Shannon Patterson Email & Phone Number

• Strategic Customers team
• New feature development for many of Tulip's most valued customers including Saks Fifth Avenue, Chanel and Michael Kors.
• Wrote well-tested and documented integrations with external partners such as payment processors, OMS systems, and address validation services.
• Responsible for maintaining and improving upon legacy systems with no unit testing and poor quality or non-existent documentation.
• Ensured new work added to legacy systems were properly… Show more Strategic Customers team
• Ensured new work added to legacy systems were properly documented with a focus on providing details appropriate for future developers and customer support teams through quality commit and MR messages, Knowledge Base.

Burlington, Ontario, Canada

• Built and maintained eCommerce platform and supporting tools.
• Mentored 5 new team members. Mergers & Acquisitions
• Led cross-department project to integrate newly acquired customer accounts with HostPapa's platform
• Integrated customer information and service data from 6 billing systems
• Reconciled duplicate vendors post acquisition - SSO and service provisioning functionality
• Investigated and remediated data migration failures stemming from unclean… Show more

Burlington, Ontario, Canada

• Built a medical clinic management system using Symfony and jQuery.
• Significant features included billing, scheduling and patient demographic collection
• Collaborated with colleagues and clients to gather requirements
• Wrote data integration modules for flat files, legacy databases, and Excel documents
• Participated in training and demonstrations with clients and potential partners
• Java service development: Submit Claims to OHIP, single-click label printing from a… Show more

Grimsby, Ontario, Canada

• Extended functionality of existing order & invoice management system in legacy codebase
• Focused primarily on improving database performance
• Wrote EDI integration modules for communicating with outside shipping companies.

Guelph, Ontario, Canada

• Web application development using Symfony PHP Framework
• Created highly flexible shipping rate uploading and editing system
• Built freight bill auditing modules, invoice entry systems
• Wrote and updated user manuals for new modules and applications
• Hosted product demonstration and training webinars for new clients and employees