Shannon Patterson Email & Phone Number

Burlington, On, Ca

Strategic Customers team• New feature development for many of Tulip's most valued customers including Saks Fifth Avenue, Chanel and Michael Kors.• Wrote well-tested and documented integrations with external partners such as payment processors, OMS systems, and address validation services. • Responsible for maintaining and improving upon legacy systems with no unit testing and poor quality or non-existent documentation. • Ensured new work added to legacy systems were properly… Show more Strategic Customers team• New feature development for many of Tulip's most valued customers including Saks Fifth Avenue, Chanel and Michael Kors.• Wrote well-tested and documented integrations with external partners such as payment processors, OMS systems, and address validation services. • Responsible for maintaining and improving upon legacy systems with no unit testing and poor quality or non-existent documentation. • Ensured new work added to legacy systems were properly documented with a focus on providing details appropriate for future developers and customer support teams through quality commit and MR messages, Knowledge Base documents, and JIRA comments.• Improved data importers for Saks Fifth Avenue which decreased file processing times by 50% • Worked with customer-side tech teams to diagnose and resolve complex production outages in high-pressure settings. Optimize Team• Worked for 4 months with this team upgrading a customer from a 13 year old version of the data analysis system.• Tested data importing functionality which use Microsoft SQL Server's stored procedures for adding and processing millions of records daily.Checkout Team• Worked for 2 months with this team, primarily working on new features for the latest version of the platform for Michael Kors. Show less

Burlington, Ontario, Canada

• Built and maintained eCommerce platform and supporting tools. • Mentored 5 new team members. Mergers & Acquisitions• Led cross-department project to integrate newly acquired customer accounts with HostPapa's platform• Integrated customer information and service data from 6 billing systems• Reconciled duplicate vendors post acquisition - SSO and service provisioning functionality• Investigated and remediated data migration failures stemming from unclean… Show more • Built and maintained eCommerce platform and supporting tools. • Mentored 5 new team members. Mergers & Acquisitions• Led cross-department project to integrate newly acquired customer accounts with HostPapa's platform• Integrated customer information and service data from 6 billing systems• Reconciled duplicate vendors post acquisition - SSO and service provisioning functionality• Investigated and remediated data migration failures stemming from unclean dataeCommerce• Refactored legacy codebase for service provisioning using incremental refactoring principles. This resulted in fewer bug reports and faster ticket resolutions• Improved performance of reporting tools using MySQL query optimization, results caching and background processing.• Integrated 3D Secure 2 challenge cycle in Angular order form and legacy order forms (PHP and Javascript)• Built order forms and lifecycle provisioning functionality for 10 new products• Investigated and integrated dozens of APIs for various projects over the years• Assisted in building Scientific Research and Experimental Development (SRED) grant applications Show less

Burlington, Ontario, Canada

• Built a medical clinic management system using Symfony and jQuery. • Significant features included billing, scheduling and patient demographic collection• Collaborated with colleagues and clients to gather requirements• Wrote data integration modules for flat files, legacy databases, and Excel documents• Participated in training and demonstrations with clients and potential partners• Java service development: Submit Claims to OHIP, single-click label printing from a… Show more • Built a medical clinic management system using Symfony and jQuery. • Significant features included billing, scheduling and patient demographic collection• Collaborated with colleagues and clients to gather requirements• Wrote data integration modules for flat files, legacy databases, and Excel documents• Participated in training and demonstrations with clients and potential partners• Java service development: Submit Claims to OHIP, single-click label printing from a browser• Assisted in building Scientific Research and Experimental Development (SRED) grant applications Show less

Grimsby, Ontario, Canada

• Extended functionality of existing order & invoice management system in legacy codebase• Focused primarily on improving database performance• Wrote EDI integration modules for communicating with outside shipping companies.

Guelph, Ontario, Canada

• Web application development using Symfony PHP Framework • Created highly flexible shipping rate uploading and editing system • Built freight bill auditing modules, invoice entry systems • Wrote and updated user manuals for new modules and applications• Hosted product demonstration and training webinars for new clients and employees