Work closely with Department Chairs, Program Directors and Secretaries to ensure the accuracy of each course in the schedule.Work closely with Student Services and Human Resources, troubleshoot scheduling errors and anomalies in the schedule.Prepare, update, proofread, edit, and maintain college class schedules using various software and databases including SIS, Microsoft Office, and desktop publishing software like Adobe Creative Suite.Developed and maintained online curriculum voting process through WebCT.Monitor and maintains accuracy of course fees.Work independently with minimal supervision while successfully meeting all deadlines.Extensive knowledge of R25, maintain classroom assignments and prepare space utilization reports.Work with IT to develop more accurate data reporting from the BoeXI reporting system.

Work closely with Department Chairs, Program Directors and Secretaries to ensure the accuracy of each course in the schedule.Work closely with Student Services and Human Resources, troubleshoot scheduling errors and anomalies in the schedule.Prepare, update, proofread, edit, and maintain college class schedules using various software and databases including SIS, Microsoft Office, and desktop publishing software like Adobe Creative Suite.Developed and maintained online curriculum voting process through WebCT.Monitor and maintains accuracy of course fees.Work independently with minimal supervision while successfully meeting all deadlines.Extensive knowledge of R25, maintain classroom assignments and prepare space utilization reports.Work with IT to develop more accurate data reporting from the BoeXI reporting system.Regular contributor to the Academic Scheduler's Council.Prepare, edit, and proofread college catalogs ensuring accuracy.Coordinate and manage College Curriculum Committee meetings.

Responsible for investigation of customer claims of fraudulent activity and/or merchant error.Investigations included correspondence, using Microsoft Word, with a diverse collection of customers andmerchants, gathering and documenting as much detailed information as possible to determine the validity of eachclaim quickly.Adhered to strict time guidelines for each claim to ensure proper reimbursement to customers if needed.Prepared various spreadsheets using Microsoft Excel including monthly productivity of department employees.Performed data entry of customer information into banking database maintaining up-to-date information as eachclaim developed.

Accountable for ensuring high quality control in distribution of customer banking statements.Prepared reports of employee production and distribution of outgoing mail.Implemented quality control procedures meeting service level agreements for mailing deadlines.Handled high profile customer statements needing special handling including meeting daily FedEx and UPS mailingdeadlines.Performed data entry verifying accuracy of customer information.Repaired a high volume of statement problems reported from customers and/or bank branches through email,phone calls, and written correspondence.Trained new employees in proper bank procedures.