Creation and maintenance of reports needed to run the Samsung Certified Re-Newed and trade-in business, including Supply, Production, Sales, and Financial Modeling. Supporting sales by managinglarge data sets. Work cross-functionally across sales, product marketing, supply chain, and finance, with the primary objective of enabling sales leadership to make effective, analytically driven, and strategic operating decisions.

Provide world-class customer service to internal and external customers. Play a consultative role in creating profit and branding T-Mobile as the Un-carrier to customers. Conducted team and training meetings and performed coachings with new hires and tenured reps. Make reliable business decisions regarding credits and adjustments. Demonstrate courtesy and concern on every call as if it is non-negotiable. Recognize and celebrate individual and team success on all levels of the business. Serve as a role model of the T-Mobile Values to fellow peers. Collaboratively work with the Coach to create action plans contributing to the team's success and development.

Project lead for the CREs created and facilitated weekly insight presentations to the Site Leadership team that impacted performance. Proactively identify opportunities to bridge gaps between current and desired state for procedures and behaviors.

Responsible for workload dissemination, inspection, and project completion. Develop training content for the CREs to improve their skills. Led projects which dove into depth in understanding market/community calling and buying practices. Coordinated mitigation projects while delivering on expected assignments from local SLT. Facilitated training and team meetings. Performed coaching with new hires and tenured reps for performance improvement and mentoring opportunities. Supported Business Support in daily operations.