"It's what we do!" has become a mantra for me. My team often far exceeds what seems reasonable and is expected. I have the pleasure of leading a team of talented HVAC technicians that truly want to serve our customers. They are the front line. My duty is to set high expectations for them and then provide support and help them to continue to develop their abilities.I have the opportunity each day to work with with both the operations and sales teams to help provide intelligent solutions to challenging problems. These problems range from technical service on HVAC equipment and controls to system design and sales support.Customers matter! Without them, our business ceases to function. It is a partnership between my team and our customers. It is my goal to help them be successful in any way that we can. When they are successful, we will be also.