www.bagelkitchengr.com

Real estate investor and property manager for long-term, vacation and residential properties in Michigan.

Responsible for system-wide operations of the outpatient rehabilitation department. Lead a management team that provided oversight to the rehabilitation services at Helen Devos Children’s Hospital and 20 ambulatory locations in West Michigan. Gained experience in short and long range financial planning and forecasting with responsibility for a budget exceeding $40M in gross revenue. Key skills include strong communication, physician relations, strategic planning, team dynamics, customer service, project management and business acumen to deliver results. Key accomplishments include integrating and creating a regionalized structure for rehabilitation services; creating a culture of accountability and high performance including the development of clinical lead teams for all the major service lines; fostering a quality / research agenda with physician and therapy partnership; growing outpatient rehabilitation services by 12-17% in volume for the first three years through collaboration with our medical group and independent providers; combined score of 86% in top box scoring for patient satisfaction and loyalty; strong commitment to mentoring and developing staff with more than 75% of staff with advanced credentialing or on a track towards advanced specialization. Successful track record in collaborating, developing and executing business plans and strategies for results.

Established a very successful sales and outreach strategy and implementation plan for the physician relations team that resulted in new business and growth for the system. Through extensive collaboration and cross functional communication tactics, our team was able to develop meaningful metrics for measuring performance and the ROI of the outreach activity performed with report back to senior leadership team. Implemented a quarterly strategic intelligence report for each of the major service lines and actively engaged in business planning and incorporating feedback from physicians.

Responsible for daily clinical operations and provision of services for 6 rehab locations with occupational, physical and speech therapy, including: staffing, budgeting, program development, patient relations, marketing of services, quality assurance and compliance. Gained experience in integration, consolidation and new clinic start-ups. Served as project lead for conversion to an Electronic Medical Record; directed the creation of a central access and scheduling center (391-GoPT) for Rehabilitation Services and assisted in the migration to a system wide scheduling and access center (CSAS). Long time chair of the department’s continuing education team.

Occupational Therapist responsible for the evaluation and treatment of patients in the acute care setting. Responsible for driving clinical excellence by establishing best practice guidelines, analyzing clinical outcome data and mentoring therapy team members. Developed and implemented therapy team orientation and competency training modules. Assisted leadership team in implementing service line strategies and programs.