▪ Plan, direct, and coordinate activities to ensure project goals and objectives are met within time frames and budget parameters for client facing MSP Projects. ▪ Establish timelines for each phase of implementation using Waterfall, Agile or Hybrid PM methodologies.▪ Drive project execution by monitoring progress and proactively resolving issues to keep projects on track through Project Kickoff Calls, Weekly Status Meetings, and Project Retrospective Meetings.▪ Oversee all assigned projects, including setting goals between clients and delivery teams, planning and execution of projects, conducting regular touch-points and coordinating account-related activities as needed.▪ Collaborate with clients and internal teams to gather requirements, manage expectations, and ensure alignment with project goals.▪ Lead cross-functional project teams, providing guidance, support, and motivation to ensure successful project execution. Develop project plans, issue logs, meeting agendas, and schedules.▪ Identify potential project risks and develop mitigation strategies to address them proactively.▪ Track project progress against milestones, using KPIs and reporting tools to assess performance and make data-driven decisions.▪ Maintain clear and consistent communication with all stakeholders, providing regular updates on project status and addressing any issues that arise. KEY PROJECTS:o Network Refresho Cloud Migrationo Email Signature Upgrade

▪ Managed multiple projects simultaneously, communicating effectively at all levels of the organization.▪ Developed and executed comprehensive project plans and budgets for IT infrastructure initiatives.▪ Created detailed project plans with resource allocation to provide task-level resource mapping.▪ Managed and prioritized multiple projects concurrently, monitoring progress, dependencies, risks, issues, and action items; proactively identified and mitigated potential roadblocks to ensure successful project outcomes.▪ Established and maintained strong relationships with internal stakeholders and external partners.▪ Maintained up-to-date project documentation in the PMO departmental repository, adhering to PMO-defined processes, methodologies, and required documentation standards.▪ Oversaw day-to-day operational aspects of projects and scope, tracking and reporting team hours and expenses weekly.KEY PROJECTS:o Firewall and switch replacements o LAN, WAN, and network security projects o Windows Server refresh, Azure AD integration, and MFA DUO implementation o Wireless access point deployments and new office hardware deployments o Datacenter assessments, office buildouts, and domain controller replacements

▪ Managed projects to deliver results within agreed scope and schedule, prepared and updated project plans, status reports, and conducted operational meetings for mergers and acquisitions.▪ Communicated regularly with business owners and other stakeholders to keep all parties informed of project status.▪ Provided regular project status reports, including updates on issues, risks, and budget status. Developed and presented meeting materials such as PowerPoint presentations, schedules, and action item lists.▪ Created action plans and maintained RAID and Question logs to remove blockers and mitigate identified risks.KEY PROJECTS:o Network Refresho AD & M365 Migration

▪ Created, updated, and delivered MS Project plans, requirements documentation, action item trackers, and risk logs for all projects, managing both onshore and offshore teams across all project phases, including initiation, planning, execution, monitoring, and closing.▪ Initiated and facilitated all internal and external project meetings, including kick-off, close-out, and recurring status meetings, and provided regular reports to internal and external stakeholders.▪ Conducted project planning, execution, control, and closing activities in alignment with PMO standards, utilizing Waterfall or Waterfall/Agile hybrid methodologies as appropriate.KEY PROJECTS:o iPhone Refresho Intune Rollouto Google SSO & Workspace Migrationo Network Refresh

▪ Oversaw the planning, execution, and control of multiple projects ranging from $10,000 to $500,000 to successful completion in the MSP environment.▪ Maintained, monitored, and actively reported project status to all project stakeholders, scheduled and facilitated all project meetings, identified project team and responsibilities, and served as a single point of contact for projects.▪ Ensured adherence to project management processes and best practices as defined by IT PMO, addressed, and resolved project risks and roadblocks while securing resources to efficiently complete deliverables.KEY PROJECTS:o Office & Datacenter moves o SAN, Datto Backup, Windows Server & Desktop refresho Wireless Access Point deploymentso Microsoft Teams, Office 365 migrations, MFA DUO Deploymentso Firewall & Switch deployments

 Report on project success criteria results, metrics, test and deployment management activities. Manage the day-to-day project activities and resources and chairs the project management team meetings. Provide direction, prioritization, and conflict resolution in managing project teams to accomplish project objectives and manage vendors and consultants and hold them accountable for their deliverables Deliver effective problem solving with an analytical mindset and taking end-to-end project ownership to prevent and solve problems, and to anticipate and avoid problems before they become project blockers Work with other Project Managers , IT team members and vendors to ensure successful project delivery from project inception through closure and provide on-site leadership for project team KEY PROJECTS: o Win 7 to Win 10 migration

▪ Built, managed, and administered +300 Windows Server 2012/2016/2019 systems for prospective clients.▪ Provided after-hours on-call support for a +700 Microsoft Windows server environment and operated within a datacenter