o Research and analyze system denial trends to prevent future denials and financial losseso Primary point of contact for practice managers and front office staff for over 260 field locations, providing personalized service excellence for patient access, professional billing, and reconciliation inquirieso Build and maintain client relationships by coaching and empowering practices with their daily workflows and issues resulting in trend identification and potential outreach opportunitieso Design, implement, and maintain new workflows to ensure patient retention, optimal revenue cycle, and decreased insurance denialso Subject matter expert for POS/PPS collections, payment posting, PMS navigation, and commercial billing; delivering an in depth knowledge to the team and clientele in effort to increase revenue cycle managemento Researched and resolved over 2 years of posting backlog, ultimately decreasing the days in accounts receivable (AR) by more than 20%, reconciling over $6 million of outstanding revenue o Identified several revenue cycle training opportunities, prompting new workflows across multiple departments, improving AR, payment posting, and registration processes

o Developed and maintained efficient accounting and financial operational systems for accounts payable, profit/loss assessments, and business income, state, federal, unemployment, and employee taxes.o Executed integrated advertising campaigns across multiple media channels increasing clientele over 90% by developing marketing materials, acquiring multiple vendors, and designing community outreach programs.o Built, managed, and provided base level technical support for electronic medical record (EMR) practice management software, accounting systems, and time accountability programs.o Recruited, hired, and trained a team of 10 veterinary assistants and minimized turnover through effective staff development plans, individualized training techniques, and continuing education presentations. o Ensured client satisfaction in a fast-paced environment by demonstrating strong compassion for their pets and through comprehensive explanations of treatment plans, follow-up events, and financial preparation.o Wrote procedures for, supervised, and performed all veterinary assistance duties; including animal restraint, inoculation protocols, aseptic technique, radiology, and orthopedic surgical assistance.

o Rolled out new patient advocacy department in just 2 months, creating a single point of contact for national and international patients and clients, resulting in an increase of reimbursement by over 50%.o Thoroughly supervised day-to-day operations of the team and third party billers, evaluated performance, provided feedback, designed improvement plans to be executed by senior management.o Developed and implemented policies, procedures, workflows, and process improvement initiatives to improve reimbursement efforts and increase customer satisfaction.o Mediated reimbursement issues between patients, insurance companies, and third party billers to resolve experimental/unproven claim denials, patient responsibility appeals, and financial assistance approvals.o Committee member of the only cross-departmental team within the company developed to project future business increases and ensure adherence to Clinical Laboratory Improvement Amendments (CLIA).

o Prepared laboratory specimens for analysis and coordinated Quality Improvement Activities (QIA’s) to identify performance areas for improvement nationwide in collaboration with LabCorp regional directors.o Served as a liaison between patients, physicians, and insurance companies to ensure the satisfaction of treatment through monitoring of treatment regimens, test results assessments, and insurance claim resolution.o Provided administrative support for two physicians, reviewed dictations, organized logging system for test results, and maintained all EMR for over 200 patients.