· Trained and led a team of over 5, focusing on effective selling techniques, operational efficiency, and customer service· Successfully achieved sales targets in the thousands by promoting high-end Australian fashion brands· Updated visuals weekly and updated floor sets every season to enhance customer experience· Handled online customer service by responding to emails and phone inquiries addressing questions about products, shipping, and refund policies as well as daily fulfillment and shipment of online orders· Built strong relationships with repeat customers, fostering loyalty and repeat business· Arranged and picked up customer transfers for try ons as well as offering suggestions and styling advice· Traveled for influencer and promotional photoshoots· Processed new inventory by receiving, tagging, steaming, and displaying new styles

· Trained and managed a team of 7+ on sales techniques, operational protocols, and customer service· Actively contributed ideas and strategies daily, collaborating with the owner, buyers, and retail director to support business growth · Focused on customer relationships and improving KPI performance metrics, including conversion rates, units sold, and average sale value· Launched a successful loyalty program and provided training for all employees· Handled budgeting, ordering supplies, store visuals, packaging/shipping customer orders, as well as shipment and merchandise replenishment· Assisted in the opening of the newest store location, contributing to the successful launch and operations

· Collaborated closely with the business owner on product buying, including traveling to fashion markets· Updated and input new sku’s of items and item names into the POS system · Established strong vendor relationships, overseeing communication regarding damaged items and refunds· Prioritized customer service, consistently meeting sales goals in the thousands· Assisted in opening the newest store location, providing leadership and operational support

· Promoted from stylist to assistant manager to co-manager based on sales performance, reliability, and job performance.· Trained and managed teams of 7+ on POS system, visuals, and operations.• Completed visuals and operational tasks including shipment and transfers of damages.• Completed and followed through on customer requests and orders.· Met and exceeded daily and monthly sales goals of thousands of dollars.• Contributed ideas and store statistics on district meetings with managers and the district manager.