Develop and implement change management strategies and plans to support continuous improvement projects within the organization.Utilize business process improvement methodologies to analyze existing processes, identify areas for improvement, and propose innovative solutions.Collaborate with cross-functional teams to define project goals, objectives, timelines, and deliverables.Lead change management initiatives, ensuring that stakeholders are engaged, informed, and prepared for upcoming changes.Conduct impact assessments to understand how proposed changes will affect various aspects of the organization, including personnel, processes, and technology.Use lean management principles to streamline processes, eliminate waste, and enhance efficiency across different functional areas.Collect and analyze data to measure the effectiveness and impact of change initiatives, identifying areas for further improvement.Prepare and deliver clear and concise reports, presentations, and recommendations to stakeholders and senior management.Provide guidance and support to project teams throughout the implementation process, addressing any challenges or resistance that may arise.

In charge of managing all activities for continuous improvement and performance enhancement across eight divisions•Daily supervision of a team of project managers leading continuous improvement projects •Problem identification for resolution development • Working with the Executive Deputy Commissioner to develop process improvement strategies • Provide strategic guidance to project managers across projects • Coordinating cross-project activities • Providing assistance to divisions with project charter development • Developing process maps Performing stakeholder analyses • In charge of the implementation of workforce planning initiatives • Managing program and agency projects ensuring proper attainment of results • Planning, developing, and analyzing projects • Preparing reports to inform Executive Staff on status of projects and to provide guidance on changes • Evaluating and reviewing project outcomes providing recommendations to division managers and agency executives • Assisting project manager with collecting relatable data using key performance indicators (KPIs), reports, documents, interviews and conferences • Tracking all project deliverables and timeliness for Executive Staff • Responsible for assuring all agency process improvement projects are fully implemented

Provided strategic guidance to project managers across projects •Coordinated cross-project activities • Daily supervision of staff •Assist program units with project charter development •Performed stakeholder analyses •Implementation of workforce planning initiatives Managed program and agency projects ensuring proper attainment of results •Planned, developed, and analyzed projects • Prepared reports to inform Deputy Commissioner on status of project and to elicit guidance on changes •Evaluated and reviewed project outcomes providing recommendations to program managers and agency executives • Collected relatable data using key performance indicators (KPIs), reports, documents, interviews and conferences •Developed project maps •Tracked project deliverables and timeliness for Deputy Commissioner • Supported operations and office group to drive the establishment and maintenance of standard work and continuous flow in all areas •Prepared pertinent analyses, such as cost/benefit analysis, systems alternatives analysis or alternative problem solutions analysis, when appropriate. •Responsible for assuring all agency process improvement projects are fully implemented •Effectively partnering with teams to meet and surpass service level agreements • Successful planning and execution of agency Staffing Plans of involving over 1700 New York State employees