Shannon Watts

Shannon Watts Email and Phone Number

Senior Technical Specialist at Collective Insights @ Collective Insights
Shannon Watts's Location
Smyrna, Georgia, United States, United States
Shannon Watts's Contact Details

Shannon Watts personal email

n/a

Shannon Watts phone numbers

About Shannon Watts

Senior Windows/VMware Infrastructure Design Engineer with over 20 years of experience in various industries, including Apparel, Manufacturing, DOT COM/eCommerce, Finance/Banking, Healthcare, and Cloud Computing/IAAS.VMware Solutions Design Engineer responsible for vCenter, vSphere, and vROPS upgrades to support multiple global datacenters, distribution centers, and remote offices.Azure AD Administration (Deploying Enterprise Apps, Configuring Single Sign-On (SSO), Configuring Conditional Access Policies, Implementing Privileged Identity Management (PIM), Configuring Azure AD Connect for On-Premise AD to Azure AD Account Synchronization).Active Directory administration in a Windows 2000-2019 environment (roaming profiles/folder redirection, logon scripts, account administration, group policy to enforce security policies).Windows Server 2000-2019 Administration (DNS, DHCP, KMS/ADBA, DFS), Symantec Endpoint Protection/McAfee Enterprise Antivirus/Microsoft Defender/WSUS/SCCM/SCOM (security patching/remediation/operations/monitoring).

Shannon Watts's Current Company Details
Collective Insights

Collective Insights

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Senior Technical Specialist at Collective Insights
Shannon Watts Work Experience Details
  • Collective Insights
    Senior Technical Specialist
    Collective Insights Dec 2024 - Present
    Atlanta, Ga, Us
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  • Kontoor Brands, Inc.
    Principal Engineer
    Kontoor Brands, Inc. Aug 2022 - Nov 2024
    Greensboro, North Carolina, Us
    IDAM/Core & Directory Services Lead - Active Directory, Azure, PKI, DNS, O365 Licensing, MFA/SSPR, Delinea (PAM), Illumio, Defender, Security Remediation, SOX Compliance, ITIL (Fresh Service CMDB), Y-Soft SafeQ Administrator/Platform Owner
    View
  • Vf Corporation
    Infrastructure Engineer
    Vf Corporation Jun 2017 - Aug 2022
    Denver, Co, Us
    • Global Platform Owner/SME for VMware 6.x-7.x virtualization infrastructure (2300+ VMs – Windows and Linux) including storage and resource allocation, performance tuning, capacity planning using vROPS, managing clusters of ESX servers, and security remediation based on findings reported by Skyline appliance• Global Platform Owner/SME for Windows Server OS and Intel based Server Hardware, including creating SOE standards for server builds (physical and virtual), gold image creation, security remediation/hardening, and optimal workload placement• Design VMware private cloud solutions leveraging Cisco UCS, Dell PowerEdge, or Lenovo ThinkSystem hardware to refresh global datacenters, disaster recovery sites, distribution centers, and remote offices• Azure AD Administration (AD Connect, SSO, PIM, Azure MFA, Azure SSPR) - Implemented multi-factor authentication (MFA) globally within the organization, and later migrated the MFA solution to Azure MFA for the organization’s most critical apps (ServiceNow, Workday, O365, Cisco AnyConnect VPN, BeyondTrust PAM)• Implemented VMware vRealize Operations (vROPS) globally across (11) vCenters to help manage daily operations and capacity management for the VMware private cloud virtual platform; Created dashboards for management to determine capacity required to support the organization’s “work from home” initiative due to COVID-19 pandemic; Implemented VMware Skyline appliance to proactively keep the VMware infrastructure healthy and secure based on findings (deployment misconfigurations and published CVE alerts)• Partner with applications teams (including SAP Center of Excellence) to solution VMware offerings that support large scale workloads (i.e. HANA DB)
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  • Hcl Technologies
    Associate Consultant
    Hcl Technologies Nov 2016 - Jun 2017
    Noida, Uttar Pradesh, In
    • Manage VMware v.6.0 infrastructure (300+ Windows servers, 40+ Linux servers) including storage and resource allocation, performance tuning, capacity planning (vCOPS), managing clusters of ESX servers and policy creation. • Manage the EMC VNX 5300/5400 environment to include provisioning of storage to the VMware infrastructure, including EMC RecoverPoint and VMware Site Recovery Manager for data replication.• Administer the Citrix XenApp v.6.5 farm, which includes over 45 published apps supporting 4 countries (USA, Canada, Chile, and Brazil) across 4 regions: Dev, QA, UAT, and Production.• Administer the NetBackup v.7.6.0.3 environment to include backups, restores, policy updates, and Oracle StorageTek SL150 tape library (loading and unloading tapes - inventory Robot).• Work with external suppliers and the internal Application Support team to provide 2nd level support to all financial applications that are hosted on Windows/Linux environments.• System failure analysis and recovery; ensuring the consistency and integrity of file systems. • Identify, design, and implement upgrades and installations to Windows/Linux servers and ESX environments to enhance reliability and performance.• Installations of new software and system upgrades, code deployment/promotion, including evaluation and installation of OS security patches by following established SLAs and implementing approved change controls. • Initiate and maintain service desk tickets to include receiving or identifying incident/problem, track process, find resolution, make necessary correction to the incident/problem area, and close tickets.• Create and maintain system documentation for standard operating procedures, routine status reports; and script development, testing and implementation.
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  • Volvo Financial Services (Adecco/Modis)
    Senior Systems Application Engineer
    Volvo Financial Services (Adecco/Modis) May 2015 - Nov 2016
    Greensboro, North Carolina, Oo
    • Manage VMware v.5.1/5.5 infrastructure (300+ Windows servers, 40+ Linux servers) including storage and resource allocation, performance tuning, capacity planning, managing clusters of ESX servers and policy creation. • Administer the Citrix XenApp v.6.5 farm, which includes over 45 published apps supporting 4 countries (USA, Canada, Chile, and Brazil) across 4 regions: Dev, QA, UAT, and Production.• Administer the NetBackup v.7.6.0.3 environment to include backups, restores, policy updates, and Oracle StorageTek SL150 tape library (loading and unloading tapes - inventory Robot).• Work with external suppliers and the internal Application Support team to provide 2nd level support to all financial applications that are hosted on Windows/Linux environments.• System failure analysis and recovery; ensuring the consistency and integrity of file systems. • Identify, design, and implement upgrades and installations to Windows/Linux servers and ESX environments to enhance reliability and performance.• Installations of new software and system upgrades, code deployment/promotion, including evaluation and installation of OS security patches by following established SLAs and implementing approved change controls. • Initiate and maintain service desk tickets to include receiving or identifying incident/problem, track process, find resolution, make necessary correction to the incident/problem area, and close tickets.• Create and maintain system documentation for standard operating procedures, routine status reports; and script development, testing and implementation.
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  • Fujitsu
    Senior Systems Engineer
    Fujitsu Feb 2012 - May 2015
    Jp
    • Served in a Systems Engineering role for various IAAS projects for BCBSNC, utilizing Windows Systems Administration experience and leveraging virtualization technologies (VMware, EMC) to design/build the underlying required Wintel infrastructure to support project deliverables.• Participated in a 6-person on-call rotation for the Wintel team responsible for supporting over 1500 Windows servers, of which approximately 85% were virtualized (VMs) • ITIL v.2011 Service Management Framework Introduction training• VMware vSphere: Install, Configure, Manage (ESXi 5.1 and vCenter Server 5.1) training• 2-time recipient of the Fujitsu Cheers Bravo award, a monetary award recognizing my individual contributions to projects
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  • Bcbsnc
    Senior Systems Engineer
    Bcbsnc Apr 2007 - Jan 2012
    Durham, Nc, Us
    • Technical Lead for Disaster Recovery planning and validation testing for the Windows/Intel platform• Technical Lead for all secure electronic file transfers with external trading partners • Technical Lead for the Optum suite of products that adjudicate BCBSNC Medicare member claims• Responsible for maintaining an established 8am-8pm application support SLA • Responsible for maintaining an established 24/7/365 Windows/Intel server infrastructure SLA• Responsible for Intel server hardware installation and upgrades, Windows Server OS security patching using WSUS, and deploying Intel server hardware firmware upgrades using Dell IT Assistant• Responsible for documenting and self-testing of internal IT policies and procedures for CMS/COBIT/SAS70 and other 3rd party audits• Active member of a 3-person Operations on-call rotation pager team • 4-time recipient of the Blue Ribbon award and 2-time recipient of the Blue All-Star award (a monetary award), recognizing my technical achievements and contributions to past IT projects • Six Sigma Introduction to LEAN training• Introduction to AGILE Training using SCRUM methodology training
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  • Volvo Group
    Technical Operations Manager / Windows Systems Administrator
    Volvo Group Sep 2002 - Apr 2007
    Göteborg, Se
    • Windows 2000-2003 Systems Administrator, Exchange 2003 Administrator, RightFax 8.5 Administrator, Blackberry Enterprise Server 4.x Administrator, and SQL Server 2000 Database Administrator responsible for maintaining all mission-critical systems (Databases, Email, Cisco Phones, Printers/Faxes, Local Area Network), Disaster Recovery (backups and recovery), and coordinating all hardware/software upgrades for Volvo Action Service call center.• Managed the day-to-day IT operations of the Volvo Action Service call center (24/7/365 environment with 85-100 users), including Desktop Support, Applications/Web Development, Business Intelligence/Data Mining, IT Projects, Hardware and Software procurement, and establishing ISO quality processes and procedures for the IT department. • Windows Systems Engineer responsible for providing 1st-level and on-call escalation support for all desktops/laptops, software applications, Cisco VOIP phones, and printer/fax issues for the entire call center.• Siebel Application Administrator responsible for scheduling the deployment of bug fixes & enhancements for the CRM application, setting up new users, assigning positions/responsibilities, creating pre-defined queries for reporting purposes, importing data, and providing front-line technical support for all end user issues.• Web Administrator responsible for maintaining and administering the company’s Internet and Intranet web sites, including troubleshooting ASP, HTML, and JavaScript code, configuring FTP servers, and troubleshooting database connectivity between the web servers, application servers, and database servers.
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  • Siebel Systems
    Technical Support Engineer
    Siebel Systems Mar 2001 - Sep 2002
    Austin, Texas, Us
    * Siebel 2000 Certified Support Engineer* Siebel 2000 Certified Consultant* Siebel 7 Certified ConsultantConfigured test environments using customers’ configurations and database extracts to troubleshoot service requests until a solution or workaround was discovered.Used remote access tools (PC Anywhere and VNC) to remotely assist and troubleshoot CRM software issues.Siebel Configuration Team Member; Backup Primary for Siebel Financial Services Team; Siebel eAuction Team Member; and Siebel Configuration New Hire Mentor.
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Shannon Watts Skills

Active Directory Windows Server Itil Disaster Recovery Vmware Data Center Microsoft Exchange System Administration Servers Tcp/ip Dns Ftp System Deployment Troubleshooting Dhcp Microsoft Sql Server Iis Technical Support Virtualization Smtp Siebel It Operations Infrastructure Domain Name System Internet Protocol Suite Blackberry Enterprise Server Cloud Computing Operating Systems Netbackup Ssl Snmp Agile Methodologies Lean It Itil Service Management V2011 Framework Siebel 2000 Certified Support Engineer Siebel 2000 Certified Consultant Siebel 7 Certified Consultant Citrix Xenapp Vcenter Operations Manager

Shannon Watts Education Details

  • University Of North Carolina Wilmington
    University Of North Carolina Wilmington
    Information Systems
  • Southeastern Community College
    Southeastern Community College
    Pre-Business Administration

Frequently Asked Questions about Shannon Watts

What company does Shannon Watts work for?

Shannon Watts works for Collective Insights

What is Shannon Watts's role at the current company?

Shannon Watts's current role is Senior Technical Specialist at Collective Insights.

What is Shannon Watts's email address?

Shannon Watts's email address is sh****@****vfc.com

What is Shannon Watts's direct phone number?

Shannon Watts's direct phone number is (336) 424*****

What schools did Shannon Watts attend?

Shannon Watts attended University Of North Carolina Wilmington, Southeastern Community College.

What are some of Shannon Watts's interests?

Shannon Watts has interest in College Basketball, Outdoors, New Technology, Home Audio/video.

What skills is Shannon Watts known for?

Shannon Watts has skills like Active Directory, Windows Server, Itil, Disaster Recovery, Vmware, Data Center, Microsoft Exchange, System Administration, Servers, Tcp/ip, Dns, Ftp.

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