▪ Progressed to review and prepared orders for vendor processing, including troubleshooting and resolving discrepancies; persuasively negotiated service delivery deadlines▪ Mitigated early termination charges by thoroughly reviewing contracts to identify and avoid penalties▪ Efficiently managed quote retrieval and cost analysis▪ Applied strong critical thinking skills toward productively working with larger network circuitry teardown and migration projects▪ Interfaced with internal and external contacts in support of achieving goals

Our team's persuit of excellence was to continually enhance our customer's security and reliability of service. One of my personal goals was to increase the team's knowledge base, sharing experiences from new incidents which brought forth best practice results. Educating our clients was one of my primary initiatives. Additionally, I provided ideas for improvement of our client call routing in order to meet the clients/vendors needs while maintaining quality and uniformity of communications.In this technical role, I was able to learn and adapt to adverse conditions quickly. I conducted training with new employees and embraced every challenge with a "can do" attitude. Among my experiences here, I have handled problems in a wide capacity. My role and responsibilities included support of Information Security, LAN/WAN networks, mainframe, intranet, remote transmissions and ATM support. Identifying trends in business weaknesses, allowed me to educate lients for reduction of mean time to resolution. I have received training for ITIL certification, I have incorporated best practices to maintain a uniform process flow with in our daily tasks.

Financial anaylisUnderwritingLoan processingThird party trackingInternet communicationsData Entry Quality ControlDocument delivery

Proficient in Microsoft Office SuiteScheduling conference calls, rooms and meetingsAdminister billing and ordering of office equipment/supplies.Mail Merge and distributionsOffice Support duties as requested

Loan collections for 3 years while attending MATC in the Medical Lab Technology field.Additional 4 years in Customer Service to include analysis of escrow increases. Inbound calls taken to answer questions related to client's mortgage questions including loan options and payment arrangements for hardships.Achieved special task of Assist Line to support trainees with problems and training with difficult calls.