Shannon Wright Email & Phone Number

Argyle, TX, US

London, Greater London, GB

Responsible for working with clients and the internal delivery team to help build adoption forthe ultimate solution for agile at scale adoption using Atlassian products. I support the client relationship through implementation and am responsible for proactive communication to project stakeholders of various levels. - Configuring the Jira Align Jira.

San Mateo, California, US

Responsible for configuring and implementing synchronization between Jira and Jira Align. Responsible for working with clients to determine the best approach for their environment and ensure the best possible configuration settings to allow for the proper flow of information between systems.

New York, NY, US

Responsible for the development of tools and applications used as part of the Connected Vehicle Services SDLC. Applications include Atlassian Products such as JIRA and Confluence, technical administration, integration, adapter and integrated workflow development. SharePoint management, integration and administration. System integration of JIRA / Confluence.

Provide support of developing, operating and maintaining complex systems with enterprise wide impact. Focus on design activities as well as process improvement by researching and implementing best practices. In addition, I help oversee system capacity, system performance and system availability. Analyzing complex system issues and provided advice, guidance.

Plan, direct and manage the day-to-day operations of application support and delivery against departmental goals and objectives. Manage, develop and align staff, processes and tools to meet organizational goals; oversee the development and implementation of technology initiatives; and manage stakeholder expectations and report status to executive.

ESSENTIAL FUNCTIONS/RESPONSIBILITIESTriage incoming requests/issues on applications used by business and route to appropriate development teams.Support user provisioning for applications.Participate in identifying business process requirements and related business/application solutions for a specific business need.Gather customer requirements for.

Santa Ana, CA, US

Work with internal business groups triaging requests related to applications developed by IT department. Assign newly created tickets to proper teams for completion and work with business groups for user acceptance testing and implementation.Help with coordination of Disaster Recovery Testing. Verified applications needed in virtual desktops were included.

Consult on issues pertaining to computers.Diagnose and troubleshoot issues related to computer software.

Redmond, Washington, US

Responsible for managing all aspects of support and content activity. Involved researching new content, verifying technical information with subject matter experts and ensuring on time completion. Managed business relationships with internal partners and key stakeholders. Ensured operational efficiency with support content processes between internal and.

Redmond, Washington, US

• Directed Technical Lead team providing application support for flagship products to outsourced partners in full compliance with service agreements (SLAs). Served as subject matter expert for service delivery issues.
• Ensured seamless service delivery between in-house and outsourced resources.
• Delivered comprehensive training to staff for new product releases.

Redmond, Washington, US

Technical Lead for team of support engineers. Delivered training to new-hire employees. Delivered training to existing employees on new product releases.Delivered training to senior support at Dell site in Round Rock, TX on new release of applicationRepresented Microsoft at Comdex in New York

Redmond, Washington, US

Provde support for Microsoft Office products. Troubleshoot and resolve issues related to software. Educate users on functionality of software. Train new employees.

B.S. In Cybersecurity And Information Assurance

Education record

Bba, Managment Information Systems