Shannon Wright Email & Phone Number

Argyle, Tx, Us

London, Greater London, Gb

Responsible for working with clients and the internal delivery team to help build adoption forthe ultimate solution for agile at scale adoption using Atlassian products. I support the client relationship through implementation and am responsible for proactive communication to project stakeholders of various levels. - Configuring the Jira Align Jira Connector to ensure the flow of accurate data betweenJira and Jira Align- Act as a subject matter expert on best practices when integrating Jira with Jira Align,including such topics as proper workflow configuration, create/update templates, customfields and custom issue types- Configuring and mapping of Jira projects and boards to Jira Align programs-Providing technical support to the business during implementation along with training of administrators on configuration, integration and role management.

San Mateo, California, Us

Responsible for configuring and implementing synchronization between Jira and Jira Align. Responsible for working with clients to determine the best approach for their environment and ensure the best possible configuration settings to allow for the proper flow of information between systems.

New York, Ny, Us

Responsible for the development of tools and applications used as part of the Connected Vehicle Services SDLC. Applications include Atlassian Products such as JIRA and Confluence, technical administration, integration, adapter and integrated workflow development. SharePoint management, integration and administration. System integration of JIRA / Confluence and other related products. Access management of high restriction areas in key applications Development support of macros, automated report dashboards, workflow status and other data aggregations. Responsible for the administration of new applications as needed to support business.- Atlassian Products such as JIRA and Confluence, technical administration, integration, adapterand integrated workflow development- Management of Linux systems running Atlassian JIRA and Confluence. Responsible for maintenance and upgrades- SharePoint management, integration and administration.- System integration of JIRA / Confluence and other related products, JIRA Agile, JAMA, Portfolioetc.-Administrator for Tasktop integration system with JIRA-Administrator for Agilecraft application- Development and management of various web services interfaces for data transportautomation- Access management of high restriction areas in key applications- Development support of macros, automated report dashboards, workflow status and otherdata aggregations

Provide support of developing, operating and maintaining complex systems with enterprise wide impact. Focus on design activities as well as process improvement by researching and implementing best practices. In addition, I help oversee system capacity, system performance and system availability. Analyzing complex system issues and provided advice, guidance and solutions to business and technology partners, both internally and externally. Take a wholistic view, understand current business trends and conditions, and bring best practices to CoreLogic’s System Engineering process. Operate with an understanding of ROI (return on investment), business practices, and market trends. work towards successful IT project implementations. Essential functions/responsibilitiesManage the day-to-day operations of the systems used by business and IT. Responsible for managing Atlassian JIRA ticketing system used by business and development to track issues/requests. Create new projects as needed. Create workflows, fields, screens, notifications and permissions needed per business requirements.Maintain Linux system running Atlassian JIRAWork with development to ensure proper updates are installed and configured properly.

Plan, direct and manage the day-to-day operations of application support and delivery against departmental goals and objectives. Manage, develop and align staff, processes and tools to meet organizational goals; oversee the development and implementation of technology initiatives; and manage stakeholder expectations and report status to executive management. Work with business departments and drive process improvement through seeking out and identifying opportunities and business process definition by defining and documenting processes and procedures. Assess and document training needs, communicate existence of new process. Document business processes, training procedures, standard operating procedures and project status as needed. Partner with front end teams to align existing systems and processes to updated/new systems with respect to information security, compliance and risk analysis. Drive process improvement through seeking out and identifying opportunities, business process definition and system alignment.Developed projects within Atlassian JIRA system for new business unit. I was instrumental in the development of all screens, fields, workflows and email functionality within JIRA. Designed JIRA projects per specifications requested by business unit to handle a high volume of incoming email requests which converted to tickets within system.

ESSENTIAL FUNCTIONS/RESPONSIBILITIESTriage incoming requests/issues on applications used by business and route to appropriate development teams.Support user provisioning for applications.Participate in identifying business process requirements and related business/application solutions for a specific business need.Gather customer requirements for customized solutions and provide alternative solutions.Provide training and support directly to customers as needed.Identify/receive problem, research alternatives, prepare presentations, drive solutions, test to confirm, gain consensus and implement solutions for defined business processes.Create documentation of business processes, training procedures and standard operating procedures.Generate and create reports, research and analyze data and report trends to management/business partner.Maintain, manage, and develop Atlassian JIRA ticketing system.

Santa Ana, Ca, Us

Work with internal business groups triaging requests related to applications developed by IT department. Assign newly created tickets to proper teams for completion and work with business groups for user acceptance testing and implementation.Help with coordination of Disaster Recovery Testing. Verified applications needed in virtual desktops were included in images prior to testing. Provided support to developers and business units with testing as well as providing updates to management on results of testing efforts.Provide incident managment support for internal applications.

Consult on issues pertaining to computers.Diagnose and troubleshoot issues related to computer software.

Redmond, Washington, Us

Responsible for managing all aspects of support and content activity. Involved researching new content, verifying technical information with subject matter experts and ensuring on time completion. Managed business relationships with internal partners and key stakeholders. Ensured operational efficiency with support content processes between internal and outsource partners.

Redmond, Washington, Us

Directed Technical Lead team providing application support for flagship products to outsourced partners in full compliance with service agreements (SLAs). Served as subject matter expert for service delivery issues resolution and troubleshooting. Hosted periodic planning sessions with partners and jointly resolved challenges and obstacles. Provided regular performance reporting to key stakeholders.Key Projects and Achievements:• Ensured seamless service delivery between in-house and outsourced resources.• Delivered comprehensive training to staff for new product releases.

Redmond, Washington, Us

Technical Lead for team of support engineers. Delivered training to new-hire employees. Delivered training to existing employees on new product releases.Delivered training to senior support at Dell site in Round Rock, TX on new release of applicationRepresented Microsoft at Comdex in New York

Redmond, Washington, Us

Provde support for Microsoft Office products. Troubleshoot and resolve issues related to software. Educate users on functionality of software. Train new employees.

B.S. In Cybersecurity And Information Assurance

Education record

Bba, Managment Information Systems