Shannon Yen Email and Phone Number

• Create and maintain two repositories (internal and external) of user guides explaining enterprise product, backend APIs, configuration tutorials, and solutioned use cases.• Create and standardize product design and content, including visuals, gifs, and training courses• Manage two online help centers for the researcher product, including feature demos and marketing materials• Translate customer needs into user stories and acceptance criteria for a throat cancer mobile application

• Managed workflow of document requirements from engineering and operations teams on the milCloud 2.0 team• Designed and documented knowledge articles and SOPs to meet government contract requirements • Created curriculum training videos to facilitate learning and onboarding

•Analyzed and documented project requirements from designers to write UI/UX copy for the mobile banking application and website•Created a new writing workflow to improve project efficiency•Developed an appropriate tone and voice consistent with brand

•Documented software product enhancements with developers and QA engineers on scrum teams•Overhauled flagship product with UI/UX design changes and revamped documentation process•Produced SOPs, online help, user and web services guides, patch bulletins, and customized release notes for 11+ financial institutions•Drove consistent messaging and style across consolidated platforms and products

• Led state revenue reporting project and interviewed 51 state (including D.C.) revenue departments• Presented new software to streamline research and documentation process• Wrote software guides to explain new publishing processes• Researched and documented legislation, policy, and news releases based on readership needs

•Led transition to integrated electronic proofreading by troubleshooting and optimizing procedures for both editorial and production departments•Edited news stories and reviewed articles for quality assurance in daily, weekly, and online magazines, to comply with in-house and AP styles

• Researched and created a manual on Asia-Pacific trademark clearance guidelines • Wrote memos for legal team to identify case issues and solutions to intellectual property, trade secret, and international legal ethics cases• Managed the firm’s Facebook page and Twitter account to expand social media platforms• Worked pro bono for Wild At Heart Legal Defense nonprofit on Endangered Species Act applications in the U.S.(Market research consisted of Asia-Pacific trademark clearance guidelines, international legal ethics, trade secret requirements, insurance contract interpretations in the US, and pro bono work for wildlife welfare)