Shannon Adkins (She, Her, Hers) Email and Phone Number
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Seeking speaking opportunities on in-demand topics including entrepreneurship, 21st century Leadership, the Impact Economy, and Organizational Transformation.We bring change management and organizational transformation expertise to global enterprises in the life sciences, healthcare and technology industries.* Expert speaker and facilitator known for supporting and aligning teams as they develop visions, strategies, plans and trust.* Senior Consultant delivering Change Management and Transformation results for Fortune 100 clients* ORSC, Scrum, PLR and Design Thinking Trained, Deeply Experienced Team and Systems Coach* Highly connected individual with VP and C-level business relationships spanning Life Sciences, Banking and Financial Institutions, Enterprise Software and SaaS, Start-Ups and Fortune 500.* Accomplished, results-driven leader with experience spanning all functional areas in the high tech, life sciences, payments and banking industries* Quick to understand the complexities of any business, and add value across the organization, identifying opportunities for growth and value creation* Demonstrated ability to identify and implement new opportunities through a combination of judgment and deep understanding of critical business drivers.* Strong understanding of the customer, what drives them, and how to create a compelling user experience and loyalty* Strong leadership, coaching and communication skills that produce outstanding results across organizational boundariesSpecialties: Workshop Design and Facilitation, Change Management, Relationship Management, Agile coaching, Strategic Alliance Management, Business Development, P & L Management, Contract Negotiation, Team Leadership, Strategy, Operational Transformation, Turnaround Management, Organizational Development, 21st Century Leadership, Lean Start-up
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Strategic Change Lead, Digital, Data And AnalyticsGenentechCalifornia, United States -
Managing DirectorAccenture Feb 2021 - PresentDublin 2, IeAt Accenture, I continue to lead teams that are delivering leadership and culture, change and transformation programs for Fortune 500 clients. We are passionate about unlocking human ingenuity alongside transformational technology innovation and world class operational capabilities. I am also the Client Account Lead for our relationship with Genentech, a role that gives me joy as we support the realization of their extraordinary vision for patients and healthcare overall. -
Managing DirectorFuture State Inc. Feb 2021 - PresentFuture State, part of Accenture, is a human-centered management consulting firm with more than 30 years of experience delivering results. We enable extraordinary visions that positively impact the world. We make ideas and innovation real. We're at home at the crossroads of innovation and disruption, working at the forefront of today's best business approaches. We lead large-scale business transformations and have delivered results across thousands of projects. Whether you are facing a merger, large business and regulatory shifts, evolving cultures, disruptive technologies, or intensifying competitive pressure—we do that!
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Ceo And PresidentFuture State Inc. Jun 2015 - Jan 2021Served as CEO of Future State, doubling the revenue of the business while increasing profitability, and even more importantly, building a cohesive and lasting culture. Spearheaded the development of intellectual property, including The Connected Organization approach to transformation, developing thought leadership and co-creating innovative approaches to organizational transformation. Prior to the acquisition of the firm, Future State was a Best for the World Certified B-Corp, 100% employee owned, woman-owned and woman led.
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Vp, Life SciencesFuture State Inc. Apr 2014 - Jun 2015Accountable for developing accounts and delivering successful operational transformation initiatives for clients in the Life Sciences industry, globally.Key accounts include Roche and Genentech, Varian, Gilead, ZS Pharma, MyoKardia, Onyx and Amgen. For these clients, key projects have ranged from Process Mapping and Process Excellence, SOP Documentation and Training, CTMS and other IT systems rollouts, Change Management and Corporate Communications, Learning and Development, Innovation and Portal Development and Data Visualization projects. For these projects, our deep understanding of both the operations of the business, as well as the needs of internal teams and stakeholders has reinforced our reputation as a deep partner in operational transformation.Target accounts include Novartis, Pfizer, Astra Zeneca, BioMarin, Gilead, Affymetrix, Bristol-Myers Squibb Bayer, and Medivation. Introductions to clients who may benefit from our services are greatly appreciated, as are referrals to key consultants that might want to join our team.
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Vice President, Service DeliveryFuture State Inc. Jan 2010 - Apr 2014Future State is formerly known as TechProse. Future State helps companies and their people remain productive and thrive inside a constant state of change. We are passionate problem solvers who understand people and change and how to put them to work for your company. We bring strategy and compassion. We drive execution and deliver results. Together, we get you to your future state. Moving from your current state to your future state can be a complex process. When Future State designs change programs, every strategy and tactic is informed by a deep understanding of human behavior, business strategy and optimized organizational design that adapts to the client’s unique culture to arrive at leadership alignment and an engaged workforce. Our areas of expertise include: • Strategy + Vision • Change + Adoption • UX + Technology • Process + Excellence• Communications + Creative• Documentation + Content• Learning + DevelopmentRecent engagements include:* Change Management and Communications strategy and support for the integration and rollout of more than 15 IT systems at the core of operations for one of the largest BioTech companies in the world.* Learning Strategy and Plan, Learning 2.0 Portal Development and Curriculum/Course development for all personnel within the Audit organization for one of America's leading banks.* Single -Source/DITA Strategy and Implementation and all API Documentation for one of the world's largest shippers.* SOP Documentation for global pharmaceutical company after SAP rollout.
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Founding MemberChief Dec 2020 - PresentNew York, Ny, Us -
Industry Advisory Board MemberHitch Works, Inc. Sep 2019 - Jan 2021Seattle, Us -
Director, Customer SuccessOdesk Dec 2008 - Jan 2010OoLead a team of more than 20 Customer Success Representatives and three Team leads. Our function is to help our customers become and remain successful on oDesk. We are changing the way the world works. Case Study here: http://www.odesk.com/w/case_study_odesk_cssAccomplishments:* Grew team from six to 25 individuals in 10 months, handling 2X volume with increased efficiency and overall customer satisfaction* Expanded from email only to live chat and proactive phone support, while increasing agent efficiency by 20%.* Launched High Potential Customer Outreach and Sales Process, contacting more than 500 prospects in 4 months and increasing activation from 20% to 30%* Infused Voice of the Customer into the Product Management Process* Documented all Customer Support Processes and Policies* Created New Hire Training Program and Onboarding Process* Created and Rolled out Performance Management and Incentive Compensation for FTE and Contract employeesMeasures of Success:* Increased First Contact Resolution from 59% to 75%* Increased Overall Customer Satisfaction from 70% to 85%* Increased Agent Efficiency and Case load by 20% -
Group Manager, Intuit Developer NetworkIntuit Oct 2004 - Nov 2008Mountain View, California, UsSeptember 2004 - November (4 years 1 month)Core member of the leadership team for this business unit focused on enabling and marketing 3rd party Software solutions. Direct management of team of 5 and $3M budget focused on developer evangelism and engagement, and SMB end customer marketing.*Led IDN team participation in launch of new Intuit SaaS platform offering, resulted in 450 new developers engaged in platform offering within 2 weeks of launch*Revamped marketing strategy to increase impact of programs. Resulted in 200% increase of lead conversion rate on primary marketing web site and a 20 point increase in net promoter scores for users of integrated applications*Re-launched developer program to ensure quality application differentiation for developers. Developer engagement increased from 12% to 25% in first 12 months of new program, increasing active membership from 6,000 to 18,000. -
Sr. Product ManagerWells Fargo Feb 2003 - Sep 2004San Francisco, California, UsManaged a team of five product managers, responsible for all aspects of the Bill Pay product that directly impact the customer and customer service centers. Managed a $2 million development budget, and set product strategy. 2004 initiatives include -Card and Lines of Credit Funding in Bill Pay-Auto Enrollment of Internal eBills-Bill Pay Site redesign-Platform MigrationResponsibilities include developing the 3 Year Vision for Bill Pay, partnering with internal and external development partners, setting priorities based on projected business results, conducting and analyzing customer research and market data, and setting the long-term product strategy. -
Ebusiness Channel ManagerWells Fargo Jan 2001 - Feb 2003San Francisco, California, Us* Expanded merchant account service through partnerships with Intuit, Yahoo, Authorize.net and Verisign. * Developed the 2001 and 2002 plans for account acquisition and profit, managing the P & L for a 100% growth year over year, and exceeded both plans by 20%. * Received recognition award as one of top Internet Merchant Services employees in 2002.* Successful negotiation of partnership contracts with Yahoo, Authorize.net and Intuit. * Expansion of our relationship with Intuit from one service to four, including the Point Of Sale Merchant Account Service. Based on our performance as a partner, Wells Fargo was awarded exclusivity in each of these new relationships.* Revenue and costs savings initiatives that led to a 20 basis points increase in portfolio profitability. * Worked with multiple areas of the bank to launch of a new product, the Secure Source Suite
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Catering Event ManagerMultiple Oct 1995 - Dec 2001Learning about how to earn loyalty and tips, work hard physically, serve with joy, have fun and make friends, and how to make memorable experiences for all.
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Interactive Services ManagerNet.World/Extension11 Oct 1997 - Nov 2000Accountable for new business development strategy and execution, and the establishment and negotiation of strategic alliances. Responsibilities included: -Generated $8 million in revenues for 2000. Services sold include strategy, application development, user interface, and eMarketing.-Develop partnerships and strategic alliances to execute across our core competencies. Partnerships include CyberSource, Hill and Knowlton, Digital –Impact, Informative, Macromedia, Equinex, Cisco, Mediaplex. These partnerships served our clients, as well as contributed to the financial growth of our business. Partnerships were divided into three categories: implementation partners, solutions partners and strategic alliances.
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Business DevelopmentTech Prose 1996 - 1998Founder of Web Prose Division, a web consulting organization.* Clients included East Bay Regional Parks District and Bay Area Rapid Transit, as well as many small businesses. * Generated $500,000 in annual revenue as a result of cold calling, RFP responses, and cross-selling into existing accounts.
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Retail SalesworkerSweet Dreams Oct 1995 - Oct 1996Paying back debt, making friends. learning about service, design, and management, and eating some delicious black licorice!
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Student VolunteerAmigos De Las Americas Jun 1988 - Aug 1988Houston, Texas, UsTaught children how to brush their teeth, and distributed over 2000 toothbrushes, during the summer between sophomore and junior year.
Shannon Adkins (She, Her, Hers) Skills
Shannon Adkins (She, Her, Hers) Education Details
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Saint Mary'S College Of CaliforniaGeneral -
Uc Santa BarbaraEnglish
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Crr GlobalOrganization & Relationship Systems Certified Coach
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WorkboardOkr Coach Certification
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SolvenextDesign Thinking
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Learn Behavior Design With Bj Fogg, PhdDesign Thinking
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LandmarkWisdom Course Coach
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Miramonte
Frequently Asked Questions about Shannon Adkins (She, Her, Hers)
What company does Shannon Adkins (She, Her, Hers) work for?
Shannon Adkins (She, Her, Hers) works for Genentech
What is Shannon Adkins (She, Her, Hers)'s role at the current company?
Shannon Adkins (She, Her, Hers)'s current role is Strategic Change Lead, Digital, Data and Analytics.
What is Shannon Adkins (She, Her, Hers)'s email address?
Shannon Adkins (She, Her, Hers)'s email address is ad****@****ail.com
What is Shannon Adkins (She, Her, Hers)'s direct phone number?
Shannon Adkins (She, Her, Hers)'s direct phone number is +141538*****
What schools did Shannon Adkins (She, Her, Hers) attend?
Shannon Adkins (She, Her, Hers) attended Saint Mary's College Of California, Uc Santa Barbara, Crr Global, Workboard, Solvenext, Learn Behavior Design With Bj Fogg, Phd, Landmark, Miramonte.
What are some of Shannon Adkins (She, Her, Hers)'s interests?
Shannon Adkins (She, Her, Hers) has interest in Exercise, Sweepstakes, Home Improvement, Reading, Sports, Home Decoration, Health, Cooking, Cruises, Outdoors.
What skills is Shannon Adkins (She, Her, Hers) known for?
Shannon Adkins (She, Her, Hers) has skills like Change Management, Start Ups, Saas, Cross Functional Team Leadership, Business Development, Leadership, Crm, Training, Business Strategy, Management, Program Management, Enterprise Software.
Who are Shannon Adkins (She, Her, Hers)'s colleagues?
Shannon Adkins (She, Her, Hers)'s colleagues are Alejandro Febre, April Kelly Braxton, Jubal Carino, Linda Hope, Jennifer Hall, Norrie Taylor, Qiss Llc.
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