Team lead of High Touch, Digital Customer Success

Manage a portfolio of rapidly growing companies within a $5M book. Through strategic coaching, I am responsible for partnering with primary accounts to lay the groundwork for organizational success and help my accounts scale their current & future business goals. Responsible for championing the development and growth that drives the success of each unique client.

Outreach is the leading Sales Engagement Platform, accelerating revenue growth by optimizing every interaction throughout the customer lifecycle. The platform manages all customer interactions across email, voice and social, and leverages machine learning to guide reps to take the right actions.- Was brought in as the first CSA to design, test and build out a new 1:many success team- Designed and implemented numerous customer experience trials to drive renewal rates and expansion opportunities- Supported the Strategic Success for 5000+ accounts (and growing)- Proud member of Culture Crew to keep reward and recognition efforts strong in a remote environment- Built and deployed a new support process to facilitate leveled exchanges of inquiries from CS <-> Sales

A volunteer member of the Alpental Ski Patrol certificated as an Outdoor Emergency Care first responder.

If you run a business in Hawaii, you know it’s not the easiest place in the world to hire, manage and retain qualified workers. Managing HR properly makes big demands on your time — time that can’t be spent on other aspects of running your business.At ProService Hawaii, HR isn’t just our expertise, it’s our passion. Our mission is to be the trusted HR partner that empowers your business to succeed.As a Consultant on the Solutions team, I specialize in Time and Attendance System Operations as well as Lead our EOnboarding Program Efforts. My personal obsession is to provide world class service while serving as an Adviser and Partner to each and every client as they work through the challenges that come with new technology solutions.

Strategic planning, launch and full scale operations for a luxury vacation services organization specializing in Vacation Rentals while expanding into additional services. Starting from the ground up (furnishing, photography, listing), we have built a profitable, and extraordinary personal vacation experience for every one of our guests. My role has been to build operations including but not limited to: all marketing and advertising including social, in print, and outreach; managing day-to-day operations by supervising a team of outsourced cleaning and maintenance professionals; optimizing communications and guest services with top notch technology while keeping the personalized "aloha" touch; growing our profit margin through significant pricing analysis to create a dynamic pricing structure based on supply and demand, expected island occupancy; and creating a full service online presence to seek direct booking opportunity including website build and management.

PayScale is the world leader in modern compensation software. Our rich data and unique algorithms power the world’s largest real-time database of salary profiles giving both employers and employees immediate visibility into the right pay for any position. We believe that transparent, fact-based relationships between companies and employees will generate the best outcomes, enabling both to thrive. We are bringing the dark art of compensation into the light by helping more than 6,500 businesses to stay competitive in the labor market and retain and manage their largest investment: their people. As an acting product expert and resource, myself and my team are able to serve our customers as well as fellow team members, by teaching, troubleshooting, and consulting on best practices of using any of PayScale's products. As one of two responsible for supporting our entire customer base; my counterpart and I act as the product solutions hub to the company and its customers. Responsible for investigating system issues, we work directly with the software development team to correct technical anomalies. We also create and manage self-service educational content available to our users through our online support center, and have developed exciting new ways to engage our customers.Since beginning in this role in October 2016, I personally have been able to contribute to building a new external facing customer support center, assisted in implementing a new chat function that is now available and useful for all customers. I have also been working with product management teams as a voice of our customers, while establishing a reputation for an incredible customer service with an < 2 hour customer inquiry response time.

Excelled in People Team Support including HR + Benefits/Onboarding + Recruiting + Payroll. Also responsible for recruiting support, interview coordinating, and onsite hospitality for fast growing Seattle technology company. (approx. 30 technical and sales openings at a time) Managed onboarding of new employees (3-7 new hires /week – over 160 hires personally brought on) as well as HR Software implementation, design, and administration to maintain all employee records and enrollments. Worked primarily managing all Benefits administration, maintaining multiple systems - investigating and resolving any discrepancies while also contributing to process optimization cutting paper out of the onboarding and benefits processes all together + building better reporting functionalities. Extensively working daily with software tools including ADP, DocuSign, ZenDesk, JotForm, etc and assisting in company-wide policy as well as all company events. Assisted in the build out planning and facilitating a move to another office location as well as assisted in the acquisition of MarketPay, merging two company cultures and adopting their staff into the PayScale Family.