Shannon Anspaugh Email & Phone Number

Sterling Heights, MI, US

Farmington Hills, Michigan, United States

Finding new ways to team build and engage staff with management on up. Helping people find new ways to enjoy their job. Providing support to the Director of Colleague Engagement.

Pontiac, Michigan, United States

• Collects, reviews, and analyzes an applicant's relevant history and records to determine coverage needs, determining the level of risk for lending to offer recommendations on whether to approve an application.
• Builds and maintains positive relationships with new and existing accounts to increase customer loyalty.
• Verify and review mortgage documentation for Conventional Condo, Single-Family Residence, Planned Unit Development, and Manufactured Housing.

Rochester Hills, MI

• Planned detailed logistics and training plans for training sessions, managing multiple time deadlines simultaneously and creating training materials in PowerPoint to train groups.
• Served as primary department trainer for all new and existing Team Members, guiding them through onboarding.
• Managed workflow of trainings from conception to completion.
• Mentored staff members while maintaining a positive company image, providing legendary customer service, and supporting the standards and goals of their Team Leader, Store Team Leader, Team Member Services Specialist.
• Facilitated meetings and communicates with internal departments on a regular basis as it pertains to deadlines, issues, performance, suggestions for improvement, and daily coordination of projects and processes.

Rochester Hills, Michigan

• Provided excellent customer service for diverse customer base while suggestively upselling products for the diverse customer base.
• Shown reliable and trustworthy when handling money and various payment transactions.

Rochester Hills, MI

• Planned and executed national and local conference events hosted by the director of company by securing venue, finalizing schedule of events, and coordinating social media and email marketing of events.
• Sourced and managed venues, floor plans, meeting rooms, audio-visual requirements, and production within event.
• Collaborated during monthly strategy and status meetings to provide project status and risks to teams.
• Oversaw onsite execution of events, food and beverage, security, event staff, and vendors.
• Responsible for post-event deliverables, event audit, and reconciliation to ensure alignment with client vision.
• Coordinated social media marketing of business, website updates, and sales presentation creations.

Rochester Hills, MI

• Oversaw all office operations, including team staffing and training, meetings, organization, preparing payroll, designing filing systems, reviewing and approving supply requisitions, and arranging office moves.
• Processed and updated personnel related documentation including staffing, recruitment, training, grievances and classifications, maintaining OSHA, HIPAA, and Labor Law compliance.
• Managed scheduling of patients, verification of insurance, and cash and insurance payment collection.
• Oversaw month-end bank statement and credit card reconciliation utilizing MS Excel and QuickBooks.
• Performed all accounting functions including accounts payable, accounts receivable, and weekly payroll.
• Reported quarterly and year-end financial status projected to actual to Board of Directors.

Rochester Hills, Michigan

• Ran annual national conference promoting medical technology once a year, representing the company in various vender shows - from set up to tear down- in multiple states.
• Networked with clients regarding cutting edge medical technology.
• Monitored status of jobs and partnered with account leads to manage timeline and deliver services, processes, and events in agreed-upon time frames.

Romeo, MI

• Managed and scheduled work of computer technicians efficiently including day-to-day activities and service calls.
• Consulted with customers and quoted custom build work stations with high level of customer service.
• Processed Accounts Payable, Accounts Receivable, and Payroll weekly.

Warren, MI

• Oversaw office operations including A/R and A/P, corporate account negotiations and contracts, payroll, organizing office operations and procedures, designing filing systems, and reviewing and approving supply.
• Established protocol and procedures for weekly and monthly invoicing
• Set up and maintained Chart of Accounts within QuickBooks
• Reported monthly, quarterly, and year-end financial status, as well as projected to actual, to Board of Directors.
• Interpreted and communicated work procedures and company policies to staff.
• Updated customer and company information in multiple database systems.

Romeo, MI

• Performed online Competitive Analyses for companies utilizing various Web SEO and Adwords Analytics.
• Provided keyword rich content for websites and wrote up 10+ press releases for customers monthly, submitting them to various press release websites that were conducive for search engine.
• Performed Quality Analysis on web projects upon completion and conclusions.
• Determined Out of Scope for web projects and verified additional time or money approval with customer to maintain budget.
• Established and maintained professional communication with customers.
• Communicated with department head to maintain deadlines and ensure they were met.

Romeo, MI

• Used information given to create eye catching PowerPoint presentations
• Created Excel spreadsheets with proprietary information
• Reviewed contracts and confidentiality agreements for accuracy
• Played instrumental role in business becoming WBENC Certified

Romeo, Michigan

• Researched daily growing markets and companies and provided plan for contact.
• Operated telephone and screened calls collecting pertinent information from caller.
• Processed professional personality assessments, particularly Emotional Quotient Inventory assessments.
• Developed sales and customer service flow charts and effective sales scripts for various sales calls.

Auburn Hills, Michigan

• Developed and maintained online advertising campaigns; monitoring and optimizing to maximize return on investment and profitability by adjusting parameters as necessary
• Worked closely with executive staff to develop strategies to target potential clients
• Collaborate with multiple departments to create multimedia web sites that conform to brand and company visual format
• Exceeded expectations in meeting deadlines with consistency and accuracy
• Developed rapport with and provided direction for contacts at respective search engine companies, including, Google, Yahoo and MSN to achieve corporate goals
• Created spreadsheets in Excel and databases in Access to analyze data

Flint, Michigan

• Developed and maintained good rapport with clients and brokerage firms
• Created articulate correspondence for clientele and brokerage liaisons
• Became solely responsible for opening accounts, setting up meetings with brokers and clients and making sure the correct account could be accessed by the appropriate client
• Maintained a spreadsheet of clients waiting for accounts to be opened and the various stages of the account process

Ba, Business/Marketing

Event Planning Certification