Shannon A Schmidt Email & Phone Number

Remote

A subject matter expert and effective leader on the newly built LinkedIn OSS program, a top 10 customer at WWT. Cultivates and sustains excellent client relationships; expertly managing the order booking process and improving overall customer satisfaction. Organizes and manages an in-depth playbook, simplifying the OSS program structure and rules. Facilitates employee training covering the complicated booking process and the overall program challenges. KEY HIGHLIGHTS:• Significantly contributes to the expansion of client bookings from 100 to over 200 orders monthly through effective organization and process development. • Consistently innovates process improvements, while working with management and PMO, to bring clarity to the overall program structure. • Conceptualized and developed 6 process manuals for complex booking requirements.• Resolves challenges as they arise, working effectively with the customer and inter-department personnel to find immediate and simplified solutions.• Facilitates and sustains new procedure developments with the addition of the Racks program in 2024.

Dallas/Fort Worth Area

Assume full responsibility for the delivery of sales support services for a national account manager within the telecommunication industry. Generate and submit sales quotes and effectively monitor ongoing obligations and complex issues. Sustain the consistent quality of internal and external liaison services. Regulate the processing of purchase orders and monitoring of order shipments. Keep track of all installation services, invoices, product returns, and commissions. Conduct research on travel options to contribute in developing travel plans.KEY HIGHLIGHTS:• Minimized lengthy Cisco lead times to deliver orders in a timely manner• Served a key role in the configuration of quotes within Cisco Commerce Workspace• Sustained professional coordination with outside vendors with regard to offsite client events• Drove efforts to refine the service delivery process and manage billing execution within large scale projects• Proactively contributed in the successful PCI project which focused on network connection updating effort for 250 US Cellular retail locations within two weeks’ time to sustain compliance with PCI regulations

Addison, Tx

Spearheaded the documentation process for generating customer invoices on a monthly basis. Directly offered consultation to the senior management with regard to client updates while contributing in molding company vision for future endeavors.KEY HIGHLIGHTS:• Rendered necessary account support and direction to high-level clients while functioning as intercompany liaison to sustain excellent levels of customer satisfaction and retention • Displayed strategic leadership during webinars; actively attended on-site customer meetings; and led all customer conference calls• Pioneered the successful increase in revenue by 30% within one year through harmonious coordination among Analysis, Development, and Sales departments • Played an integral role in composing professional proposals by processing technical data for large-scale projects resulting to revenue increases of 5-10% annually• Took full responsibility in resolving customer disputes and grievances through effective communication with internal and external senior-level management

5001 Lbj Frwy #600, Dallas Tx 75244

Drafted and presented cost comparisons to clients. Efficiently applied consultative sales approach in order to obtain customer loyalty. Ensured the accuracy of detailed information on each client and all partner banking representatives. Facilitated training for customers regarding product installation process and executed follow-ups.KEY HIGHLIGHTS:• Built and sustained relationships with previous customers, which generated referrals ranging from 3 to 5 monthly • Closely monitored leads and closed 20-30 new merchants each month through the use of Salesforce.com• Strategically directed the influx of 35 to 50 sales leads monthly while closing at least 70% of total leads• Maintained professional cooperation with referral partners in negotiating terms and ensuring maximum client satisfaction

Sold merchant services within the bank referral team under Kevin Jones and Kevin Sisk, until we were transferred to First Data and the finally Bank of America Merchant Services. We worked closely with banks such as Frost, Guaranty, American West and Northwest Savings Bank.

Addison, Tx

Cultivated and sustained excellent client relationships; expertly managed accounts to streamline lending process and improve customer satisfaction. Facilitated training of clients across both on- and off-site. Assumed full responsibility for the preparation of corporate presentations to new prospects. Performed essential evaluation of loans in collaboration with cross-functional departmentsKEY HIGHLIGHTS:• Significantly contributed in the expansion of client base by 20% through effective product sales and services• Progressively boosted national account’s funding from 15 to 40 units per month in a span of six months• Conceptualized and developed instructional materials with regard to loan and appraisal requirements, which resulted in reducing closing time in half

Bachelor Of Arts, Corporate Communications And Public Affairs, 3.3 Gpa

Activities and Societies: President of Shuttles Dorm **Voted Resident Housing Association Delegate of the Year 2002-2003**

Associates Degree, General Studies