Shannon Rivers Email & Phone Number

Norwich, England, Gb

London, England, United Kingdom

• Responsible for the financial/operational performance of the Advisory team, ensuring that it meets financial metrics and maximises its contribution to BITC.• Key senior leader within the organisation designing and implementing new working methods to be as effective as possible. • Lead on delivery of high-value programmes/projects, ensuring that activities drive impact.• Ensure that BITC is constantly reviewing and enhancing inclusion and wellbeing advisory services offer so that the proposition is robust, impactful and fit for purpose. • Evolve inclusion and wellbeing advisory offerings and identify areas where we can develop new expertise, establishing a future pipeline of viable opportunities.• Innovate to understand the most effective ways to deliver advice, events, and broker introductions to companies, enabling maximum impact from resources.• Ensure that BITC has the right level of expertise and capabilities within the team to deliver on our value proposition.• Input and oversee Wellbeing Campaigning activities and KPIs, engaging colleagues as appropriate.• Be a leader in BITC, ensuring inclusivity and empowerment.• Ensure that all learnings feed into BITC’s ongoing strategy, product development, and the business planning process, enabling the right focus and prioritisation while considering appropriate delivery capabilities.• Work with the issue area Leads and products team to develop an effective product development and launch strategy for inclusion and wellbeing advisory.• Work closely with the other directorates to ensure effective working relationships providing a holistic approach to supporting member companies.• Act with integrity in all leadership situations, promoting equality of opportunity and diversity taking ownership for developing an inclusive culture.• Take responsibility for the development and of the team and ensuring inclusive succession plans are in place.• To build collaboration within the team and across the organisation.

United Kingdom

Deliver succinct and superior strategic development to embed Diversity & Inclusion into the fabric of businesses. Utilise expertise in D&I best practices to develop marketing campaigns and strategies. Lead workshops and webinars across entire businesses to educate teams on issues surrounding Diversity & Inclusion. - Led workshop for small business which saw 60% growth in year-on-year sales directly relating to strategic development built upon in workshop. - Developed model call copy to attract diverse models and supported businesses to carry this forward.- Increased revenue by 35% working on photoshoot sets, maximising visual representation of underrepresented communities.- Created presentations about a variety of D&I topics which have been purchased for organisations to use in update training with their teams

Norwich, England, United Kingdom

United Kingdom

Contribute to monthly newsletter with data and insights around DEIB in tech and engineering sector.

United Kingdom

Since becoming certified as a Child Passenger Safety Technician, I have helped over 4500 families keep their children safer in vehichles. Because of the pandemic and moving countries, I downgraded my certification to Technician from Instructor.Worked with Safe Kids Delaware and Safe Kids Oklahoma chapters

Since becoming certified as a Child Passenger Safety Technician, I have helped over 4500 families keep their children safer in vehichles. As an Instructor for the Safe Kids USA National Certification Programme, I have worked with over 400 individuals and numerous agencies to certify new Child Passenger Safety Technicians. I am a designated lead instructor and as such I lead and coordinate the class from start to finish. I assign modules and delegate tasks to other instructors on our team.Worked with Safe Kids Delaware and Safe Kids Oklahoma chapters.

United States

London, England, United Kingdom (Remote)

Norwich, England, United Kingdom (Remote)

Deliver excellent customer services by conducting and intervening in virtual interaction with customers across business. Work closely with the marketing manager to assess the Community’s overarching feelings. Utilise innovative techniques to and attract customers to purchase from the brand and engage them. Act as Community Manager for 30K-person fan groups of the brand. Supervise a small team of admins and moderators team to achieve organisational goals. Co-led and formed part of Advisory Panel to oversee increased visual marketing and internal changes related to Diversity & Inclusion. - Established framework for new social media communities on Facebook focused on social learning and brand presence.- Led growth of social media following by reworking Brand voice, helping to reframe the business from a small business mindset to middle-size business etiquette. - Manage partnerships and projects from conception through to end product and deliverables.

Norwich, England, United Kingdom (Remote)

Internal Diversity and Inclusion Consultant leading workshops; strategic development of brand ethics and focus on EDI.Liaise with Head of People and other Heads of Department to build brand stances on current events Sense check data and statistics Work with Founders on customer-facing communications about ethics, sustainability, Anti-Racism, LGBTQ+ issues among othersEducate workforce on EDI issuesContribute to dedicated learning channels for learning and development opportunities

Remote

Manage client interactions across social media, to include Twitter, Instagram, and Facebook. Assist with diversifying client influencer network. Deliver astute customer facing interactions, write and edit copy adhering to brand tone of voice.

Remote

As a Social Media Manager, my role was largely virtual interaction with customers. I have used innovative techniques to engage customers and entice them to buy. I also served as the Community Manager for a 15,000-person fan group of the brand. In addition to writing and editing and posting on social media as the brand, I managed the Content Creator Programme, which is aimed at increasing the visual marketing presence for the brand for underrepresented communities. I also aim to make our posts accessible with alt-text.

East Coast, Usa

provided high quality diversity consultancy for brands who wanted to increase their marketshare in underrepresented communities. I provided keyed policy development and workshops after speaking with and understanding the companies needs. Collaborative work on campaigns with big reach and presentations and workshops averaged 300 people were pillar items I provided.

Austin, Texas Area

In this role, I managed a ticketing system for customer inquiries. I provided excellent customer service, managed our website’s maintenance, and administrated social media groups and brand pages. I responded to a broad range of customer inquries including the use of macros. I also helped compile datasets, analyse trends, and present findings to the team. Experience with Search Engine Optimisation, macro building, alt text, and back end data entry.

Dover, Delaware Area

We bring car seat education and installation to your door step! Whether you’re at home or at work, we can meet you where you are. - Copy writing and editing- Content creation- Community education- Strategy

London, England, United Kingdom

I provided marketing support to the Accounts Manager and created copy fixed to account initiatives. I used account management software (HeyOrca) to post on social media platforms, whilst creating content that spoke to the client and was innovative. The ability to communicate with many stakeholders from Truffle’s CEO and Accounts Managers to the community and the client was necessary to build relationships. On one campaign, I helped to grow it by 35% through innovative engagement techniques. I worked on two main accounts: Three-Floor and Richard Newman. Experience in changing voice in copy writing to sound like the brand when replying to comments or creating copy. Editing copy and emails.

Dover, Delaware

In this role, I connected caregivers to information and resources regarding car seat safety. I managed a diary of appointments, managed personally identifying information in accordance with department procedure and the law, and created community partnerships with local businesses, hospitals and charities. Our programme housed two subsidiary programmes aimed at providing help for impoverished communities. I presented to 400+ participants in our network of community partnerships on the importance of creating safe spaces to ask questions in the wider community. I developed a newsletter and community group on social media to connect all of the Child Passenger Safety Technicians in Delaware. The newsletter compiled data, provided a list of upcoming events, and any other pertinent information for the month. Our community Facebook group has grown exponentially and serves as a place for Technicians to ask questions. I created supporting documents and compiled resources to help reach various communities in the state.

Dover, Delaware Area

In this role, I communicated with a variety of mothers who varied in age, race, race, ethnicity, and ability about breastfeeding and counselled them on their rights. I created a Black mothers community breastfeeding group along with our main community breastfeeding group where mothers could meet and support other mothers. I provided education to mothers about breastfeeding benefits through personal interaction, social media, telephone, and email. I worked to meet all women where they were most comfortable and talked to them in a way that they understood and that was appropriate to their needsAs a CPST, I educated and instructedcaregivers on the use of child restraint systems. I showed caregivers how to properly restrain their children and how to properly install the child restraint in a variety of vehicles.

Home Business

Delectable cakes, specializing in Cupcakes.

Norwich Office

Dealt with clients; Input data into bespoke software; Client correspondence; Answering telephone; Billing

Norwich, United Kingdom

Dog Walker for various clients.

Norwich, United Kingdom

Helped to run the Coffee Shop in the newly established Warings Furniture Shop located on Cattle Market Street.Involved in Pricing, Coffee Training, Staff Rotas, Opening & Closing the Shop, & a lot more.

Norwich - Chapelfield

Staffing; Supervising; KPIs; Profit and loss; Wages; Coffee making; Muffin making.

Norwich Area, United Kingdom

Customer Service; upselling; hand-crafting beverages

Organizational Leadership (Minor Diversity Studies), Business Administration And Management, General, 3.82 (Cumulative)

Capstone (final project): A Exploring the school-to-prison pipeline in the US and UK with disproportionate minority contact as a main focus.

Development Economics And International Development

Attended for International Development.