Shannon O'Connor Email & Phone Number

Sydney, Nsw, Au

Brisbane, Qld, Au

Arrival Living is an independent, full-service property management business. Founded and led by some of Australia and New Zealand’s most experienced and recognised property management specialists, Arrival offers our clients the benefits of our decades of experience in mobilising and managing residential communities, coupled with an independence that ensures that each of our clients always feel, and remain, important.Our business model is targeted at multiple property management sectors, including:- Student Accommodation- Co-Living- Build-to-RentArrival Living is owned by its Founders who work in the business – property management professionals who live and breathe the principles of partnership, customer service, innovation, and operational excellence. With a track record of high performance, and a history of award-winning innovation in the customer experience, customer service and marcoms spaces, Arrival can be trusted to deliver.

Headhunted into the role of COO by Goldman Sachs and Blue Sky to optimise their start up student accommodation business based in Brisbane. Atira grew from a 1,200 bed operation to a 3,500 bed operation with properties in Brisbane, Adelaide and Melbourne, and a pipeline of 1,500 beds spanning Sydney, Melbourne and Perth. Having built the profile of the business within the sector, and delivering strong operational performance in challenging markets, the business was successfully sold to Scape in October 2019.Industry and Professional Awards included:> 2019 National Finalist | AMI | CX Marketing | Digital CX Transformation: Experience Atira> 2019 APAC Winner | APSAA | Excellence in Marketing & Communications | Experience Atira

North Ryde, New South Wales, Au

> 2016 National Finalist & NSW Winner | AMI | CX Marketing | Student Experience Design> 2016 National Winner | AACUHO | Excellence in Customer Service | Customer Contact VillageReporting to the CEO ANZ, responsible for the overall leadership and management of the Australian portfolio of 24 assets, operating in partnership with 13 universities. Successful management of the Australian Operational Executive Team. Remit covering National Sales, Legal, Risk & Safety and Operational Excellence departments. Coordination of Annual Budget Challenge Meetings and the coordination of the Facilities Management and Procurement provision.

North Ryde, New South Wales, Au

> 2015 National Finalist & NSW Winner | AMI | New Brand, Product and Service | V1 First Year Uni> 2015 National Winner | AACUHO | Student Housing Operator of the Year | V1 First Year UniSignificant effective organisational change and global brand optimisation achieved across the business including the design and embedding of the Customer Contact Village, centralisation of Marketing and the development of both the Digital Marketing and Customer Experience Strategies.

North Ryde, New South Wales, Au

Responsible for the overall management of the marketing, public relations, sales and residential life functions across Australia, and global responsibility for the CLV brand. Track record of achievement including the development of the Business Intelligence and Revenue Management function, consumer research, brand development, marketing, communications and award winning product development. Leadership through undertaking a strategic review of the sales and marketing functions of the Australian business and the implementation of the award winning omni channel Customer Contact Village.

A sales and marketing leadership role focused on establishing the recently constructed International Cricket Hall of Fame as a leading regional tourist attraction. Operated by the highly regarded Bradman Foundation, Held responsibilities for evaluating the performance of the business, the implementation of the media and communications plan and management of a team of five people.

Young, Nsw, Au

The key task in this role was to establish Young as a desirable tourism destination in a strategic, effective and accelerated manner. This required a significant and extensive change agenda to both the operating and marketing processes in order to produce excellent outcomes. This has resulted in Young being regarded as a leader in the regional NSW tourism sector. From a personal perspective, this position provided me with the opportunity of settling my family into Australia whilst advancing my MBA studies.

Paphos, Paphos, Cy

An autonomous role that featured complete responsibility for the formulation and implementation of strategy for a new UK based sales and marketing operation. The UK to Cyprus travel market is both extensive and competitive with over 1.7m British travellers visiting Cyprus each year, with 70% of the company’s $ 40M turnover originating from this market. The key objectives in this role were to protect and grow existing business, find and secure new business and contribute to the market analysis, competitor analysis, product planning, pricing and strategy cycles resulting in the maximum occupancy for the company’s 1,200 rooms.

Gb

Overall responsibility for the successful provision of all accommodation and ground handling requirements for a program supporting over 500K customers travelling through 25 airport gateways across 12 countries. Responsibility for setting the negotiation/ renegotiation strategy, supplier management strategies, tourist board subsidy negotiations, product development, health & safety compliance, competitor analysis, capacity planning and dispute resolution.