Independent contractor to manage the online merchandise store of YouTuber Nuke's Top 5 with a following of over 4,000,000 people worldwide.Key Responsibilities:• Manage daily e-commerce operations, including website management, order fulfillment, and customer service.• Developed strategic plans and digital marketing campaigns (social media, email, influencer partnerships) to optimize website performance and increase sales.• Analyzed sales data, market trends, and website traffic for product expansion, promotional strategies, and digital marketing optimization.• Maintained vendor and supplier relationships to ensure timely delivery and quality control.Achievements:• Increased monthly online sales by 40% through targeted marketing and website optimization.• Launched new merchandise line, boosting sales and brand awareness.• Improved SEO strategies, resulting in a 30% increase in organic search traffic.• Implemented a loyalty program, increasing repeat purchases by 20%.

Worked under Peak Foods owned by Oppenheimer to manage their brands: TruWhip, Funny Farm Foods, and Blendtopia on social media.Key Responsibilities:• Developed and implemented social media campaigns to increase brand visibility and engagement.• Monitored social media platforms and responded to customer inquiries and comments.• Analyzed data and metrics to measure the effectiveness of social media strategies.• Conducted market research and competitive analysis to identify industry trends and growth opportunities.• Analyzed sales data and marketing metrics to evaluate campaign effectiveness and recommend strategic adjustments.• Collaborated with sales teams to develop forecasts, target segments, and implement sales strategies.• Utilized CRM and marketing automation tools to track leads and manage customer relationships.

Dedicated and customer-focused Customer Service Representative with a proven track record of providing exceptional support and enhancing customer satisfaction for Giddy. Skilled in resolving inquiries, addressing concerns, and building positive relationships with customers to ensure a seamless and enjoyable experience.Key Responsibilities:• Provide professional assistance to customers via various platforms, address inquiries and resolve issues.• Build rapport to understand customer needs and offer personalized solutions.• Handle complaints with empathy and ensure customer satisfaction. • Process orders accurately and collaborate with teams to enhance customer experience.• Maintain records, track trends, and stay updated on industry knowledge.Achievements:• Achieved a customer satisfaction rating of 95% through effective communication, problem-solving, and proactive customer support.• Reduced average response time for customer inquiries by 30% through process optimization and implementation of efficient communication channels.• Successfully resolved 90% of escalated customer complaints, resulting in improved customer retention and loyalty.• Implemented a customer feedback system resulting in actionable insights and process improvements that enhanced overall customer experience.

Responsible for creation of graphic design. Review orders and graphic design requests before shipping. Solely maintain website and social media presence.

Experienced Marketing Advisor/Account Manager skilled in digital marketing, client management, and project coordination at GoDaddy. Proven success in driving business growth and exceeding client expectations with a customer-centric approach.Key Responsibilities:• Serve as a trusted advisor and primary point of contact for clients, providing strategic guidance, marketing insights, and personalized solutions to meet their business goals and drive results.• Develop and implement integrated marketing campaigns across multiple channels, including web, email, social media, and online advertising, to enhance brand visibility, generate leads, and increase customer engagement.• Conduct market research, competitor analysis, and performance tracking to identify trends, opportunities, and areas for improvement in clients' marketing initiatives.• Collaborate with cross-functional teams, including sales, design, content, and analytics, to ensure alignment and successful execution of marketing campaigns and projects.• Analyze campaign performance metrics, KPIs, and ROI to assess effectiveness, optimize strategies, and provide actionable recommendations for continuous improvement.• Manage client accounts, including budget planning, project timelines, and communication, to deliver projects on time, within budget, and to client satisfaction.• Stay updated with industry trends, best practices, and emerging technologies to provide clients with innovative solutions and maintain a competitive edge in the market.Achievements:• Successfully launched and managed integrated marketing campaigns for clients resulting in a 20% increase in website traffic and lead generation.• Developed and executed a social media advertising campaign that generated a 30% increase in brand awareness and customer acquisition.• Received recognition for outstanding performance and client satisfaction, earning the "Top Performer Award" for two consecutive months.• Received 2 promotions while employed.

-Managed a team in a fast-paced environment for the #1 Brewery in Northern Virginia. -Kept spread sheets and shift notes up to date.-Created custom content for marketing posters and online presence.

Began as a Server before being promoted to Head Trainer of the Dulles location. Once I had turned 21, I was promoted to head Bartender.