Shannon Carmichael Email & Phone Number

• Deep experience in ISO/RTO settlements, commodity trading, risk management consulting, energy trading/risk management software, power and gas scheduling software, market integration software, and data integration. • Well-versed in systems/process improvement, business consulting, comprehensive solution strategy creation, execution plans, documentation, and meeting facilitation. • Proven skills in time management, attention-to-detail, logical thinking, interpersonal relations, written/verbal communications, and problem solving. • Delivering exceptional customer service and managing complex client relationships• Translating complex requirements between the business, IT, and executives• Managing large and complex projects as well as managing across a portfolio of projects• Defining IT visions and action plans at the business unit and enterprise levels• Identifying and sourcing the right IT solutions to support business objectives• Building cost-effective and scalable solutions that support future growth• Establishing, deploying, refining, and consolidating IT systems and operations, including plant operations, trading, accounting, finance and risk• Attracting and retaining top talent by instilling confidence through ownership & accountability• Mentoring individuals who have consistently ranked at the top of IT during annual reviews andwho continue to excel based on performance and innovation• Budget management and oversight• Developing business cases and achieving ROI results