Shannon Carroll Email and Phone Number

• Provide system administration including, but not limited to, monitoring and auditing systems, researching and resolving problems, performed scheduled activities, recommending solutions or alternate methods to meet requirements.• Define, evaluate and configure HR systems/tools together with HR and non-HR groups to ensure efficiency in processes and data integrity across all systems.• Lead quarterly vendor upgrades with HR & IT partners, and coordinate testing, implementation and roll-out of new features• Serve as SME on HRIS system (SAP SuccessFactors) including defining requirements, configuring solutions, testing and validation, and role-based permissions.• Provide reporting and analytical support to the global organization.• Develop user procedures, guidelines and documentation.• Draft communications for new or updated system functionality.• Create & maintain system documentation• Serve as liaison between cross-functional business partners and IT for HR system related needs

• Responsible for supporting the Core HR System as a technology and functional consultant.• Support day to day system administration and troubleshooting for global HRIS ecosystem in 12 countries; SAP SuccessFactors HRIS, Talent, Learning, and Benefits system. • Responsible for configuration and testing of new features and functionality per the HRIS roadmap deliverables. Features including employee self service, manager self service, system UI configuration, language packs, workflows, etc.• Create integrations to outside vendors• Partner with HR business partners to drive change management, training, and support new business initiatives for talent, compensation, on-boarding, and analytics. • Design and deliver both content materials and live training to business stakeholders.• Support HR Operations by gathering business requirements and making recommendations to drive process optimization and increase employee self-service.• Improved client experience by closing over 50 support tickets related to system configuration issues, within one month. • Designed and implemented new people operations dashboards and analytics for HR leadership team, improving efficiency and data accuracy.

• General administrative duties related to hiring new employees, validation of employment, on-boarding, and generating reports for the business. • Provided support across all HR functions for miscellaneous requests: creating new distribution lists, troubleshooting basic HRIS system issues, data entry, and excel data analysis. • Supported the implementation process for Talent Management, assisted in gathering business requirements, creating test scripts for users, training content, and became the lead technical support analyst for performance reviews. • Received extensive training in HR systems functionality, user needs, and managing client relationships responsibly.

• Generated business critical reports for data analysis using Excel, SQL, VISIO, and BIRT• Supported financial forecasting and modeling using prediction based analytics and queries. • Creating training content and presentations for management and employees.• Responsible for driving social media presence and brand through various marketing projects.