Shannon Brown's Location
Buckeye, Arizona, United States, United States
Shannon Brown's Contact Details
Shannon Brown work email
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Shannon Brown phone numbers
About Shannon Brown
As a customer experience leader, I leverage my balanced understanding of the complex relationship between design, business and technology to assure products that deliver to the vision of the business while making great customer experiences.
Shannon Brown Work Experience Details
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Director Of User ExperienceTruemlBuckeye, Az, Us -
Director Of User ExperienceTrueml Feb 2021 - Present- Created, built, and grew the Product Design, UX Research, and Content Strategy teams- Helped grow the platform from 10k active accounts to 20MM- Led Product Design for the launch of 3 new products - TrueAccord Engage, TrueAccord Retain, and TrueLending- Oversaw the creation and application of TrueDesign, TrueAccord’s Design System, allowing the design and front-end teams to quickly scale the product and creating a consistent and cohesive experience for customers - Reimagined the payment plan creation experience resulting in a 39% increase in liquidation -
Product Design ManagerTrueaccord May 2017 - Feb 2021130, Kansas, UsManage the Product Design and Content Strategy functions -
User Experience LeadTrueaccord May 2016 - May 2017130, Kansas, Us
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User Experience LeadDocusign Dec 2014 - May 2016San Francisco, Ca, Us- Led the design of the Global Support Site, including a case management system that integrates with DocuSign Customer Support’s Salesforce backend.- Increased the self-service customer support deflection rates from 13% to 36%.- Led the redesign of the DocuSign Community website to focus on peer-to-peer participation, increasing topics generated by an average of 31% monthly.- Spearheaded onboarding, tutorial, and in-product help programs to better support customers in-context information needs.- Worked closely with DocuSign’s Customer Support team to build a process for integrating customer support feedback into the product roadmap.- Evangelized DocuSign Customer Experience practices internally and externally. -
Ux ConsultantSage Bionetworks May 2014 - Nov 2014Seattle, Washington, Us- Gathered product requirements from biomedical scientists for research studies to be conducted using phones and wearable technologies.- Developed use cases, conceptual design, and wireframes for a series of apps that gather research data from citizen / patient communities.- Collaborated with governance team to create an e-consent system that informs participants about the study being conducted and allows them to give their consent electronically.- Spearheaded the redesign of the Sagebase.org website including content strategy, information architecture, interaction design, and interface design. -
Director Of User ExperienceZumobi Dec 2009 - May 2014Seattle, Wa, Us- Built and managed an award-winning multidisciplinary team responsible for the user experience of over 70 mobile, tablet, and television apps shipped to the iTunes App Store and Google Play.- Oversaw the end-to-end product strategy and design for 8 Apps in the Top 10 and 6 Apps in the Top 5 of their categories on iTunes.- Identified and drove implementation of new user-centered product development process from ideation through formal usability testing to predict product success.- Defined and drove implementation of a system of after-market review of metrics and user comments to drive product design decisions. -
Senior User Experience DesignerZumobi Jul 2007 - Dec 2009Seattle, Wa, Us- Spearheaded user research including usability studies, focus groups, and cognitive walkthroughs, and translated findings into user-centered design decisions.- Developed scenarios, information flows, navigation systems, and wireframes.- Produced interaction specifications and visual designs for a variety of apps from major media brands such as NBC News, The Week, Dwell, Motor Trend, and Popular Science.
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Experience DesignerSmilebox Jun 2006 - Jul 2007New York, New York, Us- Managed the Smilebox partnership with Hallmark designers, including deliverable schedules and resource allocation. - Designed tools to ease the Smilebox development process for outside partners and independent designers.- Organized and participated in usability research to determine consistent and identifiable navigation for Smilebox designs.- Translated partner needs and requirements into concept flows, storyboards and specifications for the Smilebox Design Kit.- Collaborated with project management and development to design a music selection tool that allows users to choose from a catalog consisting of thousands of songs.- Designed and developed Smilebox slideshows, greetings, photo books, scrapbooks, and postcards that were consistently among the top selling designs. -
Interaction DesignerMicrosoft Jun 2004 - Jun 2006Redmond, Washington, Us- Produced interaction specifications for a variety of shipped applications. - Developed scenarios, information flows, navigation systems, and wireframes. - Designed and developed interactive prototypes in HTML, Flash, and Director for use in research and usability testing. - Created concepts for viewing, editing, and sharing photos taken with wearable cameras.- Collaborated with the Speech UX team to develop a first time user experience for the Speech application shipped with Windows Vista.- Collaborated with the Windows Live Messenger team to develop the user experience of integrated communications products such as webcams and headsets.- Designed and developed a first time user experience aiding users in setting up a home network for Microsoft's Broadband Networking Device.- Created interaction design concepts for small (240x320) auxiliary displays.- Participated in many types of user research including usability studies, cognitive walkthroughs, field research, and translated findings into user-centered design decisions. - Used an iterative process to design varying types of interfaces, including speech, graphical, and touch. -
Founder, PrincipalS. I. Carter Design Jan 1999 - Jun 2004- Founded a small design studio and secured clients for various graphic and product design jobs. - Managed company accounting, client liaison, and day-to-day operations of the design business. - Projects include: interface design, interaction design, web design, and CD-ROM authoring for clients including Digeo (now Arris), Microsoft Tablet PC, Microsoft Media Center, The Cobalt Group, Starbucks, Real Networks, and Promopath.
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ProducerMtao Multimedia Jan 2000 - Jan 2004- Created CD-ROMs using Director and Flash. - Consulted with clients on interaction design and information architecture strategies.- Worked with a production team of content creators, graphic designers, developers, and testers to determine client needs and deliver compelling products. - Performed scripting services using Lingo, ActionScript, HTML, and JavaScript.
Shannon Brown Skills
Gui
Mobile
Graphic Design
User Experience
Hardware/software Interaction
Wireframes
Information Architecture And Design
Graphics
Usability Testing
Web Design
User Centered Design
Interaction Design
Mobile Design
Contextual Inquiry
Experience Design
Usability
Html
Mobile Applications
Content Strategy
Mobile Device Interfaces
User Scenarios
User Research
Css
Management
User Interface Design
Information Architecture
Human Centered Design
Mobile Devices
User Experience Design
Flash
Design Strategy
User Interface
Shannon Brown Education Details
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University Of WashingtonCommunications; New Media Technologies -
University Of WashingtonHuman Centered Design & Engineering
Frequently Asked Questions about Shannon Brown
What company does Shannon Brown work for?
Shannon Brown works for Trueml
What is Shannon Brown's role at the current company?
Shannon Brown's current role is Director of User Experience.
What is Shannon Brown's email address?
Shannon Brown's email address is sb****@****ord.com
What is Shannon Brown's direct phone number?
Shannon Brown's direct phone number is +120685*****
What schools did Shannon Brown attend?
Shannon Brown attended University Of Washington, University Of Washington.
What are some of Shannon Brown's interests?
Shannon Brown has interest in Poverty Alleviation, Health.
What skills is Shannon Brown known for?
Shannon Brown has skills like Gui, Mobile, Graphic Design, User Experience, Hardware/software Interaction, Wireframes, Information Architecture And Design, Graphics, Usability Testing, Web Design, User Centered Design, Interaction Design.
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