Shannon Carter Email & Phone Number

Sacramento, Ca, Us

Georgetown, Tx, Us

• Partnered with business and technical sponsors to drive adoption of a SaaS Franchise Management CMS.• Collaborated with cross-functional teams in India, Canada, and the US to identify product enhancements.• Defined clear product requirements, user stories, and acceptance criteria for development teams, ensuring successful implementation through User Acceptance Testing (UAT). • Collaborated with UX/UI designers to create intuitive, and user-friendly interfaces.• Monitored key performance indicators (KPIs) to evaluate product success and identify opportunities for improvement with demonstrated agility in responding to changing project requirements and tight deadlines in a fast-paced environment• Improved team velocity through Agile sprint planning, backlog management, iteration planning, and actively mitigated impediments affecting the team's ability to achieve sprint goals, using tools: Jira, Miro, SharePoint, and Smartsheets.

• Led Project Migration Team in upgrading all court users from Windows 7 to a Windows 10 VMware Thin-Client environment, overseeing endpoint management throughout the transition.• Planned and executed deployment by assigning unit-specific DEM groups and testing over 175 court-developed and customized legacy applications.• Implemented RESTful Web Services to enhance system functionality.• Proactively identified and mitigated risks, minimizing project delays.• Managed project dependencies, ensuring seamless integration and delivery.• Provided project guidance, including planning, scheduling, and communication, throughout SME testing, User Acceptance Testing (UAT), training, and roll-out phases.

Us

• Led cloud-based ERP migration, encompassing CRM, sales and marketing, e-commerce storefront, intranet, inventory management, Point of Sale (POS), website design, and an integrated customer portal.• Oversaw governance of the technology platforms from concept to realization, including product enhancements, change management, and User Acceptance Testing (UAT) using tools: JIRA, MS Project, MS Suite.• Managed a remote team with over 10 technology providers based in the US, EU, and India.• Communicated with the Executive Team, oversaw architecture design, application testing, conversion scheduling, escalation and problem resolution, utilizing remote tools: Zoom, Skype, Dropbox, and Google Suite.• Managed staffing, recruiting, accounts receivable/payable, payroll, P&Ls, budgeting, forecasting, marketing and social media with demonstrated emotional intelligence and de-escalation skills within a fast-paced environment.• Developed training materials, tutorial videos and presented best practices at annual conferences.• Skilled in observing and analyzing complex customer-facing situations, providing solutions to enhance the overall customer experience.

San Diego, Ca, Us

• Integrated a Federally regulated, automated reporting Quality Management System (QMS) for a medical device manufacturer.• Led cross-functional team from production, quality, finance, procurement, human resources, engineering, and document control to gather, define and document requirements.• Oversaw User Acceptance Testing (UAT), ongoing project maintenance, and process improvement initiatives, utilizing Jira for Agile project management and issue tracking.

Schiphol, Nh, Nl

• Managed enterprise global integration and program enhancement projects involving Engineering, Quality Control, Purchasing, Production, and IT implementations across EU, APAC, and Canadian locations.• Produced consistent executive status communication updated to C-Level management on project status, providing mediation solutions to roadblocks encountered.• Collaborated with various management levels to design effective project teams tailored to achieving project goals.• Developed detailed process documentation and workflows, ensuring comprehensive program content for smooth transitions from User Acceptance Testing (UAT) to ongoing maintenance.

Es

• Manage the service team handling after-market warranty programs. • Develop call center incentive programs, implement process improvements for warranty entitlement and 3rd party fulfillment.• create and monitor senior management sales reports. • Streamline warranty programs for consistency across product lines and resolve escalated customer service issues.

• Manage a 55-office executive suite complex located in the Sacramento, CA area. • Supervise office support staff, develop employee incentive programs and document process procedures. • Facility management, lease negotiations, and vendor coordination. • Sales and marketing to increase client base and Professional Services add-on revenue.

Sacramento, Ca, Us

• Manage insurance program (fire/casualty/life/health), A/R, A/P, collections, facility management, lease negotiations. • Promoted from Data Processing Manager (backups, AppleTalk Administration, user groups, passwords)• Promoted from Legislative Assistant, writing legislative bills, planned Political Action Committee legislative conventions for lobbyists to meet with state legislators.

Project Management Professional, Project Management

Project Management Professional (Pmp), Project Management Professional (Pmp)