Shannon Ward, Mba, Csm® Email & Phone Number

Mt. Airy, Nc

As the Director of Fleet Operations at Wise River Logistics LLC, I lead the comprehensive management of our trucking operations, ensuring seamless logistics planning and execution. My role encompasses a wide array of responsibilities, from driving and dispatching to coordinating freight deliveries across multiple states. I oversee the entire fleet, ensuring each vehicle is operating at peak efficiency and in compliance with all industry regulations.Key to my role is managing the financial health of the company, where I handle all accounting processes, invoicing, and financial planning. I also ensure that all legal and regulatory documentation for our LLC is meticulously maintained. My hands-on approach to operations and strategic financial management ensures that Wise River Logistics delivers exceptional service to our clients while maintaining profitability and growth.

Charlotte, North Carolina, United States

Servant leader implementing strategic teamwork solutions that foster communication and collaboration within UI web and mobile teams. Modeling core Agile principles of collaboration, prioritization, team accountability and visibility; ensuring consistent application of scrum methodologies.Protecting development team from outside distractions, impediments or team conflicts, and maintain focus on product backlog and project timeline. Empowering Development Team to remove impediments to deliver continuous value for shareholders

Charlotte, North Carolina, United States

Supported technology program with in the LendTech team. Operated with in integration delivery across technology teams including web, mobile, and API development, telephony/IVR, agent desktop, loan origination, and merchant portals. Managed integration timelines and concisely maintained alignment of resources and priorities. *Facilitated joint planning and problem solving across tech teams and activities*Weekly representation of the technology program status and activities in various presentation calls with team and enterprise technology leadership. *Assisting with budget creation across technology teams nd resources to surface variances and driving awareness*Collaboration with product owners, technical leads, delivery managers, business and directors

Charlotte, North Carolina Area

Completed a deep drive into the financial support of all Network connectivity order which support Network implementation teams. Added in metrics tracking of work loads across teams. Knowledge gathering around Cisco, Graybar, NetScout products and order systems.

Charlotte, North Carolina

Managed two major data centers within the Central time zone. Consistently drove tech refresh efforts to replace aging infrastructure. Daily interaction with Datacenter managers, Network Engineers, Mainframe teams, Application managers, Load Balancing teams and venders. Recognized for completion of multi-day major mainframe refresh and Covid-19 infrastructure built.

Charlotte, North Carolina Area

Successful managed the Southeastern and Northwestern Cisco IP Telephony E911 enablements. SharePoint Owner certified executed request and development. Handled proper change controls and lead project performance increase by 90% through link Access to SharePoint tables.• Coordinated with field personnel and vendor to track performance.• Created Monthly Executive Status Reports and update metrics reporting• Designed and validate monthly, quarterly and yearly budgeting and forecasting.• Produced cost run rates for professional services.

Charlotte, North Carolina Area

Assisted Senior Project Managers in the management of auditing documentation, stakeholder meeting coordination, and financial controls for the Enterprise Monitoring & Performance Team. • Attended client meetings and ensured multiple projects are meeting methodology requirements and are compliant.• Assisted the PM in the drafting and issuance of project proposals, budgets, preliminary schedules, communication chart, stakeholder approvals, and upgrade activities. • Tracked project expenditures and software licensure cost as needed• Development of application training of performance monitoring tools. • Accurately updated the project management application tools weekly to include project description, weekly status reporting, milestone descriptions and date tracking, risk management plan updates and monitoring, issue management and monitoring, and initiation and approval tracking for change management

Charlotte, North Carolina Area

Worked one-one with Project Managers, and the PMO to present detailed financial reviews of monthly, quarterly and yearly portfolio financials. Developed training and crosswalk documentation in the form of spreadsheets, job manuals, videos, and lunch & learn sessions for accounts payable, contracts, purchasing and procurement teams.• Assisted the project controls department by reducing manual financial reports by 20%.• Increased project deployment controls by developing milestone tracking and baseline maps. • Developed detailed spreadsheets to identify trends and develop forecasts. Consolidated and analyzed monthly budget to actuals.• Developed and produced adhoc reporting (Excel Tabular Model) video tutorials and user manuals to assist business personnel through merger application transition.

Baltimore, Maryland Area

Provided financial, accounting, and business management analytical support to150 Corporate Initiative Portfolio Projects totaling $80 million yearly. • Reconciled financial data from invoices, SOW estimates, and financial ledgers on monthly basis for CareFirst’s Corporate Initiative (CI) Portfolio.• Ensured the accuracy of financial reports and producing trend and variance analysis of budget and forecast cost for over sixty health care portfolio projects.• Met with project managers and multiple divisions to review financial data and trends.• Explained financial data to a variety of audiences • Used Microsoft Excel extensively to gather, calculate and upload data. • Stream-lined manual excel process excel by using formulas such as: vlooks-up, pivot tables, sum-if, concatenate and more to complete reports and summarize data. • Provided recommendations to complex issues and ad-hoc reporting for portfolio metrics teams, project managers, project schedulers, and senior leadership

Master Of Business Administration (Mba), Project Management

Computer And Information Sciences, General

No degree: study computer system; database

Bachelor'S Degree, Accounting And Finance

Social Work

No degree: Studied sociology and social work

Associate Of Science (A.S.), Business Administration And Management, General