Debra Shannon Email & Phone Number

Charlotte, Nc, Us

Charlotte, North Carolina, Us

Pro bono CIO for this not-for-profit Federally Qualified Community Health Center (FQHC).

While conducting search for full-time permanent employment, continue to consult part-time• Led effort to select new IT managed service provider (MSP) including creating RFP• Performed due diligence to determine Transportation Management System (TMS) for logistics company specializing in heavy haul• Led due diligence and assisted with project management of mobile communications system for petroleum distributor• Taking Continuing Professional Education (CPE) to maintain CPA, CIA, and CISA certifications

Charlotte, North Carolina, Us

Recruited from Alaska as the company’s senior IT leader to modernize its technology base to support continued company growth for the $340M logistics subsidiary of the largest U.S. independent Coca-Cola bottler. Developed and executed the organization’s IT strategy, managed a $5.2M budget, and supervised a 10-member IT department.• Enabled future growth by planning and initiating the update of the company’s ERP and fleet maintenance platforms• Reduced IT costs and improved system reliability by moving IT infrastructure from an on-premises data center to an IaaS environment.• Improved operational performance and compliance by implementing PeopleNet mobile communications system into a fleet of 600+ vehicles to increase functionality and integration points across the enterprise• Increased data and reporting reliability and accuracy by building a new data lake in MS Azure, utilizing Snowflake, Tableau, and Alteryx tools ensuring partners followed security protocols including SOC2• Expanded staff collaboration and communication by redesigning the company’s intranet with SharePoint Online

Anchorage, Ak, Us

Recruited to complete implementation of Infor (previously Lawson) $11.6M multi-year ERP implementation for the largest Tribal Health Organization (THO) in the U.S. with $677M in revenues and 2,800 employees. Supervised a team of 4 direct and 10+ indirect reports.• Completed implementation of ERP system's Enterprise Financial Management (EFM) and Supply Chain Management (SCM) modules• Developed plan to install remaining ERP module, Human Capital Management (HCM)• Created new IT governance processes, system support procedures, and staffing plans to ensure system sustainability

Anchorage, Alaska, Us

Planned and executed system modernization projects and oversaw IT operations for NMS' Security Division (with a full spectrum of commercial security solutions) with $206M in revenues. Trained and supervised a team of 10.• Reduced IT maintenance and support costs by implementing new maintenance management and ticketing system• Stabilized and improved business profitability by partnering with Finance to optimize customer billing and expense tracking processes• Improved operational performance by restructuring and standardizing IT procedures and integrating key vendor processes into IT operations

Anchorage, Alaska, Us

Directed IT strategy, operations, and vendor management as the senior IT leader for Alaska's largest occupational health and drug testing company. Supervised 2 staff and managed service provider.• Reduced telecommunication and infrastructure costs by 30% by renegotiating service contracts with key vendors• Improved organizational performance and alignment by rearchitecting the company’s infrastructure and network and standardizing business processes and Electronic Medical Record (EMR) system usage• Ensured Information Security Program adhered to all applicable regulations, laws, and standards including NIST and HIPAA• Developed SLAs, KPIs, and management reporting dashboard utilizing Power BI

Anchorage, Ak, Us

Reporting to the President, led planning and execution of IT strategy and operations for this rapid growth trucking and logistics company with $156M in revenues and 700+ employees. Recruited, trained, and supervised a 10+ member IT department.• Developed and executed an IT modernization strategy including a $3M ERP implementation and the integration of multiple acquisitions• Redesigned and reimplemented Salesforce CRM system to improve customer tracking, and integrated the system into the ERP• Leveraged SharePoint for creation of intranet, internet site, data warehouse, and document imaging (ECM) which was projected to reduce organization-wide admin staff by 10%• Mitigated enterprise risk and improved IT resiliency by creating the company's first business continuity planning, disaster recovery, and emergency preparedness programs• Launched the organization’s first help desk (24x7 in-person support) and training functions to better support business users

Anchorage, Alaska, Us

• Managed the state-wide E911 system; improved E911 process by developing a comprehensive project plan and working with various public safety answering points (PSAPs), local exchange carriers (LECs), and municipalities and boroughs to resolve issues.

Anchorage, Ak, Us

Recruited by the COO to lead technology and administration operations. In addition to IT, managed day-to-day operations of Facilities, Supply, Mail Room, Telephony, Help Desk, Item Processing, and Physical Security functions.• Maintained Open Solutions’ core software for deposits and loans, as well as electronic banking (ACH, wires, merchant services, PC banking)• Improved service quality and reduced costs by bringing Proof function in-house• Maximized efficiency by implementing control self-assessment processes, as well as Hyland OnBase document imaging as the bank-wide Enterprise Content Management (ECM) solution including corporate governance and record retention• Served as the bank’s interim Audit Manager, which involved administering the SOX internal control program, developing software to track SOX testing results, and partnering with external and FDIC auditors on all audit activities including SAS70s• Managed all back-office functions with a staff of 80+ employees; directed recruitment, development, coaching, retention, and organization of staff

NBA was acquired by Wells Fargo in 2000. Initially hired into a newly created Computer Security Administrator position to protect the bank’s data and infrastructure. Promoted to IT Audit Manager developing information security policies and user security awareness/training programs. Then promoted to Audit Director transforming the Audit Department into a trusted business partner across the entire bank• Performed technology, operational, and regulatory reviews; redefined audit universe and schedule based on assessment of key business risk; evaluated risk with an emphasis on internal controls, operating efficiencies, and compliance• Improved the department’s philosophy, methodology, and reputation within the bank by leading a reengineering initiative• Ensured effective design, monitoring, and evaluation of controls by realigning control self-assessments for branches and departments• Presented reports to executive management and Board of Directors on all areas of the bank’s businesses and operations; worked with external auditors and the Office of the Comptroller of the Currency (OCC) auditors• Ensured department was staffed by a highly qualified team

• Participated on diverse projects ranging from the complete SDLC to specified phases of the SDLC with strict deadlines and budgets.• Key projects included for Department of State, General Services Administration, Royal Saudi Air Defense, US Army Budget Office, and Department of Agriculture.

B.S., Information Systems Management

B.A., Economics

Certificate, Accounting

Certificate, Finance

Certificate, Managerial Economics

Certificate, Operations Research