Span of Leadership: 13 Direct Reports (Store Managers) Field district leader with consultative approach on a wide spectrum of HR issues including guidance on workforce engagement, performance management, succession planning, leadership development, change management, reward/recognition, recruitment, and staffing. Drives sales through effective visual execution in conjunction with store management team, while boosting district bottom-line through efficient labor cost management. • Identified a need for structured training for store retail employees to create district bench strength. Created training programs which created consistency and cohesion for optimum team performance as well as team morale.• Mitigated employee risk by practicing daily due diligence of adhering to setting daily best practices, practicing and reinforcing consistent policy and procedures, and administering documentation as required• Elevated the district’s annual volume by 2.2%, boosted gross margin, and attained the highest Customer Service Scores (CES) within the region by eliminating complacency and improving engagement of Store Managers to operational excellence by setting high expectations, communicating clear goals, and encouraging open communication and innovation• Delivered consistency across all assigned stores through the execution of a visual merchandising program that was aligned with brand image, standard, and messaging • Developed key performers for fast-track advancement to progressively responsible positions in store operations including 2 Assistant Managers, 7 Store Leads, and 11 Sales Associates

Span of Leadership: 14 Direct Reports (Store Managers) Orchestrated the communication and execution of a clear vision of the corporate brand strategy for 12 stores across 9 states. Oversaw multiple new and existing stores, ensuring consistencies with the company’s financial goals, consumer expectations, and brand standards. Executed new site opening process including recruiting, hiring, training, and store set-up, while analyzing business trends, controlling payroll, and motivating store teams to maximize district profitability. • Instituted formalized procedures, best practices, and framework in all aspects of store operations, visual merchandising, and human resources that have been adopted across all stores in the district and are still being executed by the company to date • Turned mediocre performers into high performance teams by articulating corporate goals to staff in such a way that unlocked extreme motivation, a sense of ownership, and transformational results • Led organizational transformation and espoused culture change initiatives by coaching and training staff on group values and hiring and building effective teams with the right attitude

Span of Leadership: 12 Direct Reports (Store Managers) Provided strategic and operational oversight of store locations within the assigned district while proactively addressing challenges in the areas of sales, leadership issues, profitability, staff management, and competitive concerns. Monitored and created an environment of accountability for adherence to all standard operating procedures including human resource management, loss prevention, and safety. Handled performance management including training and development, internal investigations, terminations, and management skill workshops.• Drove performance improvements in human resources administration including resolving deficient staffing level for management positions, slashing district turnover, and facilitating the ascension of at least 23 store members to various management and supervisory roles • Championed a culture of open communication and empowerment, and orchestrated periodic meetings that increased team morale and involvement and ensured alignment of expectations across stores • Earned a solid reputation for multi unit management, demonstrating success in turning around operations at struggling locations by resolving key issues that included staffing, visual merchandising, and customer service, and authoring and executing novel training policies and procedures to position the district to achieve high scores on customer service surveys