Shannon Cavanagh-Druhm Email & Phone Number

Shannon Cavanagh-Druhm is a Senior Technical Writer at Amelia. They is proficient in Afrikaans. Colleagues describe them as "I had the pleasure of working alongside Shannon at Unqork, where she served as the Senior Manager for Technical Writing. Over the course of a year, Shannon worked closely with me and the Customer Success leadership team to continuously deliver top-notch customer enablement services through Unqork's highly technical knowledge base and instructional design content. Shannon is a skilled technical writer and leader who fosters collaboration and excels in optimizing operations through Agile methodologies. She diligently worked to align the objectives and key results of the Technical Writing team with those of the organization. Shannon also established an advanced and scalable content strategy, ensuring it aligned with the outcomes our customers hoped to achieve using our platform and services. Shannon established a process for creating consistent and high-quality content and provided valuable data on readership and content performance to our leadership. With this information, we were able to make informed decisions on how to improve our content and overall strategy. I'd love to work with Shannon again in the future if the opportunities presents itself." and "Shannon is wonderful as a manager and as a person. I was sad we couldn’t work together for longer, and I hope to work with her in the future. She came into an established team of two independent ICs working less together and turned us into a cohesive unit. She brought in everything we needed to become an actual, functioning team. She is everything you want in a manager. She handles project planning and organization and communicates with other groups so her writers can work on the writing. She's compassionate and kind and meets you where you are. She finds the best way to work with you and wants you to work in the best way for you. She is so supportive and takes on the responsibilities of a good leader. She provides a safe and open space for collaboration. When she asks for your opinion and ideas, she wants to hear them. I always felt like she had my back. Shannon is very organized and thorough. She is what any company could want as a team leader. She balances company needs, workload, and team resources very well. She knows how to get the best results from her people. She creates a space for everyone to do what needs to be done with the right sense of urgency. She shares the workload and isn't just an organizer or paper pusher. Shannon is there doing much of the work that takes up a writer's time that isn't writing. If you want a great tech writing manager, hire Shannon. I can’t recommend her enough."

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  Senior Technical Writer

  Amelia

  New York, Ny, Us