Shannon Durham Email & Phone Number

Honolulu, Hawaii

Courtyard by Marriott Waikiki Beach (404 keys)Hilton Garden Inn Waikiki Beach (623 keys)- Supported hotels’ yield efforts via analysis and reporting to ensure that all segments and distribution channels were mined for revenue opportunities based on budget, forecast, pace, and market demand- Owned and validated daily, weekly, and monthly reports used for monitoring performance against budget, forecast, and proforma, including but not limited to: Daily Pick-Up and Pace, Market Segment Analysis, Source Contribution, Preferred Guest Program, Room Type Statistics- Maximized revenue potential and ensured proactive and accurate maintenance and management of Hilton and Marriott Property and Revenue Management Systems, in addition to Booking Engines, Channel Managers, RevUp, and Spider- Assisted Director of Revenue in preparing short and long-term forecasts and publishing them via Oracle- Supported Director of Revenue and Regional Director of Revenue in compiling and communicating all documents, reports, and presentations for ownership, hotel and regional leadership- Led weekly revenue strategy meetings with property department managers, providing data in terms of pricing, availability, market demand, and promotional opportunities for all segments and channels. In the absence of Director of Revenue, communicated all strategies and actions to executive/regional teams and/or ownership during weekly meetings

Honolulu, Hawaii

- Managed accounts of hotel partners including rate, inventory, and promotional offer negotiations and coordinated with clients to ascertain mutual needs and strategize revenue and room night growth- Researched and analyzed the Japanese travel market, stayed current with hotels and their market situations, and monitored competitors' movements- Created, designed and maintained bespoke websites of properties- Negotiated and secured contracts from new and existing partners

Greater San Diego Area

- Analyzed income distribution and wealth rating of prospective donors and alumni- Entered data and mined database for improvement of prospect lists and recording of donor engagement- Contacted donors and apprised them of upcoming university events and fundraisers- Conducted research on past charitable donations

Greater San Diego Area

- Built monthly digital reports by gathering and organizing organic and paid campaign results- Conducted research, analysis and documentation- Assisted the management of user generated content/future content within the restaurant sector- Ensured content is up to date on venue websites and third party platforms (Yelp, Google Business, TripAdvisor, OpenTable & Facebook)

Hokkaido, Japan

Club Med Tomamu Hokkaido- Performed positive customer engagement and relations- Experienced various aspects of operations and customer service techniques- Managed outdoor activities- Promoted hotel activities to enhance customer experience