Shannon Allison (Ritchie) Email & Phone Number

Chicago, Illinois, United States

➤ Support high-volume resale store through administrative duties such as organizing inventory, collecting accurate seller data, filing contracts, creating daily staff schedules, and reporting sales data and staff training process to company executives. ➤ Act as point-person for staff, customers, and management team to problem-solve account issues, schedule changes, and communicate with appropriate departments.➤ Facilitate daily store operations by pivoting focus to meet the needs of the… Show more ➤ Support high-volume resale store through administrative duties such as organizing inventory, collecting accurate seller data, filing contracts, creating daily staff schedules, and reporting sales data and staff training process to company executives. ➤ Act as point-person for staff, customers, and management team to problem-solve account issues, schedule changes, and communicate with appropriate departments.➤ Facilitate daily store operations by pivoting focus to meet the needs of the day and actively communicating with team to ensure compliance of standard operating procedures. Show less

➤ Organized and led four 6-hour charity events using the Kanban method in Trello. These projects raised $4000+ for accredited charities such as National Alliance on Mental Illness.➤ Developed an ongoing Discord server which attracted 180+ active monthly users from 10+ countries in 10 months by scheduling and coordinating regular online events. ➤ Wrote 20 newsletters which presented key community milestones and updates to stakeholders.

Chicago, Illinois, United States

➤ Broke down monthly revenue goals into daily and weekly milestones, leading team to hit the yearly revenue goal of $1.4 million by the second week of Q4.➤ Coordinated Q4 remerchandising project in collaboration with management team to increase sales of seasonal merchandise which lead to $39,000 over monthly revenue goal. ➤ Hired and trained additional employees to mitigate staffing concern in anticipation of increased demand, resulting in $470,000 over yearly revenue goal.➤ Wrote… Show more ➤ Broke down monthly revenue goals into daily and weekly milestones, leading team to hit the yearly revenue goal of $1.4 million by the second week of Q4.➤ Coordinated Q4 remerchandising project in collaboration with management team to increase sales of seasonal merchandise which lead to $39,000 over monthly revenue goal. ➤ Hired and trained additional employees to mitigate staffing concern in anticipation of increased demand, resulting in $470,000 over yearly revenue goal.➤ Wrote SMART goals to assess term member development, using those goals as framework to design and implement individualized training which resulted in three team member promotions. ➤ Analyzed store sales data and researched current trends to assess store needs. Presented findings to team to inform inventory procurement which resulted in 37% increase in revenue over the year prior.➤ Documented store operations and financials daily in MS Excel and MS Word to write weekly reports to update stakeholders on business challenges and successes as well as present at monthly budget meetings. Show less

Beaverton, Oregon, United States

➤ Processed data in Excel and communicated status updates to stakeholders through Microsoft Teams on project that issued 2100+ library cards to local students and was completed two months ahead of deadline. ➤ Implemented a curbside service as part of a committee which served 17,000+ patrons in the first six months of use. Designed customer survey to collect data to demonstrate the value of the project.➤ Supported the Executive Team by designing and presenting training for 5-20 staff… Show more ➤ Processed data in Excel and communicated status updates to stakeholders through Microsoft Teams on project that issued 2100+ library cards to local students and was completed two months ahead of deadline. ➤ Implemented a curbside service as part of a committee which served 17,000+ patrons in the first six months of use. Designed customer survey to collect data to demonstrate the value of the project.➤ Supported the Executive Team by designing and presenting training for 5-20 staff members to ensure compliance with new state regulations.➤ Collaborated with colleagues on a promotional video project which reached over 4500+ patrons on social media. Show less

Amity, Oregon, United States

➤ Mitigated budget concerns by writing three grants for $1000 to fund project initiatives which supported learning for 100+ students over the course of the first year. ➤ Managed all outgoing communication to stakeholders from project initiation to launch for initiative to implement an afterschool community service club which empowered 18 students to develop leadership skills. ➤ Led a team of four students to coordinate and implement a fundraising project which raised $1000+ for the… Show more ➤ Mitigated budget concerns by writing three grants for $1000 to fund project initiatives which supported learning for 100+ students over the course of the first year. ➤ Managed all outgoing communication to stakeholders from project initiation to launch for initiative to implement an afterschool community service club which empowered 18 students to develop leadership skills. ➤ Led a team of four students to coordinate and implement a fundraising project which raised $1000+ for the after-school community club. Show less

Portland, Oregon, United States

➤ Consistently met or exceeded sales goals, originating $750k in loan applications in the first full quarter on the job. ➤ Resolved client complaints while maintaining client confidentiality, handling sensitive information and documents. ➤ Trained new staff on policies and procedures, coaching them on how to close sales and discuss products with clients.

Bachelor Of Arts - Ba, English - Writing

Activities and Societies: Yearbook Writing Editor, Teaching Assistant in the English Department, Student Ambassador, Small Group Leader.

Master Of Arts - Ma, Secondary Education And Teaching

Emphasis: Language Arts, Mathematics, Reading