Shannon Malone (They/Them) Email & Phone Number

Greater Minneapolis-St. Paul Area

• Evaluate efficacy of current natural language processing (NLP) capabilities and develop a roadmap for further integrating an NLP solution to manage immediate medical alerts
• Conduct needs assessment and make recommendations to advisory committee on expanding NLP implementation to enable administrative departments to define and meet strategic objectives
• Align existing data in data lake with new data governance structure to streamline data management
• Gather and synthesize business intelligence requirements and existing reporting into on-demand dashboards
• Train clients to use dashboards for reporting and ongoing management of goals and outcomes

Greater Minneapolis-St. Paul Area

• Served as owner of all North America data and business intelligence systems and processes
• Developed and championed organization-wide data strategy; implemented North America data strategy
• Oversaw creation of data governance structures and data quality improvement processes
• Managed data cleaning and migration from legacy systems into data lake
• Created business intelligence tools and other data products for North America team and school- and district-level stakeholders
• Managed data sharing agreements and processes with state and local education agencies

Greater New York City Area

• Supported integration of multiple data streams, expanding capacity to gain actionable insights
• Researched core service model while improving methods and analytical rigor
• Improved data collection and reporting quality and stewarded calibration work to enable impact analyses
• Developed, administered and analyzed national school partner impact survey with over 700 schools in 17 states

New York, NY

• Developed product vision and roadmap for two major enterprise platforms implemented in over 1600 schools
• Served as lead analyst overseeing 9-member team conducting analyses used by executive stakeholders
• Established data governance processes and KPIs, identified and integrated data from various sources
• Developed client-facing and internal dashboards in Tableau
• Facilitated consensus-building across multiple teams on product requirements and priorities
• Created user stories and BRDs to guide product development, worked with engineers to build and conducted UAT

Washington D.C. Metro Area

• Built and analyzed 10-year panel data set from multiple sources to study effects of education reform on low-income student achievement
• Isolated impact of school funding on instructional staff for The Bill and Melinda Gates Foundation
• Weighted and analyzed survey data on public perceptions of education

London, England And Uyo, Nigeria

• Managed team of six in research and development of a gender equitable vocational education program model, leading to the establishment of the Okoro Technical Skill Acquisition Programme and the provision of technical.
• Developed data gathering tools, conducted desk and field research and analyzed qualitative data
• Created client deliverables including needs assessment, stakeholder maps, status presentations and final report

Greater New York City Area

• Researched and wrote literature review on assessment models linking behavior supports and student outcomes, leading to executive adoption of my proposed assessment tool and the development of the Social and Emotional.
• Designed protocols and conducted interviews with New York City Department of Education staff and analyzed qualitative data

New York, NY

• Conducted research on youth and migration for the Global Migration Group in preparation for UN High-Level Dialogue
• Coordinated communication with field experts, partners and policymakers

Greater New York City Area

• Researched and wrote issue memos on topics of strategic interest
• Prepared reports, program updates, briefings and talking points for President Clinton
• Reviewed Clinton Global Initiative event programs and recommended topics and speakers
• Edited and designed monthly newsletter for dissemination to all staff globally

Cabarete, Dominican Republic

• Conducted multi-method impact evaluation leading to expansion of at-risk youth program from 1 to 4 sites
• Designed student and household surveys, managed data collection team, coded and analyzed data
• Presented findings at the Harvard Graduate School of Education

Washington D.C. Metro Area

• Oversaw survey distribution, data collection and contact management for portfolio of Global 500 companies
• Identified and resolved key issues to increase response rate and ensure on-time completion of survey phase

Guatemala City, Guatemala

• Wrote and executed strategic plan, hitting 100% of one-year targets
• Set high-level program strategy, such as creating a bilingual preschool and professional English training
• Audited existing evaluation data and revised tools to collect metrics for longitudinal analysis
• Built strategic partnerships and secured technical training, tutoring, curriculum writing and other pro bono services
• Managed all aspects of program including preparing program reports, training and staff management

San Francisco Bay Area

• Researched, wrote and vetted state-by-state Professional Licensing Guides for regulated professions to drive national policy agenda
• Completed literature review on vocational ESL to provide best practices recommendations to advisory group

San Francisco Bay Area

• Managed implementation, grew program from 23 to 77 schools and cut per-student costs by 53%
• Presented policy recommendations to State Legislature and Cabinet officials via high-level policy meetings
• Led evaluation team through design, collection and analysis of quantitative and qualitative data
• Managed all aspects of program including training and support for 200 site staff, $2 million budget (coming in under budget every year) and conducting site visits
• Managed grantmaking process, oversaw grants and budgets for 18 sub-grantees
• Planned and served as trainer for California Department of Education certifications and institutes

Greater Minneapolis-St. Paul Area

• Developed product requirements, oversaw engineers and implemented database across 5 regional offices
• Identified user needs through interviews, focus groups and quantitative research
• Coordinated development of the industry standard K-12 Service-Learning Standards for Quality Practice
• Grew partnerships with national-level ministries and organizations to support high-quality service-learning practice globally
• Developed the Service-Learning World Forum, attracting attendees from over 100 countries
• Developed and presented a featured forum entitled "The State of Service-Learning in the U.S.: Research and Networks to Advance the Field" at the 9th Annual International Service-Learning Seminar in Buenos Aires at the.

Greater Minneapolis-St. Paul Area

• Coordinated work with local organizations and served as primary contact for Spanish-speaking partners
• Organized in-country logistics for volunteers to support development projects in 19 indigenous communities globally
• Researched and created trip manuals and other print materials focusing on cross-cultural communications

Masters Of International Affairs, Economic And Political Development, Management, Gender Policy

Activities and Societies: Co-President, Gender Policy Working Group; Founding Member, Education Collaborative

Ba, Anthropology And Spanish