Shannon Fallace Email & Phone Number

Beverly Hills, California, United States

Santa Monica, California, United States

San Francisco Bay Area

•Establish and conduct routine audits of vehicle cleaning process at each branch to ensure that CCP standards are being met or exceeded; take immediate corrective action anywhere and/or any time standards are not being met; recommend and implement improvements to overall cleaning process and staffing.•Help interview, train and onboarding high performing employees and conduct reviews give honest and fast feedback. •Develop positive working relationships built on trust and integrity with all branch management in the area(s); collaborate and solicit feedback on production needs, Automotive Detailer performance and CCP satisfaction; respond to the changing needs of each branch while maintaining a high standard of quality.•Oversee the cleanliness and maintenance of all vehicle cleaning of facilities in the Home City Areas; ensure each facility has adequate equipment and supplies necessary to achieve CCP standards; be aware of and correct any maintenance and/or safety hazards.•Seek to improve job performance through self-assessment, skill development, training and goal setting.•Maintain a regular and reliable level of attendance and punctuality.•Perform miscellaneous job related duties as assigned

San Francisco Bay Area

Assistant Manager: June 2018 – Present • Handle customer concerns and resolve issues to maintain positive customer service.• Took Motivation Skills, Leadership, Employee Development, Sales and Results Driven Trainings every other month.• Analyze financial reports to identify areas of growth to drive revenue and increase profitability and gain accounts.• Researched opportunities in sales, customer service and account maintenance and reported back to the Branch Manager to help branch growth.• Increased revenue and sales by meeting with company executives and potential new clients to establish corporate accounts.• Gained understanding of cost control, branch P&L statement and the requirement of running a profitable business.• Resolved escalated customer issues in a timely manner with a 98% positive response rate.• Assessed employee performance and developed improvement plans and mentored new hires to get to top performer events.• Managed the overall success of main branch in San Francisco and gained an off-site Tesla account.• Ranked top 5 Assistant Manager 3 months in the region

Greater Los Angeles Area

" Provide exceptional customer service, build relationships with local businesses, and exceed customer expectations." Expertise in planning, policies, procedures, and related responsibilities to ensure productive operations. Developed reputation for prompt, efficient service with high level of accuracy." Implement sales and marketing while handling multiple transactions daily and have knowledge of accounting and billing procedures. " Maintain thorough knowledge of vehicle inventory and responsible to continuously provide excellent customer service. Ensure vehicles are maintenance on time by thoroughly inspecting each vehicle. Responsible for providing information regarding products and handle customer inquiries. " Responsible for assisting with customer needs and training service agents and new MT's to learn core company culture." Attended multiple top gun events for top performance in monthly sales reports within branches in area and group." Ran branch as team lead over weekends and satellite locations some days throughout the week." Had marketing meetings with dealerships, body shops to maintain good relations as well with insurance companies." Learned to understand the monthly statement and understand how to impact in all core areas of daily rental business." Helped each branch increase customer service score by at least 3% at each branch I've consecutively gone to (LAX, El Segundo, Penske Cadillac, Torrance, San Francisco).

Greater Los Angeles Area

– Utilized strong level of customer relations training and intuitive know-how to answer an unusually wide range of customer inbound telephone and email contacts and inquiries. Curated / advised both wine consumers and merchants on wine products,varieties, pairings, production techniques, inventory and pricing.-Organized meetings and on boarding events to ensure everyones schedule coordinate to discuss current inventory. Prepare and plan all necessary products for the events and handle billing practices. – Provided important, accurate information about Company membership benefits and options. Played proactive role in enrollment decision-making. Described and applied current membership promotions. Initiated / facilitated new member contracts and accounts.– Supplied a professional, knowledgeable, creative and administrative presence when working alongside product design,marketing and operations associates. Assisted in originating techniques and procedures to educate / accommodate customers, gather / evaluate feedback and optimize all related systems and procedures.-Mentoring and coaching both new hires and established leads to develop and enhance their knowledge of wine products,customer satisfaction priorities, member preferences, subscription trends and email outreach initiatives;

Santa Rosa, Ca

Objectives:♦California State Certified S.A Victim Counselors for confidential counseling♦Complete 45 hours of Intervention Training

Santa Rosa, Ca

Prevention Educators provides workshops to students, parents, and staff in Sonoma County Schools, as well as educational presentations to the community. Objectives:♦Complete 30-hour Prevention Educator Training♦Co-facilitate workshops within school classrooms and other community education programs