Shannon Fowler Email & Phone Number

Charlottesville, VA, US

Charlottesville City County, Virginia, United States

Charlottesville, Virginia, United States

• Provide financial information and support to several budget leads
• Assist with the need of purchasing equipment and supply orders for designated units
• Submit student workers for hire, submit compensation adjustments, and end student worker positions when needed within Workday
• Perform the necessary FDM work tag corrections and adjustments for transactions within the Workday financial system, such as an account adjustment when necessary
• Submit student and, or employee reimbursement requests via the Supplier Invoice Request process
• Assign Costing Allocations for new professional hires within the division, and for student workers

Charlottesville, Virginia, United States

• Supported the ongoing administrative functions and operations for the Student A􀊏fairs, Student Engagement and Inclusion unit
• Provided fiscal support, including transactional support for student programming funds
• Processed reimbursement requests via a Payment Voucher (PV) submission in Oracle
• Submitted Buyer's Assist requests for contract signing and payment in Oracle
• Processed reimbursement requests for the Student Activity's Funds (SAF)
• Processed Purchase Orders (POs) for vendor payments in the Marketplace

Charlottesville, Virginia Area

• Consistently deliver a remarkable customer experience through handling property claims
• Investigates, evaluates, negotiates, and settles auto claims in an assigned area to include verification of coverage,legal liability and extent of damage to persons and property, which may require contact by telephone.
• Applies knowledge of policies, procedures, laws, statutes and insurance regulations when determining coverage,liability, and property damage
• Determines whether additional or specialized investigation is necessary for claim resolution
• Uses various electronic resources for claim handling
• Works in partnership with and provides instruction to claim associates

Charlottesville, Virginia Area

• Researches, resolves, and settles complex issues within approved limits
• Utilizes communication skills to aid in resolving customer concerns
• Assists Claim Associates – Title Doc Processing with escalated calls or tasks involving technical issues or title processing questions
• Assists team manager with huddles, by gathering and transferring data to huddle board, as well delivering huddle topics and conducting huddles inteam manager absence
• Assists team manager with research pertaining to titling paperwork requirements, trends related to vendors and/or other items as requested
• Conducts quality reviews

• Works under minimal supervision
• Trains less experienced Claim Associates
• Follows detailed instructions from claim handler
• Monitors progress of salvage process through completion of ASR reporting
• Researches, resolves, and processes tasks within approved limits as assigned
• Knowledge of individual jurisdictional processes, procedures and forms required to correct paperwork inaccuracies

• Delivers a remarkable customer experience throughout the reporting and handling of lower complexity claims, identifying and ensuringprompt routing of claims to other functional areas
• Receives and processes claim information, and communicate with internal and external customers via phone and other communicationchannels
• Works in a team environment to handle and investigate low complexity/high volume work in a call center environment

Richmond, Virginia Area

• Processed payments and contracts on accounts
• Reviewed collection reports to determine the status of collections and the amounts of outstanding balances
• Handled 100 outbound and inbound calls daily intending to collect owed debt
• Used skip-tracing resources to locate debtors and updated information in the company system
• Negotiated to collect the balance in full
• Handled a high volume of inbound calls pertaining to the reconciliation of delinquent accounts

Master Of Science - Ms, Finance, General

Bachelor Of Science - Bs, Business Administration And Management, General

Associate Of Science - As, Business Administration And Management, General