Shannon Harrop

Shannon Harrop Email and Phone Number

Senior Implementation Consultant and Technical Writer @ ParityFactory
Chicago, IL, US
Shannon Harrop's Location
Greater Chicago Area, United States, United States
Shannon Harrop's Contact Details
About Shannon Harrop

I am an experienced remote professional with a background in product support, process improvement, leadership, project management, and training.• 10+ years of client-facing experience.• 6+ years of experience with financial services. (fraud/risk, operations focused)• 5+ years of experience with process improvement, technical writing, and change implementation.• 5+ years of experience serving as a mentor and trainer.• 4+ years of experience providing digital product (SaaS) support, implementation, and training.I am passionate about helping others unlock their potential with technology, services, and digital products. I am solutions oriented. My background is very diverse and well rounded. I have worked with companies in EdTech, FinTech, WMS, banking, e-commerce, event ticketing, and hospitality. I am experienced with companies in startup phases and also well-established firms.I am drawn to roles where I can put on an investigative hat and work behind the scenes. I love to dive into data, identify trends, and individualize my approach with each client I work with (external and internal). I know how to work well cross-functionally and aim to be a go-to person that a team can use as a resource and for support.Strengthsfinder: Individualistic, Restorative, Strategic, Input, Futuristic

Shannon Harrop's Current Company Details
ParityFactory

Parityfactory

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Senior Implementation Consultant and Technical Writer
Chicago, IL, US
Website:
parityfactory.com
Employees:
20
Shannon Harrop Work Experience Details
  • Parityfactory
    Senior Implementation Consultant And Technical Writer
    Parityfactory
    Chicago, Il, Us
    View
  • Parityfactory
    Senior Implementation Consultant / Technical Writer
    Parityfactory Sep 2023 - Present
    Seattle, Wa, Us
    View
  • Parityfactory
    Implementation Consultant
    Parityfactory May 2022 - Jan 2024
    Seattle, Wa, Us
    • Led and supported implementation projects of a highly configurable SaaS-based warehouse management system (WMS) / Production Management System (PMS)/ ERP for clients in the Food and Beverage Industry. • Gathered client requirements to help determine project scope. Strategized and provided solutioning, configuration, and training while working to ensure projects stayed within budget.• Led product training and demos to both individuals and large groups in either on-site or remote settings. Provided additional follow-up and support to clients during a UAT period for each project. • Wrote and provided each client with unique documentation based on their uniquely designed configuration to match their process flow within our system.• Worked with external project partners to facilitate and manage ERP integrations (NetSuite).• Managed over 20 clients a year. Projects range from new product implementations to short-term projects for existing clients. Project load ranged from 2-7 concurrent clients at a time.• Met and exceeded target billable percentages.
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  • Mcgraw-Hill
    Implementation Consultant
    Mcgraw-Hill Jun 2019 - Jun 2022
    New York, Ny, Us
    • Provided personalized onboarding, training, implementation, and on-going product support of McGraw Hill’s digital products (SaaS) to academic professionals via Zoom, phone, and e-mail.• Facilitated trainings ranging in size from individual sessions to large group sessions with over 100 attendees. • Worked closely with over 25+ Sales Representatives to help manage a portfolio of colleges/universities across the country to ensure successful implementation from start to finish. Used Salesforce for tracking.• Shared feedback with McGraw Hill product teams and helped initiate improvements on products and customer-facing documentation.• Worked remotely with limited supervision for 2 years.
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  • Goldman Sachs
    Cimd - Analyst
    Goldman Sachs Aug 2016 - May 2019
    New York, New York, Us
    • Back office support for deposit operations with Goldman Sachs new fintech startup, Marcus.• Relocated with firm from Iowa to assist with building of teams in Salt Lake City, UT and Dallas, TX.• Assisted with creation of standard operating procedures and updating existing processes while balancing compliance requirements with a customer centric focus.• Provided support with training, coaching, audits, and scheduling of team as it grew from a team of 7 to over 30 agents split between multiple business sites as a subject matter expert.• Served as a liaison between Legal and Litigation teams. Reviewed legal documents and assisted in processing of levies, power of attorney requests, and processes involving deceased depositors.• Reviewed work and processed financial transactions of peers (ACH, wires, official checks, and internal transfers) to meet compliance requirements via audit process.
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  • Stubhub
    Case Manager/Field Operations
    Stubhub Sep 2012 - Aug 2016
    New York, Ny, Us
    • Provided follow-up support for escalated customer experience issues requiring further research and investigation prior to resolution.• Used negotiation skills to lead center in metrics involved in cost containment of company while focusing on customer loyalty.• Implemented pro-active strategies to increase metrics, and successfully mentored peers to achieve their own success.• Traveled to events to organize, set up, and distribute tickets to fans at temporary StubHub locations as part of the Last-Minute Services team.
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  • Marriott Vacations Worldwide Corporation
    Owner Relations Supervisor
    Marriott Vacations Worldwide Corporation Feb 2009 - Jul 2012
    Orlando, Fl, Us
    • Mentored associates, and handled all escalated contacts for owners requiring assistance with their needs in reservations, financial accounts, and resort inventory allocation. • Worked directly with contacts either on-site at a resort, at a corporate level or with third party vendors to resolve issues as needed.• Worked with team to create standard operating procedures and compensation guidelines during major company shift in product offering.• Serviced and sold traveler insurance policies to owners.
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  • Wells Fargo
    Lead Teller
    Wells Fargo Feb 2006 - Feb 2009
    San Francisco, California, Us
    • Assisted customers, and provided direct guidance to other tellers in identifying and pursuing legitimate sales opportunities, and provided approval for high level and/or complex transactions. • Managed scheduling, and provided in-house technical support for branch• Represented branch in weekly district meetings, and developed a way to gauge customer service scores to increase our overall customer satisfaction from a 65% range to an 85% level. • Received recognition for high level sales and was listed within the top 10% of tellers in the greater Los Angeles region.
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Shannon Harrop Skills

Customer Service Leadership Customer Satisfaction Social Networking Marketing Microsoft Office Social Media Sales Banking Data Entry Salesforce.com Siebel Microsoft Excel Microsoft Word Marketing Strategy Travel Planning Coaching Facebook Financial Services Project Management Finance Business Process Improvement Auditing Strategic Planning Technical Support Training And Development Scheduling Team Leadership Team Building Training Strategy Management Internal Audit Interpersonal Skills Internal Controls Time Management Microsoft Powerpoint Data Analysis

Shannon Harrop Education Details

  • University Of Utah
    University Of Utah
    Psychology
  • Utah Valley University
    Utah Valley University
    Associate Of Science - As

Frequently Asked Questions about Shannon Harrop

What company does Shannon Harrop work for?

Shannon Harrop works for Parityfactory

What is Shannon Harrop's role at the current company?

Shannon Harrop's current role is Senior Implementation Consultant and Technical Writer.

What is Shannon Harrop's email address?

Shannon Harrop's email address is shannon.harrop@gs.com

What is Shannon Harrop's direct phone number?

Shannon Harrop's direct phone number is +180131*****

What schools did Shannon Harrop attend?

Shannon Harrop attended University Of Utah, Utah Valley University.

What are some of Shannon Harrop's interests?

Shannon Harrop has interest in Interior Design, Psychology, Computers, Diy Home Projects, Demographics, Traveling, Marketing, Live Music, Personality Inventories, Photography.

What skills is Shannon Harrop known for?

Shannon Harrop has skills like Customer Service, Leadership, Customer Satisfaction, Social Networking, Marketing, Microsoft Office, Social Media, Sales, Banking, Data Entry, Salesforce.com, Siebel.

Who are Shannon Harrop's colleagues?

Shannon Harrop's colleagues are Josh Treptau, Matthew Melton, Karen Auletto, Tyler Marshall, Felipe Solís Jiménez, Wendy Hosler, Brian Pasco.

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