Delivering an effortless customer experience for all my clients travel needs.With 10+ years experience in customer related roles both in New Zealand & Australia, I aim to exceed the expectations of my clients, my employer and myself. I am a self driven and well experienced professional, whom strives for success with results and the utmost customer service in all sections of the Hospitality and the Travel industry's. I recently joined FCM travel in November 2018 and have gained a great understanding of the FCTG's core values and mission . As a Corporate travel manager, I am responsible for servicing all travel needs for my corporate clients, exceeding their expectations and the reassurance to make my clients travel programs a success. Prior to joining FCM travel solutions, I came from a corporate role with travel company Orbit World Travel, Airport services Dnata Australia and luxury resort Emirates One& Only Wolgan valley resort and spa.Post to completing my studies in Travel, Tourism and Business management, I worked in hospitality to further gain customer service, building rapports and general skills and attributes. This contributed to my future roles success.I will continue to strive for success in all work i do, achieve goals set by myself, my employer and my clients and build trust and relationships with all business partners.Previous roles include: Airport passenger service agent and food and beverage attendant with both global and nationally recognised companies.Specialties: Corporate Travel Management, customer service, travel cost management, best practice in travel and process efficiency, Providing travel services to corporate enterprises and coaching of new additionsCareer awards include:2 x recipient of Leading Quality Assurance Certificate of recognition- Mystery Guest