Shannon Howell Email and Phone Number
Shannon Howell work email
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Shannon Howell personal email
I have 10+ years of experience growing Enterprise and Strategic Customer Success teams in SaaS organizations, financial services, and high-growth Seed and Series A startups. I'm passionate about people development, creating lasting partner relationships, and building high-performing, high-care teams that drive transformation and results. I partner cross-functionally to develop strategic company initiatives and implement new processes for increased partnership engagement, customer success, and customer support. I’m passionate about fostering an empathetic and inclusive team culture. I've created customer success playbooks for multiple organizations, as well as created Business Cases and led Executive Business Reviews directed to Fortune 100 executives.Outside of work, you can find me cooking dinner with friends and family, learning something new from a podcast, and reading Brené Brown’s latest work. If you're interested in connecting, please reach out to me via LinkedIn. Let's connect!
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Strategic Customer Success ManagerSamsara Jan 2024 - PresentSan Francisco, California, Us
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Head Of Customer SuccessSeed Solar Startup Oct 2023 - Dec 2023
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Customer Success Lead - North AmericaAuror Feb 2022 - Dec 20231010, Nz• Manage, train, and empower an Enterprise Customer Success team• Actively collaborate with leadership across Sales, Product, Engineering, and Product teams to ensure the best-in-class customer experience for 10k+ users• Develop strategic, company-wide CS initiatives and playbooks for increased customer engagement, success, and support• Foster a positive, inclusive team culture and participate in team development including hiring, onboarding, career development, and performance management -
Customer Success Team LeadColorado Financial Management Aug 2020 - Jan 2022
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Senior Customer Success Manager | Client ServicesColorado Financial Management Mar 2019 - Sep 2020
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Customer Success Manager | Client ServicesColorado Financial Management Nov 2015 - Mar 2019
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Technical Account ManagerVirtualu Mar 2015 - Oct 2015• Leveraged relationship building expertise to drive business development for SaaS B2B startup. • Oversaw client accounts, provided strategic direction, and effectively trained and educated SaaS enterprise clients on product• Collaborated with cross-functional teams to drive, adopt, and support cloud software platform and SaaS products, including marketing, product development, sales, and engineering Scrum.Key Accomplishments: • Implemented and incorporated VFit™ cloud software programming • Developed a customer experience enhancement strategy and customer playbooks• Improved internal and external business operations
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Quality Assurance SpecialistVirginia Tech Foundation Apr 2012 - Sep 2014Blacksburg, Va, Us• Trained, coached, and developed a team of 60 individuals to ensure weekly performance metrics were met and exceeded.• Wrote and delivered performance improvement plans (PIPs) for underperforming staff members while reporting to the Director of Giving. Key Accomplishments: • Increased prospect giving by 5% week-over-week in a high contact environment• Promoted from a Caller to Quality Assurance Specialist within three months -
CallerVirginia Tech Foundation Jan 2012 - Apr 2012Blacksburg, Va, Us- Started as a caller before being quickly promoted to oversee a 30-person team and 60+ callers to ensure efficient and smooth operations.
Shannon Howell Education Details
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Virginia TechPolitical Science And Government
Frequently Asked Questions about Shannon Howell
What company does Shannon Howell work for?
Shannon Howell works for Samsara
What is Shannon Howell's role at the current company?
Shannon Howell's current role is Customer Success Leader | Relationship Management | Strategic Partnerships.
What is Shannon Howell's email address?
Shannon Howell's email address is sh****@****uror.co
What schools did Shannon Howell attend?
Shannon Howell attended Virginia Tech.
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