Shannon Neely Email and Phone Number
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Mission-driven, innovative leader and strategic change agent with a unique and exemplary track record of achieving transformational improvement in the healthcare industry, and with the proven ability to:• Develop vision and drive strategic change and operational execution through effective communication and change management strategies.• Utilize deep understanding of the value drivers of the many players in the healthcare industry (patients, hospitals, physicians, payers) to conceptualize, design, pilot and implement clinical and operational initiatives to reduce medical expense, improve patient outcomes and drive business results using effective strategy, analysis and execution strategies.• Lead and monitor a portfolio of strategic, transformational and operational improvement projects to improve organizational and process effectiveness.• Creatively solve problems at the individual project and portfolio levels by building and leading teams to seek and adopt solutions to complex process challenges.• Analyze and change/manage human behavior.• Manage consulting initiatives to consistently deliver results that improve innovation, customer experience and patient outcomes while reducing costs for strategic partners.• Create a strong spirit of teamwork among all levels of executive, salaried and wage employees by initiating employee empowerment strategies and effective mentoring and development.• Inspire tremendous customer loyalty, ever enhancing the patient/customer experience, through relationship building and delivery of superior quality and service.Specialties: Strategy, Leadership Development, Lean Six Sigma, Process Improvement, Performance Improvement, Healthcare Management and Leadership, Operational Excellence, Quality and Safety Improvement
Q-Centrix
View- Website:
- q-centrix.com
- Employees:
- 864
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Senior Director, Learning And DevelopmentQ-CentrixCharlotte, Nc, Us -
Senior Director, Learning & DevelopmentQ-Centrix Mar 2023 - PresentChicago, Illinois, Us -
Director, Learning & DevelopmentQ-Centrix Oct 2021 - Mar 2023Chicago, Illinois, Us -
Director Of Client OperationsQ-Centrix Jan 2019 - Oct 2021Chicago, Illinois, Us -
Lean SenseiCarolinas Healthcare System Jun 2015 - Jan 2019Charlotte, Nc, Us• Partner with corporate and hospital executives to develop strategic and tactical plans tosupport organization strategy by aligning solutions/services to their strategic needs andinitiatives, including development of systems and structure for ongoing monitoring of keyperformance metrics to ensure strategy is being achieved.• Guide cross-functional teams and subject matter experts through strategic, transformationaland operational improvement projects in partnership with Atrium Health executive, physicianand department leaders in order to achieve operational improvements, process enhancements,organizational effectiveness and technical solutions.• Provide leadership coaching/mentoring to Carolinas Healthcare System (now Atrium Health) executive, physician and department leaders to motivate and develop leaders in support of their pursuit of operational excellence, continuous improvement objectives and adoption of Lean principles and practices. -
Senior Director, Operations ImprovementHca Jun 2014 - Jun 2015Nashville, Tn, Us• Collaborated with hospital and division executives to lead operations and performanceimprovement initiatives within hospitals, to make recommendations for quality, process andefficiency solutions, and partnered with hospital leadership and staff to implement thosesolutions, including achieving quality, process and hard dollar improvement targets (4%-10%of adjusted expenses at each hospital, with an average of $8M) -
ConsultantSheridan Legacy Dec 2013 - Jun 2014• Lean process and operations improvement consultant for Sheridan Legacy and their client,Diamondback Drugs, resulting in streamlining of order intake and shipping processes(reducing lead time by 64%) and ability to process 9% higher volumes with 5% less staff
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Director Of Lean Six SigmaInternational Capital & Management Company Dec 2011 - Dec 2013• Lean Sensei and Master Black Belt with oversight for the system-wide Lean Six Sigmaprogram at Cancer Treatment Centers of America• Partnered with system and hospital executives to lead development and execution of annualLean Six Sigma continuous improvement strategic plan for the system, in alignment withCTCA business strategy and priorities, including three-year vision and roadmap to become afully Lean Enterprise and embed a culture of change management and continuousimprovement• Managed a team of 7 Master Trainers in development and delivery of Green Belt and A3Performance Improvement certification programs• Continuously measured and monitored the effectiveness of training approaches in order tomake improvements• Partnered with senior leaders to drive breakthrough improvements in operations, quality andefficiency, with the following results achieved from December 2011 – December 2013: - Over 400 stakeholders certified in A3 Performance Improvement - Over 70 stakeholders certified in Green Belt throughout the enterprise - Over 300 projects conducted annually - Generated over $80 million in top line growth and over $40 million in bottom line impact - Reduced patient wait time by over 500,000 hours, non-value adding time by over 87,000 hours, and process lead time by over 147,000 days
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ConsultantHealthcare Management And Performance Improvement Consultant Aug 2011 - Dec 2011• Provided consulting services to healthcare organizations in the areas of: - Strategic planning and operational excellence - Lean process improvement/redesign and change management - Physician and executive leadership coaching - Electronic Health Record (EHR) optimizationØ Quality and safety improvement
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Director Of Consulting ServicesMedaxiom Nov 2007 - Aug 2011Neptune Beach, Fl, Us• Managed MedAxiom Consulting operations and strategy for strategic, leadership, process andperformance improvement consulting services for private practices, academic systems, servicelines and hospitals• Developed, launched and managed the MedWorkflow service offering (Lean process andperformance improvement consulting service for healthcare organizations, includingeducation and training on Lean tools and methodologies) - Sample results achieved: - Over $1M per year in additional gross profit for nuclear department - Decrease in avg time to resolve patient issues from 3 days to 1 day - Reduction in chart pulls 63% prior to EHR implementation, 92% three months after EHR implementation and 99% one year after EHR implementation - Increase in revenue by $576k per year by restructuring MD schedules• Developed and managed strategic industry partnerships for consulting services• Developed, launched and managed MedSatisfaction Surveys product
Shannon Neely Skills
Shannon Neely Education Details
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Western Michigan UniversityIndustrial/Organizational Psychology -
Florida State UniversityPsychology
Frequently Asked Questions about Shannon Neely
What company does Shannon Neely work for?
Shannon Neely works for Q-Centrix
What is Shannon Neely's role at the current company?
Shannon Neely's current role is Senior Director, Learning and Development.
What is Shannon Neely's email address?
Shannon Neely's email address is sh****@****are.org
What is Shannon Neely's direct phone number?
Shannon Neely's direct phone number is +170460*****
What schools did Shannon Neely attend?
Shannon Neely attended Western Michigan University, Florida State University.
What are some of Shannon Neely's interests?
Shannon Neely has interest in Leadership, Cooking, Coaching, Management Consulting, Traveling, Outdoor Activities, Snowboarding, Lean, Biking, Hiking.
What skills is Shannon Neely known for?
Shannon Neely has skills like Leadership, Performance Improvement, Management, Process Improvement, Six Sigma, Management Consulting, Strategic Planning, Healthcare, Lean Manufacturing, Operational Excellence, Coaching, Microsoft Office.
Who are Shannon Neely's colleagues?
Shannon Neely's colleagues are Ashley Zamora, Miranda Bridwell, Jay Porter, Patrícia Helena De Souza Graner, Laila Jharia, Karen Pittman, Addison Whittet.
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