Sr. Director Of Operational Excellence
CurrentCreate and lead the directive Project Management Office, Learning and Develop Team, and Operational Software Team responsible for executing the strategic initiatives of a $650M franchise organization supporting 500+ locations in 5 different countries. 1. Continue all duties and responsibilities owned by the Director of Operational Excellence.2. Lead the Organizational Learning and Development team responsible for the system-wide Learning Management System (LMS), customer satisfaction, instructional design, and all Franchisee training and development programs.3. Lead the Operational Software team responsible for operational software user experience and incorporating business model best practices, workflows, and efficiencies into the operating software Franchisees use to manage clients and employees. 4. Lead the Franchisee Strategic Leadership Council, a group of 12 Franchisees, elected by their peers to represent Franchisee operations and experience in executing the Strategic Roadmap.