Shannon Lora Email & Phone Number

Orlando, Florida, United States

• Running the floor and coordinating the food and drink service by establishing a working relationship with the kitchen and service staff.
• Providing luxury guest service while ensuring large-scale operations are well-executed.
• Assisting managers and organizers with planning and logistics of events.

Orlando, Florida, United States

• Provide luxury service across 10,000sq ft of event space and meeting galleries
• Collaborate with departments including culinary and event services to ensure guests concerns and requests are addressed

• Ensure food and beverage service runs smoothly across 15,922sq ft of event space, 15 event rooms, and 8 breakout rooms
• Assisted in revising and implementing safe serving guidelines for new and rehired catering staff after reopening of hotel during the COVID-19 pandemic

Orlando, Florida, United States

• Construct buffets, dining room, and event area with quality presentation standards according to banquet event order for events ranging from 10-10,000 attendees
• Communicate with servers, leadership, and related departments to creatively and effectively solve issues

Orlando, Florida, United States

• Controlled a cash drawer with sales up to $6,000, served 10+ guests continuously at a time around the bar with over 400 transactions daily
• Won upselling contests 4 times in a row that increased revenue by 10%

Orlando, Florida, United States

• Cater high volume events up to 2,000 attendees.
• Crossed trained as VIP server, theater concessions, and bartender