Shannon Quick Email and Phone Number

Oversaw 90 staff members, supervised 15 direct reports, and planned and executed events for 1,300 guests. Prepared documentation and coordinated with sales and property teams and customers to ensure consistent, high-level service throughout all project phases. Innovated standards and procedures. Led and participated in achieving team goals and fostering cohesion and collaboration. Assigned and coordinated schedules and oversaw payroll.• Hand-picked to serve on 4 task forces over 2 years to address operational transitions.• Ensured client satisfaction and timely events/projects startup by delegating action plans and assignments.• Developed and communicated contingency strategies across departments and trained staff to deliver flawless execution under pressure and in challenging circumstances.• Delivered smooth transitions when facing scheduling and program changes by communicating with clients and collaborating with fellow managers.• Created rotating staff schedules to address gaps in team support and maintain brand's highest standards of client event management.• Minimized overtime and decreased payroll discrepancies through daily payroll monitoring.

Oversaw 40 staff members, supervised 25 direct reports, and planned executed events for 700 guests. Performed product ordering and accuracy, monthly inventory verification, and financial transaction duties. Interviewed and recruited staff and prepared paperwork.• Fostered internal staff member's promotion to leadership role by working closely with new appointee to understand responsibilities and securing insights from other managers.• Turned challenging situations into profitable outcomes through $10K+ upsell of products in 1 month and brainstorming with culinary leaders.• Conducted weekly product inventory and delegated ordering that exceeded client expectations.

Maximized revenue through proper management of inventories using analytical and technical skills in property management and front office systems. Maintained strong relationships with clients and vendors through contract negotiation. Oversaw forecasting and budgets.• Communicated and worked closely with all departments, inputting and managing group blocks to ensure accurate business records.• Prepared reports including weekly bell curve for revenue strategy meetings, rooming lists, group pickup, banquet event orders, group resumes, and group activity analysis.

Managed daily tracking of product inventory and office supplies, managed staff and monetary distribution, event layout and logistics.• Facilitated setup and execution of Bayou Country Super Fest, LSU athletics events at Tiger Stadium, and other high-profile projects.• Administered bank distribution for up to 110 stadium locations, oversaw staff, coordinated money pickup, verification, and consolidation to close events, and handled paperwork.• Streamlined processes and created spreadsheets for calculating sales and commissions and supplies.• Drove profits through detailed outline and layout of portable food and beverage stands.

Supervised 25 direct reports and fulfilled 1,100 staffing requests for 1-day Super Bowl event. Managed scheduling and operations departments.• Executed events and meetings at Ernest N. Morial Convention Center, Mercedes Benz Superdome, and hotels throughout city, including NFL Experience and Super Bowl XLVII, Microsoft Conferences, NBA All-Star Weekend, and Mardi Gras balls.• Interviewed candidates for operations managers, banquet captains, servers, and bartenders.

Supported opening of hotel, working closely with team members to establish efficient processes and systems. Assisted with the planning, set-up, and execution of off-site charity and city events.• Grew relationships with meeting planners and corporate clients, such as Coca-Cola, Fox Sports, Zurich Financial, Louisiana Bar Association, National Football League, and National Basketball Association.• Reviewed and reported on profit and loss report for culinary division.• Resolved customer issues immediately and followed up to ensure guest satisfaction.