Associate Vice President Client Success
Current
Apr 2024 - Present
AeroLeads people directory · profile
Shannon Schaefer Email & Phone Number
AVP, Client Success at Infopro Learning, Inc
at
Infopro Learning, Inc
1 work email found
@infoprolearning.com
2 phones found area 404
LinkedIn matched
✓ Verified May 2026
4 data sources
Profile completeness 100%
Current company
Role
AVP, Client Success at Infopro Learning, Inc
Location
Atlanta, Georgia, United States
Who is Shannon Schaefer? Overview
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Quick answer
Shannon Schaefer is listed as AVP, Client Success at Infopro Learning, Inc at Infopro Learning, Inc, based in Atlanta, Georgia, United States. AeroLeads shows a work email signal at infoprolearning.com, phone signal with area code 404, and a matched LinkedIn profile for Shannon Schaefer.
Shannon Schaefer previously worked as Associate Vice President Client Success at Infopro Learning, Inc and Client Success Director at Infopro Learning, Inc. Shannon Schaefer holds Psychology/Business from The University Of Southern Mississippi.
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{first}.{last}@infoprolearning.com
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Profile bio
About Shannon Schaefer
As a Client Success Director my strategy is to align with stakeholders across the enterprise as well as Human Resources, Learning and Development, IT, Marketing and Change Management to create, organize, and deliver effective programs to employees at all stages in their talent lifecycle. Throughout my career the programs that I have managed have impacted onboarding, individual contributors, early leaders and senior and executive leadership development.I excel in building an “A to Z” strategy for communication, content, evaluations and delivery of programs that ultimately impact leaders competencies to have proven success in their global organizations. I am well versed in Adult Learning Theory and highly skilled in facilitation both in the classroom and virtual classroom (Skype, Adobe, Zoom). As an accomplished subject matter expert I am known for building strong 360 partnerships with employees, client partners and customers to deliver growth initiatives in a variety of learning environments. As a strong collaborator I am highly effective in identifying needs/gaps across the organization and applying my passion for customer and associate experience to develop strategies, solutions, and programs. My experience has given me the opportunity to impact leader development and change management at all levels, with a keen focus on creating programs in remote workforces. My past leadership experience in retail and payment solutions (coaching, customer service, sales and CRM) has shaped my expertise for total client experiences and increased results for the global organizations I support.Additionally, I hold certifications in leadership development and coaching programs.Please reach me via email: shannon.schaefer226@gmail.com
Listed skills include Training, Leadership, Management, Recruiting, and 23 others.
Current workplace
Shannon Schaefer's current company
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12 roles · 27 years
Shannon Schaefer work experience
A career timeline built from the work history available for this profile.
Client Success Director
CurrentIntegrator of all services provided by Infopro Learning to enable a unified and streamlined customer experience. Know for being a trusted advisor and advocate for each client while coaching and building a strong team to deliver operations for learning and human capital solutions. Radical focus on company growth and revenue through collaboration with sales.
May 2022 - Present
Client Success Manager
Aug 2020 - May 2022
Program Manager -Online Events Services
Program Manager supporting a global pharmaceutical/consumer goods client through management of an online event consulting service. Works with IT Productivity and Collaboration stakeholders across the entire organization to strategize and deliver a first class service to their end users. Leads a team of global technical consultants to deliver best in class.
Apr 2020 - Aug 2020
Program Manager, Learning And Talent Development | Human Resources
Responsible for working with key stakeholders to create and deliver leadership programs that impact all levels and stages of the associate lifecycle. Expertise in virtual programs that impact global workforce and remote associates.
Jan 2016 - Oct 2019
Regional Field Engagement Leader | Client Partnerships
Joined team to influence and grow client relationships, focusing on better integrating credit practices in all areas of business through personalized training and customer service. Managed personal weekly travel budget in order to impact Client Partnership bottom- line profit goals.
Jan 2014 - Jan 2016
Sr. Manager Coach Service (Corporate Training Manager)
* Trained technical and behavioral skills for CRM applications: Clientrack, Salesforce, Facebook, Thank You note program, direct customer emails and event call campaigns driving repeat business.* Published customer service direction for corporate initiatives such as mobile POS, product knowledge videos, pricing strategies, and customer events.* Developed.
2010 - 2013
~3 yrs
Manager Coach Service (Corporate Training Manager)
* Served as retail representative to Jacksonville distribution center, developing improved bag repair process that impacted cross channel customer experience (internet, wholesale, and retail). * Initiated program between Jacksonville and Coach Service to recognize store associates in company’s weekly publication based on corporate customer compliments via.
2007 - 2010
~3 yrs
Store Manager
* Supervised and developed 4 managers and 20+ sales associates.* Leader in district for Coach Service and Clientrack; utilized as service expert and trainer within the district. Delivering coach service commitment shop score of 94 out of 100.* Partnered with DM and RM in networking and recruiting efforts recommending top talent for organization.* Led team.
2005 - 2007
~2 yrs
Associate Manager
* Onboarded 3 external store managers in all aspects of service, operations, and merchandising standards.* Selected by District Manager to open 2 new stores. Recruited, hired, and trained store staff. * Implemented company standards defining sales and service roles, responsibilities, and smart scheduling to achieve holiday performance goals.* Increased.
2003 - 2005
~2 yrs
Associate Manager
* Created training plan to develop assistant merchants for both men’s and women’s departments.* Improved substandard Secret Shop evaluations to 90% or better.* Traveled with District Auditor to provide store training for audit compliance and operational procedures.* Overcame underperformance of staff and store through re-training to shift focus and.
1999 - 2003
~4 yrs
Assistant Manager
* Mentored assistant managers regarding time management, loss prevention, merchandising, and selling.* Responsible for merchandising women’s department to increase profitability.* Aggressively implemented Clientele Program to increase store sales and build customer relations.* Facilitated store meetings and quarterly product knowledge training programs for.
1999 - 1999
2 education records
Shannon Schaefer education
Psychology/Business
The University Of Southern Mississippi
As Business
Delgado Community College
FAQ
Frequently asked questions about Shannon Schaefer
Quick answers generated from the profile data available on this page.
What company does Shannon Schaefer work for?
Shannon Schaefer works for Infopro Learning, Inc.
What is Shannon Schaefer's role at Infopro Learning, Inc?
Shannon Schaefer is listed as AVP, Client Success at Infopro Learning, Inc at Infopro Learning, Inc.
What is Shannon Schaefer's email address?
AeroLeads has found 1 work email signal at @infoprolearning.com for Shannon Schaefer at Infopro Learning, Inc.
What is Shannon Schaefer's phone number?
AeroLeads has found 2 phone signal(s) with area code 404 for Shannon Schaefer at Infopro Learning, Inc.
Where is Shannon Schaefer based?
Shannon Schaefer is based in Atlanta, Georgia, United States while working with Infopro Learning, Inc.
What companies has Shannon Schaefer worked for?
Shannon Schaefer has worked for Infopro Learning, Inc, Alliance Data Card Services - Know More Sell More, Coach, and Gap Inc./Banana Republic.
How can I contact Shannon Schaefer?
You can use AeroLeads to view verified contact signals for Shannon Schaefer at Infopro Learning, Inc, including work email, phone, and LinkedIn data when available.
What schools did Shannon Schaefer attend?
Shannon Schaefer holds Psychology/Business from The University Of Southern Mississippi.
What skills is Shannon Schaefer known for?
Shannon Schaefer is listed with skills including Training, Leadership, Management, Recruiting, Coaching, Sales, Employee Training, and Customer Satisfaction.
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