Shannon Lukas Email & Phone Number

Saint Paul, Mn, Us

-Processes and closes 15-20 mortgage loans monthly with 95% closing on time. Collaboratively works with the buyers, agents, and title companies to create a smooth on time closing for each client-Effectively communicates with clients daily and/or weekly depending on needs. Supports and provides the clients with documentation and final home closing information and numbers-Manages 20 client files monthly with strong attention to detail and organization while meeting strict deadlines and keeping everything on track-Collaboratively works with our team to provide positive customer service to our clients, keep each other on track with deadlines, and problem solve to help create loans for each client-Manages the office space by answering the phone, handling incoming and outgoing mail, cleanliness, and welcoming visitors and clients. Additionally, calls past and current clients to check in, ask for google reviews, and give them support if needed post closing

-Organizes and reviews 10-30 client goal documents annually and leverages data to build action plans to help clients attain goals. 90% of Q4 2022 goals were achieved among clients. -Leads and collaborates with 2 teams consisting of 3-6 team members each. Supports both teams by cycling through training, goal setting, observation, and feedback. In the past 6 months, efforts have resulted in 85% of goals achieved.-Team lead and facilitator for team collaboration, data analysis, and problem solving to meet the needs and individual goals for clients-Manages multiple projects ensuring quality and strategy while meeting set deadlines-Strategizes and interviews potential hires for unfilled positions, selecting those qualified, and mentoring them throughout the school year

Arden Hills, Minnesota, United States

-Collaborated as a cross functional team including the CIO, direct leader, and peers to problem solve and create an efficient system to improve inventory accuracy. Drove the implementation of the project in partnership with Finance. Utilized and evaluated the “Return Cart System” and leveraged agile project management skills to continuously improve the system-Efficiently sorted, labeled, and organized shipments into the existing Delkor system in the packaging and receiving department

-Oversaw and launched LifeCubby (a client facing and internal communication application) to provide efficient and positive communication among management, staff, and clients. 90% of team members were proficient in LifeCubby within 6 months of launch-Handled and prepared orientation presentations regarding company goals, building expectations, and curriculum objectives-Collected data on clients, organized meetings, and shared data analysis with my team-Trained and supported ~30 team members with curriculum, management, and the need and demand for resources and additional materials-Contributed to new hire selection and facilitated the onboarding process-Collaborated as a management team to operate the center daily; organized family and center events such as curriculum nights, conferences, concerts, and holiday activities

Maple Grove, Minnesota

-Excelled in and was responsible for daily, weekly, and yearly communication with customers to ensure positive experiences and collaboration to meet learning goals-Collected, analyzed, and utilized client data to drive curriculum, instruction, and individual learning goals-Planned, implemented, and differentiated curriculum to meet the needs of all individuals-Facilitated a safe and warm learning environment by maintaining a patient and calm demeanor

Earle Brown Ib World School

-Differentiated curriculum to provide individualized instruction to the learning types of 26 clients-Collaborated with my team consisting of data analysis, instructional planning, goal setting, problem solving and sharing of ideas and strategies-Created strong, positive relationships with staff, team members, clients, and the community to support learning and growth

Bachelor'S Degree, Early Childhood Education And Teaching

Master'S Degree, Elementary Education And Teaching

-Teaching License, K-6th Grade -Teaching License, Birth-3rd Grade