Shannon Mcquaide Ma, E-Ryt Email and Phone Number

My expertise is helping businesses and organizations build great teams, whether that means increasing client engagement and product adoption or improving employee performance and mental health for those who work under high stress. My guiding philosophy is that engaged people collaborating across diverse ways of thinking and working can unlock innovation and solve the most difficult challenges, no matter the environment. For me, that has included Silicon Valley schools, Federal Law Enforcement, and an award-winning startup app with accounts across Europe, UK, Asia, South and Central America, and the U.S. and clients like BlackRock, Comcast, and Lockheed Martin. I’m known as a dynamic communicator, empathic listener and leader willing to take on tough problems, like burnout and low performance. What I’ve learned is that everyone desires to be heard and want to feel like they belong and are valuable contributors to the group. Bottom line, empowering employees creates loyal customers and long-term business success. Some achievements are:--My app startup team surpassed our revenue goal in first 8 months, achieving $1+ million in bookings, and our quality control framework improved customer satisfaction ratings.--The 1,500+ Global Brand Ambassadors I mentored increased community membership and Diversity, Equity and Inclusion initiatives throughout their accounts.--I created the first outcomes-based yoga and stress reduction program for first responders, and doubled sales in 2 years, training 1,000+ employees. My approach to life comes from my long-time practice of yoga and meditation and the joy I experience from the incredible people I get to work with.You can contact me at: smcquaide11@gmail.comSkills: Certified Coach, Customer Experience, Outcomes-Based Program Design, Customer Relationship Management, Software as a Service (SaaS), Diversity, Equity & Inclusion Practices, Account Management, Cross-functional Project Management, Crisis Management & Conflict Resolution, Resiliency, Client Life Cycle ProcessPLATFORMS & SOFTWARE: Salesforce; Asana; Slack; Sumo Scheduler; ZenDesk; Prezi; Vevox; Slido; Influitive; Google Suite; Videoconferencing