Shannon Simmons, Mba, Csm Email & Phone Number

Lake Oswego, Oregon, United States

Lake Oswego, Oregon, United States

Bellevue, Washington, United States

Formulated new Project Management Office to bridge the gap between business stakeholders and IT. Created and socialized project intake process along with 12 project management artifacts. Program managed 22 active projects. Hired the first Business Analyst and worked BA methodology into existing and new projects. Created and maintained weekly status updates for custom SharePoint page. Managed relationship, contracts and financials for five vendor partners.

Beaverton, Oregon, United States

Responsible for managing seven System of Record projects through Agile methodology, inclusive of offshore systems and process readiness. I also established a new model for Hypercare which includes activities required post go-live for the purpose of ensuring the new system worked as intended and the team manages defects and issues in a timely and efficient manner. Work included support plans for Level 1-4 Agents, triage and issue resolution, ServiceNow incident management, IT Playbooks, global outsourcing, SLAs, Runbooks, RACIs, and escalation paths.• Established project management governance with newly formed IT PMO• Partnered with VP of Operations for role of “Work Track Lead”, managed work for 45 team members

Portland, Oregon Area

Established governance models for the Online Permitting System team, inclusive of Change Control, Project Life Cycle, Release Planning and Problem Management. I also shepherded the internal/customer-facing software tool (AMANDA) through monthly release upgrades for four separate environments (development, test, stage and production) and 1,400 business users. Outside of my project management work, I led the TCI (Technology Continuous Improvement) team with new IT PMO initiatives and risk/issue mitigation.

Portland, Oregon Area

I served as Scrum Master for a million-dollar project that involved managing off-shore teams and cross-functional initiatives. I also managed multiple projects for the National Accounts team to support Daimler's efforts in maintaining and expanding relationships with large, multi-national customers (Ryder, Penske, Schneider, Walmart, XPO Logistics, and more).• Delivered a million-dollar “truck change order” software project ahead of schedule and under budget while managing ten offshore Developers and 14 cross-functional work groups• Initiated bi-weekly Toastmasters forums across these cross-functional work groups in order to increase collaboration and understanding of work efforts

Portland, Oregon Area

I spearheaded SaaS and digital projects through all phases from Conceptual through Closure for the Department of Energy utilizing Agile and Waterfall methodologies. I also performed “triage” analysis for all proposed projects in the pipeline by setting up discovery meetings with business stakeholders from all disciplines for story mapping, feature prioritization, and business plans.• Developed Managed Services governance model for five firms• Volunteered to lead Agile and SAFe training for new recruits

Hillsboro, Or

I managed critical initiatives within Technology Operations, which involved collaborating globally across all levels of the organization to ensure work remained on track and within budget. Organization levels included Digital, Retail, Architecture, Engineering, Integration, Finance, Quality Management, Release Management, Order Management, Delivery and all geographies (Europe, China, Japan and North America).• Launched Digital Holiday Readiness project, aligning efforts across all technology groups at Nike to ensure systems and people were prepared for Fiscal Year 2017 holiday volumes, product launches, and cross-functional events• Collaborated with Microsoft and 12 internal SMEs for SharePoint 2007 migration to Office 365 SaaS, condensing the number of SharePoint sites from 857 to 150• Executed a process improvement effort to raise the level of service delivery within Technology Support, which involved cross-functional and global work, in addition to training vendor personnel in different countries• Managed the Citibank SaaS upgrade, collaborating with five business groups and 30 stakeholders

Portland, Oregon Area

• Trained five global contact centers of 150 Agents/Operations Managers, increasing customer satisfaction by 30% and sales by 15%• Played key role in the growth of brand new Commercial eCommerce department, growing from four to 30 employees and from $0 to $1M in daily fulfilled sales within two years• Established the “Online Reactivation Campaign” that resulted in over $207M in online sales• Defined go-to-market process for eight cross-functional teams and 35 stakeholders, including marketing, fraud/risk, creative, copywriting, analytics, communications, training, and commercial effectiveness teams• Initiated employee training and customer-facing Webinar series resulting in 8% revenue growth• Managed $100K market research budget by partnering with Apexx Group LLC and ForeSee (Answers)

Created business plans for market intelligence, led the Investment Advisor Segmentation initiative for 4k+ advisors, and managed complex data queries from six separate databases. Worked with five interdepartmental development teams towards sales and retention goals. Coordinated the creation, launch and data analysis for two internal surveys and four external surveys.

Broomfield, Co

Responsible for B2B technology marketing and analysis while growing sales 36% (a $570 million business). I worked with over 25 technology vendors and 36 technology product categories for integrated marketing campaigns, which included business segmentation plans and ROI reports. Steered campaigns through cross-functional Go-to-Market process, which incorporated market/competitive research, survey implementation and target market planning. Expanded Staples' technology market share by 17% through new business segmentation applications. Managed multi-million dollar CRM initiative for Hewlett-Packard, resulting in 45% increase in toner sales.

Greater Denver Area

Established Market Research department and managed Corporate-wide initiative of conducting research "in-house". Officiated feasibility studies, product prescription, and ongoing sales competitive analysis for 11 new master-planned communities. Conducted qualitative research including telephone, mail/web surveys, and focus groups. Worked with Sales Team of 50 for "competitive landscape" analysis, field studies, and process improvement. Presented quarterly market briefings to executive staff and sales team. Managed relationships with external vendors for database development, qualitative research, and land-use analysis. Directed SheaHomes.com website redesign.

Coordinated product launch process for new products and managed this process through the Research and Development Lab. Designed marketing programs to drive successful implementation of strategic initiatives. Conducted product knowledge sales force training. Created promotions for new product development. Negotiated product/service pricing with vendors (Hewlett-Packard, Ricoh, Canon). Provided opportunity analysis of new products entering responsible market space. Represented new products at national trade shows.

Bs, Communications Major, Business Minor

Mba, Business Administration

Master'S Degree, Business Administration And Management, General