Shannon Nygaard Email & Phone Number

Baltimore, Md, Us

* Compass Pointe Healthcare merged with Milestone Retirement in 2017 and Elegance split from Milestone Retirement in 2020• Process accounts payable for corporate entity including invoice processing and check runs• Allocate payments for multiple locations – set-up, enter, and mail vendor payments• Manage vendor inquiries• Assist Accounting department by running monthly reports and upload to shared portal• Administrator for Concur – review and approve expense reports, add and remove users, train new users with reporting and travel, make travel arrangements for guest travelers and assist all users as needed• Treasury – deposit checks to multiple banks via remote bank scanners; back-up for Treasury Manager - update Daily Cash reports for all communities• Renew annual state reports/LLC renewals/corporate filings for multiple locations• Assist Payroll department in implementation/transition of new payroll providers – onboarding employees, testing, and reporting • Assure security of sensitive and confidential information• Prioritize and complete special assignments such as coordinating travel and managing reservations for annual conferences in a timely manner while simultaneously completing regular job duties.

Compass Pointe Healthcare merged with Milestone Retirement in 2017 and Elegance split from Milestone Retirement in 2020.*See description above under Elegance Living.

Baltimore, Maryland

• Administrator and corporate point of contact for Relias (Learning Management System) for all Skilled Nursing and Assisted Living facilities• Tracked, updated, revised and organized Skilled Nursing and Assisted Living facility policies and procedures• Ran weekly, monthly and quarterly reports from web-based programs for marketing, quality and training support • Responsible for tracking all state and federal survey activity for Skilled Nursing and Assisted Living facilities and participate on weekly compliance calls• Provided knowledge and acted as go-to-person to assist with problem solving for regional and facility-based staff in an effective and timely manner.

Columbia, Md

Provide administrative support to the Director of Women's and Children's Services and the Director of Medical/Surgical Nursing. Assist Outcomes Management Department with special assignments.• Tracked, updated, revised and posted policies to employee intranet• Reached out to patients to schedule preoperative orientation• Assisted Directors with scheduling, prepared and compiled peer reviews and filed annual staff performance evaluations• Organized, scheduled, and registered approximately 650 users/employees for multiple training classes in preparation for the conversion to Epic, a health documentation system• Successfully navigated numerous complex schedules by working with other departments to schedule meetings with doctors and executive staff• Compiled survey results into presentations for departmental leaders to present to executives in an effort to affect change• Reviewed, organized and maintained credentialing paperwork for contract nurses• Maintain confidentiality as required.

Towson, Md

Provided executive organizational support to the Chief Financial Officer and 40 finance department team members.• Organized, proofread and edited monthly PowerPoint presentations for department corporate leaders' reporting and decision making.• Provided direction and ensured compliance for the department by creating and editing communications for team members use regarding process and various departmental events.• Assured effective and rapid entry into new positions by planning and scheduling candidate interviews and assisting with several aspects of on-boarding new hires.• Organized complex events including a 3-day meeting for visiting executives and a department luncheon for over 100 attendees with activities and giveaways.• Assisted in annual department performance reviews of over 350 team members by working with Human Resources to collect, organize and assemble completed reviews. In addition, edited and formatted each of the 10 team performance summary PowerPoint Presentations. • Provided knowledge and acted as go-to person to assist with problem solving for colleagues and managers.

Baltimore, Md

Provided general assistance to 200 team members; travel arrangements, locating information on the internal company website and showing others how to accomplish tasks using Excel and other software applications. • Completed projects as assigned in a timely manner with minimal supervision: - Promoted teamwork and accelerated familiarity amongst 200 team members with the collection, editing, and posting of 200 biographies from several locations. - Organized, formatted and edited syllabi to aid course developers and program directors in easily accessing consistently formatted syllabi for future use. - Collected and organized biographies for prominent Subject Matter Experts to be used in a presentation to an accreditation committee. • Facilitated easy access to information for participants in remote locations by recording minutes, creating agendas and organizing discussion items to post on SharePoint site for several internal meetings and conference calls.

Columbia, Md

Service Coordinator (promoted in March 2008)Delivered and maintained a consistent, high-quality, timely and cost-effective level of service to customers varying in complexity and confidentiality; these requests often included technical support subject matter. • Led the consolidation of various product reports, reviewing each for grammar and formatting to assure the flow of the entire document.• Provided full service and support for company’s product portfolio, including billing administration for products and services and managing marketing materials, ensuring that content remained current and relevant to market trends and information.• Created and maintained training materials, and conducted customer and employee training via webinar and in-person for new products and services to ensure staff and customers would be able to fully utilize the product to their benefit. • Acted as PowerPoint expert for many units in the company by developing PowerPoint presentations for multiple departments.

Provided support to the Senior Vice President of National Account Services and 12 National Account Services team members.

Winston-Salem, Nc

Served as Administrative Assistant to the Vice President of Safety and Risk Management and the Director of Safety and Environmental Services. • Educated and reminded staff of potential hazards by producing and publishing 2 weekly newsletters pertaining to safety and safe driving. • Redesigned and implemented a new work management system for company driver files that streamlined the process increasing productivity for reviewing and locating files.• Performed semi-annual reviews of driving records on 1500 employees per year to confirm that each driver still met all qualifications to operate a company vehicle. • Coordinated and scheduled safety workshops across the country in support of the department’s responsibility to educate all field and store staff about safety and how to report incidents.

B.A., English/Writing

High School Diploma, General Studies

Activities and Societies: Senior Class President, Green Team Captain, Winner of the Spanish Award - 1995When I was a student.