• Coached business associates in Agile methodologies and tools. Assessed needs across the company to determine the best implementation of Agile for Dealer Tire and made recommendations for standardization of practices, tools, and techniques. Presented monthly learning sessions on Agile topics.• Mentored associates who managed projects as part of their role, ensuring growth and development of associates and increasing the company’s ability to complete projects on time.• Launched a tire program for our China subsidiary to service 22 Volvo China dealers. Program included solutions for ensuring data flow between Volvo and Dealer Tire, a dealer website available in Mandarin and English, and processes to ensure accurate and timely order to invoice processes.• Managed a cross-functional team that redesigned and re-launched Warranty software to over 10,000 OEM dealer customers in May 2017.• Implemented multiple pilot projects focused on Supply Chain to deliver product to customers faster. Bridged IT and Supply Chain capabilities to implement new ways to deliver products.

• Managed a team of associates responsible for customer impacting functionality and tools for 1,500 Toyota and Lexus Dealerships in the US and hundreds of Dealerships spanning 7 OEMs in Canada.• Served as operational and technical contact for 9 OEM Corporate offices. Coordinated with auto manufacturers to define customer needs for technical enhancements and tools. Worked with internal development teams to define requirements and rollout plan.• Coached and developed Program Managers, Specialists, and Administrators to grow departmental capabilities, maintain operational excellence, and fill the talent pipeline with future leaders.

• Led operations for Dealer Tire Canada, a subsidiary of Dealer Tire, with responsibility for managing and coordinating cross functional operations between Canada and shared resources in the US.• Owned online products Tire Porter™ and Winter Tire Pre-Order, unique products designed for the Canadian market. Collected customer feedback, determined product enhancements, and coordinated technical resources.• Served as subject matter expert on the team that transitioned Dealer Tire Canada from a subsidiary to a profitable SaaS provider serving other distributors in Canada.

• Served as a subject matter expert on applications products across 22 OEMs. Responsible for all online interfaces, ERP processes and integration tools for each element. Examples include warranty, automated order replenishment, invoicing, winter tires, and others.• Designed and implemented an automated order replenishment program for 1500 Chrysler dealers throughout the US, resulting in millions of dollars in incremental sales the first year and winning Dealer Tire’s Innovation Award for 2011.• Launched a new tire program for Tesla Motors, accommodating their unique business model and specific needs as a new, high-growth OEM.

• Managed the relationship with The Home Depot for their contractor business, including strategic program initiatives, new business development, and driving the annual business plan.• Achieved highest on-time and within-budget completion rate of any brand manager.• Coordinated with sales managers and associates nationwide to ensure consistency of messaging and streamlined execution of initiatives.• Managed products and projects through Stagegate (a waterfall methodology), developing business cases and presenting to the executive leadership team.• Supported a full relaunch for the Glidden brand, including market research, packaging redesign, tagline development, color palette refresh, paint formulation, and stocking assortments. Worked with multiple advertising/PR agencies to develop a new website and ad campaign.• Developed marketing plans for new products and programs for potential new customers such as Menards, Target, Wal-Mart, AAFES, and other regional retailers.• Scoped paint product requirements with the R&D team to ensure that new products would meet target customer needs and approved final formulations for production. Developed marketing materials and sales communications that featured the products’ value.• Led product data synchronization efforts for the entire company for The Home Depot and Lowe’s. Ensured data integrity for approximately 10 product lines and hundreds of SKUs.