Shannon Dean Email & Phone Number

Birmingham, Alabama, United States

• Assist department head with management of a fleet of nearly 500 company drivers nationwide
• Serve as liaison between fleet management companies, drivers, and their management
• Track vehicle utilization, maintenance, location, sale price and more via spreadsheets
• Give presentations to management about upcoming projects, industry trends, and cost savings

Birmingham, AL

• Assisted three Project Managers with scheduling, document management, and project workflow
• Served as liaison between homeowners, insurance companies, project managers, and reconstruction software representatives
• Kept detailed records of invoices and receipts on each job, and tracked commissions and profit margins via spreadsheets
• Led weekly meetings about job status and updated databases and spreadsheets accordingly
• For several months between hires, also took over the Office Manager role, including bookkeeping with QuickBooks (A/R, A/P, deposits, reconciling credit cards), ordering supplies, and correspondence

Birmingham, Alabama

• Manage calendar and scheduling, coordinating both business and personal appointments, commitments and travel
• Monitor and push progress on insurance policies through the underwriting process start to finish, from application to delivery
• Use problem-solving skills to answer questions and service client accounts
• Create marketing, presentation, and prospecting materials and ensure readiness for mailing or meeting
• Maintain databases, filing system (analog and digital), and records; update and pull information as needed
• Handle billing, customer service, marketing, and scheduling for the owner’s pest control company

Birmingham, AL

• Planned, organized, and implemented meetings and seminars; managed calendar and scheduling
• Directly supported Office Manager, Owner, and President
• Served as liaison between agents, underwriters, and various contractors
• Processed and submitted applications and payments; serviced client accounts

Birmingham, Alabama Area

• Researched, planned, and organized conferences, events, group outings, and meals; arranged travel
• Managed daily office operations and provided general and human resources support—including helping team identify and categorize phishing attacks with proprietary software

Birmingham, Alabama Area

• Served as representative/face of company to customers and vendors
• Managed all aspects of rental contracts
• Interfaced with shop on status, location, and maintenance of equipment
• Conducted billing for leasing, rentals, and fuelMonitor and produce reports on mileage and utilization

Birmingham, Alabama Area

• Contacted current and potential customers by phone, email and at trade shows to build mutually beneficial partnerships, and ultimately serve as a marketing consultant
• Proposed comprehensive plans involving advertising, editorial, and PR to help clients reach and engage the audience—achieving frequency and establishing credibility
• Tracked daily sales activity and overall account activity with spreadsheets and software

Birmingham, AL

• Supported the Director of Human Resources, Owner of two companies, and Executive Recruiters
• Edited, formatted, and improved potential client resumes
• Organized and prepared on-boarding paperwork for new hires; conducted background checks via Infomart and ESS
• Handled reception, mail, and general office management

Chattanooga, Tennessee Area

• Increased sales of corporate admission packages
• Composed, edited, and coordinated business communications (letters, press releases, contracts)
• Organized and supported a volunteer force of over 1,000

Birmingham, Alabama Area

• Managed daily finances with QuickBooks (A/P, A/R, reports, deposits, etc.)
• Performed reception, scheduling, filing, merchandising and general office tasks