Shannon Dean Email & Phone Number

Birmingham, Alabama, United States

•Assist department head with management of a fleet of nearly 500 company drivers nationwide•Serve as liaison between fleet management companies, drivers, and their management•Track vehicle utilization, maintenance, location, sale price and more via spreadsheets•Give presentations to management about upcoming projects, industry trends, and cost savings

Birmingham, Al

• Assisted three Project Managers with scheduling, document management, and project workflow• Served as liaison between homeowners, insurance companies, project managers, and reconstruction software representatives• Kept detailed records of invoices and receipts on each job, and tracked commissions and profit margins via spreadsheets• Led weekly meetings about job status and updated databases and spreadsheets accordingly• For several months between hires, also took over the Office Manager role, including bookkeeping with QuickBooks (A/R, A/P, deposits, reconciling credit cards), ordering supplies, and correspondence

Birmingham, Alabama

• Manage calendar and scheduling, coordinating both business and personal appointments, commitments and travel• Monitor and push progress on insurance policies through the underwriting process start to finish, from application to delivery• Use problem-solving skills to answer questions and service client accounts• Create marketing, presentation, and prospecting materials and ensure readiness for mailing or meeting• Maintain databases, filing system (analog and digital), and records; update and pull information as needed• Handle billing, customer service, marketing, and scheduling for the owner’s pest control company• Created website for the pest control company using Wix, and Instagram posts using Canva • Effectively and successfully worked from home during the pandemic quarantine

Birmingham, Al

•Planned, organized, and implemented meetings and seminars; managed calendar and scheduling•Directly supported Office Manager, Owner, and President•Served as liaison between agents, underwriters, and various contractors•Processed and submitted applications and payments; serviced client accounts

Birmingham, Alabama Area

•Researched, planned, and organized conferences, events, group outings, and meals; arranged travel•Managed daily office operations and provided general and human resources support—including helping team identify and categorize phishing attacks with proprietary software

Birmingham, Alabama Area

•Served as representative/face of company to customers and vendors•Managed all aspects of rental contracts •Interfaced with shop on status, location, and maintenance of equipment•Conducted billing for leasing, rentals, and fuelMonitor and produce reports on mileage and utilization

Birmingham, Alabama Area

•Contacted current and potential customers by phone, email and at trade shows to build mutually beneficial partnerships, and ultimately serve as a marketing consultant•Proposed comprehensive plans involving advertising, editorial, and PR to help clients reach and engage the audience—achieving frequency and establishing credibility •Tracked daily sales activity and overall account activity with spreadsheets and software

Birmingham, Al

•Supported the Director of Human Resources, Owner of two companies, and Executive Recruiters•Edited, formatted, and improved potential client resumes •Organized and prepared on-boarding paperwork for new hires; conducted background checks via Infomart and ESS •Handled reception, mail, and general office management

Chattanooga, Tennessee Area

•Increased sales of corporate admission packages •Composed, edited, and coordinated business communications (letters, press releases, contracts) •Organized and supported a volunteer force of over 1,000

Birmingham, Alabama Area

•Managed daily finances with QuickBooks (A/P, A/R, reports, deposits, etc.)•Performed reception, scheduling, filing, merchandising and general office tasks