Shannon Phenix Email & Phone Number

Kelowna, British Columbia, Canada

Coordinate the maintenance, repair, and upkeep of facilities and equipment, including managing vendors and internal stakeholders. Effectively and independently handle multiple tasks and prioritize projects to deliver results within the appropriate timeline. Build strong relationships with other departments and individuals across the organization. Provide excellent customer service, and commitment to delivering a comfortable and safe environment for customers and employees

Kelowna, British Columbia, Canada

Provide support, guidance, and assistance to staff members and customers while running the sales floor in order to contribute to sales objectives and metrics. Plan, schedule, and oversee execution of changeovers with a strong attention to detail while remaining agile and reacting as needed to late arriving product. Developed and lead a visual merchandising 101 workshop for the leadership team to ensure consistency in execution across departments and sustained coaching of the CER team. Participate in Visual Merchandising focus group with RVM and other Visual CEM’s across the province. Build strong relationships with my coworkers, peers, vendor representatives, and business partners. Perform monthly Health & Safety inspections to identify potential hazards, create a prioritized action item list to ensure potential hazards are eliminated as soon as possible. Partner with the Facilities team and Freshco in the execution of our monthly Preventative Maintenance program

Woodbridge, On

Provide support, guidance, and assistance to staff members and customers while running the sales floor in order to contribute to sales objectives and metrics. Utilize the Indigo principles of Coaching and Feedback partnered with the High Performance Characteristics to develop and retain talent. Built meaningful relationships with my leader, coworkers, and peers across the region. Participated in workshops and connections meetings to strengthen the sense of community within the region. Accountable for inventory management and visual appearance of the store, sustained success with this through following existing processes and standards while adapting them to the specific needs of the store

Woodbridge, On

Facilitated all day-to-day operational tasks by leading a team of up to 12 CER’s within tight deadlines. Provided on the fly feedback and coaching to support and develop CER’s. Managed product flow and productivity of the back room to ensure successful merchandising of product to support sales

Brampton On

Actively engage customers and provide meaningful customer service by providing customized and unique recommendations to ensure a joyful customer experience. Completed extensive training to support the store’s Tech department and encourage sales while ensuring safety of the product. Performed opening and closing cash activities as Cashier On Duty. Actively participated in the training of additional COD’s, and created detailed training document which included opening and closing activities as well as additional tasks.

Managed Facebook, Twitter, and Pinterest accounts by regularly uploading unique and relevant content to their brand. Contributed on an ad hoc basis to script writing and video research to support the brand during peak times of content production. Prepared detailed summaries of reach across all platforms for Sponsored or Partnered content

Mississauga, On

Assembled insurance policies by compiling data from multiple documents and data entry to produce complete policies in a timely manner. General administrative tasks including: scanning, emailing, filing, and answering phones.

Halifax, Ns

Designed and implemented a new peer tutoring program catering to students in need of academic assistance and matching them with qualified peer tutors through maintaining a database of verified tutors. Drafted a set of Tutoring Guidelines designed to aid students and tutors to navigate and establish a fair and equitable partnership resulting in increased student success. Collaborated with University faculty and administrative staff on an ad hoc committee reviewing the usage of space in the Patrick Power Library.

Halifax, Ns

Acted as first point of contact in greeting and booking appointments for upwards of 20 students, staff and faculty a day. Respond to inquiries in person, on the phone, via email or social media. Assisted with the development and coordination of the Volunteer Fair by contacting over 150 organizations and ordering refreshments, exhibit positioning, directing and assisting visitors on campus as required for the fair while revising and creating a new checklist schedule.

Halifax, Ns

Addressed student inquiries and concerns over the phone, email and in person to ensure appropriate application inquiries, transcript and grade changes are addressed. Archived and maintained all student records by updating and inputting important documents related to student academic file. Collaborated with faculty and administrative staff during special events such as convocation to ensure all event details run smoothly.

Halifax, Ns

Matched students academic and personal needs based on knowledge and recommendations of campus support services to ensure both academic and personal success is achieved. Organized bi – monthly social and educational events through continuous communication with floor residents which resulted in an in an increase of student engagement.

Halifax, Ns

Welcomed and served over 300 guests per shift while working with little to no supervision in a fast pasted environment, both independently and as part of a team. Handled cash, debit, and credit transactions to ensure all payments balanced at end of day.

Brampton, On

Created and maintained client databases, contacted new clients, and assisted clients with any issues during the registration process, to expand company business into new regions. Organized and maintained a calendar of available clients on a daily basis to ensure that temporary positions would be filled with ease.

Beaconsfield, Qc

Assisted club members with any questions or concerns by listening and addressing problems immediately for members and their guests. Worked independently while adhering to club policies and procedures to ensure daily tasks and client service objectives were achieved on a daily basis.

Bachelor Of Arts (B.A.), History

Bachelor Of Arts (B.A.), History