Mr. Sun Tea Cupertino is a boba tea shop originating from Taiwan's Red Sun Tea Group

Facilitate and lead projects while driving continuous improvements in operations, finance, and technology.-Define project deliverables to ensure alignment with company needs, including budgets and timelines. -Track and meet project deadlines using skills in organization, time management, and team collaboration.-Develop and implement processes to reduce project completion time by 30%, such as streamlining data collection for automatic speech recognition features shared across 10+ teams. -Enable timely execution of >25 projects by providing training materials to 20+ production operators in India.-Audit production operator performance to monitor, measure, and evaluate project quality and efficiency.-Deliver weekly project status updates to key stakeholders for increased accountability.-Communicate regularly with 9+ local and remote team members to strengthen professional relationships and ensure goal achievement.-Establish, implement, and enforce standard operating procedures to improve internal efficiency.-Continuously optimize the customer experience by collaborating with QA engineers to execute test cases on various builds of the Uber app, resolving an average of 10 bugs per week.-Save time and money by integrating new UI changes across 2000+ Uber help center pages, expediting workflows while reducing costs 30%.-Work cross-functionally with engineers and product managers to innovate new features for internal tools, increasing data collection accuracy by 40%.

Handled numerous administrative functions to ensure consistently smooth operations, including creating the weekly staff schedule and processing bi-weekly payroll. Designed a customer reward system that encouraged additional purchases and garnered an exponential increase in returning clients and referrals. Review all employment applications and schedule and conduct interviews to identify potential employees.• Successfully doubled daily sales by establishing and managing partnerships with UberEats, Caviar, and other delivery services.• Develop innovative content for the restaurant’s social media platforms, using knowledge of food service and social media trends to effectively reach thousands of current and potential customers.• Maintain current with market and emerging trends and interpret them to add value and develop new opportunities. • Work closely with the food prep team to develop promotions and sales for upcoming menu specials.• Serve as a liaison between executive leadership and suppliers, translating store and client needs into new products and services.• Adeptly prioritize multiple tasks in a deadline-driven environment while resolving sensitive situations with diplomacy and tact.