Shannon Reed Email and Phone Number

This position is responsible for processing technical brokerage and investment advisory account servicing requests, assisting Member Firms with developing solutions and recommendations for client needs, and providing excellent customer service to Member Firms and their clients. Working in a team environment, this position acts as middle-office support liaison between Wealth Solutions, Pershing, Charles Schwab, and vendors such as Envestnet.RESPONSIBILITIES• Support Member Firms' trading and account servicing requestsServe as point-of-contact for investment operations, Pershing servicing requests, and issue resolution for Member Fies• Assist Member Firms with developing solutions and recommendations for client needs• Pershing, LLC trade entry, trade violation review, and resolution of trade errorsAssist Member Firms with investment advisory needs for accounts held at Charles Schwab and Pershing Advisory Solutions (PAS) and liaise with service teams at the custodians• Troubleshoot time-sensitive trading issues, helping mitigate risk ot Member Firms and Wealth Solutions•Assist Member Firms with use of Envestnet for investment advisory account billing, reporting, and portfolio managementReview of account paperwork for completeness and correct supporting documentation; request and work with Member Firms to obtain essential missing informationManage the processing of account service requests such as opening of new accounts with Pershing, initiation of asset transfers, withdrawal requests and account updates• Assist with creating and updating operational proceduresCoordinate with other Wealth Solutions teams and internal departments to best serve Member Firms and ensure prompt elevation of matters as needed• Participate ni team-specific and department-wide projects• Create and conduct training within Wealth Solutions and with Member Firms• Perform other projects and duties as assigned

- Introducing 401(k) participants to business partners to have appropriate Investment Solutions conversations- Building rapport and opening a conversation with Fidelity clients through profiling and utilizing consultative skills with client interactions- Book-management skills and effectively handling leads through lead utilization through SalesForce- Set up targeted appointments to address client needs related to products and services- Connecting with clients to build effective relationships through calling and engaging warm leads.

- Review loan processes by monitoring loan status, term conformity, and regulatory guidelines in a timely manner- Facilitate the loan origination process from application to closing, ensuring all necessary documentation and information are accurately collected and processed. - Foster strong relationships with borrowers, real estate professionals, and other stakeholders by delivering exceptional customer service and maintaining regular communication throughout the loan process. - Evaluate loan applications, analyze financial documents, conduct credit assessments, and determine the viability of loan requests based on lending criteria. - Ensure compliance with all relevant regulatory guidelines, internal policies, and procedures while effectively managing risks associated with loan underwriting and portfolio management.

- Manage team operations and day-to-day business to ensure quality services are being conducted- Create and manage expense/income log inside the cashflow manager; financial needs analysis, analyze credit reports and dispute derogatory items; recruit individuals online and offline.- Implementing new processes and procedures for continuous improvements- Provide consultations to clients to review credit and personal finance goals & create a strategic plan of action to improve the client's financial standing- Analyze credit reports and budgets for clients and create audit reports & educate clients on the importance of establishing healthy credit and understanding finances in a more extensive scope

• Greeting client to effectively time transition from Sales to Finance.• Determine client’s financing needs based on a professional interview process.• Review credit application with customer and credit profile to help set up expectations• Presenting a transparent menu to client with his/her financing options and products to enhance their vehicle ownership experience and protect his/her investment.• Educating client on the value of these options and products and assist him to make the wise and best decision.• Ensuring that all administrative processes are handled timely and in compliance with company policy.• Ensuring clients satisfaction on every transaction and address it immediately if needed. Providing an exceptional client experience.• Demonstrates behaviors consistent with the Company’s Values in all interactions with customers, co-workers and vendors.• Daily management of CRM and generation of new leads and follow-ups through phone calls, emails, and texts.

• Determine client needs to sell auto insurance using our consultative selling techniques• Trained sales professional to thrive in a call center environment encouraging the use of time management skills • Gather information to underwrite policies accurately• Provide guidance regarding appropriate coverage options available, and efficiently obtain commitment from client to purchase policy.• Successfully completed thorough agent selection and training program provided by GEICO, obtaining Insurance licenses for several states.• Consistently maintained highest evaluation rating on sales team which encompasses metrics including closure percentages and quality.• Position includes a strong emphasis on sales, reviewing underwriting guidelines correctly, and providing excellent customer service• Establish trust-filled relationships with each client regardless of buying power or policy value• Proficient in selling insurance policies over the phone within a call center environment

• Lead and develop others to obtain production goals through standard work instructions• Oversee time card verification, legal documents and any daily forms required for overall shift management, analyze statistical data in excel• Process improvement strategies and efficiency enhancements to help meet weekly, monthly, and yearly cost goals• Provide shift management direction for staff personnel, training initiatives, and safety procedures provided by OSHA• Work under high-pressure situations while maintaining the highest ethical standards• Knowledge of SAP and Proficient in Microsoft software (Word, Excel, and Powerpoint)

Follow the lead of the supervisors

• Manage shift scheduling, inventory management, cleanliness, and verify all proper preparation practices are adhered• Receive and direct supplies, checking off invoice and manage orders as needed• Provide strategic material and labor cost containment and closely monitor all measurable control initiatives and provide superior customer service and support and shift management• Oversee cashier drawer counts and deposits are accurate, and provide administrative office support